This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
ABS module and HCU failure. Constant service ABS, traction control, and service brake system warning lights. I lost control of truck on snow covered road when warnings came on causing me to go into the ditch. Knowing that FCA refuses to address the safety concerns, I have not brought the truck to the dealership.
The grid heater in my engine overheated causing a bolt to lose integrity and snap off being sucked into the # 6 cylinder causing catastrophic damage to the motor while I was towing a trailer up hill. Losing all power on a hill with a trailer seems like a pretty dangerous situation to me. It-??s a known issue dating back too 2014 and still hasn-??t been fixed my 2017 suffered from the issue and now I-??m 2021-2023 models there catching fire and being recalled but my 2017 is not. There-??s only 48,000 miles on my truck it-??s not old at all and should be in the same recall as the newer models.
Part number 68310865ab engine oil filter adapter this is the third part for this vehicle that seems unavailable over 16,000 on back order and they have yet to issue a recall
The contact owns a 2017 Ram 3500. The contact received notifications of NHTSA campaign numbers: 19V818000 (equipment, engine, and engine cooling) and 20V036000 (power train) however, the parts to do the recall repairs were not yet available. The contact stated that central valley Chrysler Jeep Dodge Ram (4460 mchenry ave, modesto, ca 95356) was contacted and he was informed that the parts would be ordered. The contact stated that the dealer recently informed him that the parts were on back-order. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect. ## VIN passed ## Ram 2017 ##
Occasionally when you step on the clutch to stop the vehicle or change gears, the clutch pedal just goes straight to floor and does not disengage the clutch. Sometimes you have to shut the engine off to stop the vehicle, and sometimes when stopped at a stop sign or red light, the vehicle will not go back into a gear. Also while driving, sometimes you cannot change gears. After the first sign of trouble I checked all of the fluid levels and found that the hydraulic reservoir for the clutch control assembly was low on fluid. I've had to refill this reservoir several times now, which helps the issue of changing gears however the fluid still seems to be leaking out from somewhere, and I'm concerned that it is leaking somewhere internally in the transmission/clutch area.
- West Newton, PA, USA
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There are two outstanding recalls on the vehicle; VB2, engine cooling fan & W00 shifter cable. I have been talking to dealers & fca about getting the vehicle fixed since August & am told that the parts are not available. The recall notices state that it is unsafe to operate the vehicle, yet the manufacturer is unable to provide parts to make it safe. So I have a vehicle that cannot be used in its current state.
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA campaign number: 20V036000 (power train) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns 2017 Ram 3500. The contact received notification of NHTSA campaign number: 20V036000 (power train) however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Jack phelan Dodge Chrysler Jeep Ram (5859 S la grange rd, countryside, il 60525) was contacted and confirmed that the part was not available. The manufacturer was not made aware of the issue. The contact experienced a failure while shifting the gear from drive to park or any other gear without warning. The vehicle was not repaired. Parts distribution disconnect. Consumer stated incorrect address.
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA campaign numbers: 19V818000 (equipment, engine and engine cooling) and 20V036000 (power train) however, the parts to do the repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. An unknown dealer was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
Extreme shudder on take off only. Replaced transmission..didn't fix it so they replaced entire driveshaft assembly including U-joints and carrier bearing. Still not fixed. Exact same problem. My work truck has been down a month with no fix yet. Going back in again Monday. This truck is bankrupt ing me! I'm going to have to close my business. I thought 60 grand for a truck would make it at least 50 thousand miles. I can't do anything.
This is about my dead pedal when letting of the accelerator to merge ect there is like a 2 to 3 second delay in power. I have almost been hit several times. I do not trust the truck. Seems like a accident waiting to happen.
Significant and dangerous delay with acceleration response when depressing the acceleration pedal while entering traffic. The hesitation is excessive and it can take greater than 3 seconds for any response.
Very slow to respond throttle pedal, its to a point of not safe to pullout in traffic or merge onto a highway. There is 2-4 seconds of idle while pedal is to the floor, then the engine will start to increase RPM at a slow rate of speed. Also the transmission will seem to be in neutral at times when turning into an elevated parking lot or driveway. Apply more throttle and clunks back into gear then will continue to move forward. At times coming to a stop, the transmission will stay in a higher gear or the lockup converter is staying locked up. Trying to stop with typical brake pedal pressure will not stop the truck when this is happening. You really need to apply pedal pressure until it completely stops rolling then it seems to reset or go back to normal. Ram dealers claim its characteristics of the truck and they say that Ram star says its normal. A little research online and you will find this to be a major issue. I am looking into lemon law or getting an attorney. $60K truck and its unsafe to drive. Completely unsatisfied with my purchase
Later Dodge trucks seem to have a built in design flaw wherein torque management programming is preventing the truck from taking off normally, creating seconds of delayed throttle response and very dangerous cross traffic issues commonly referred to on many Dodge forums as the dead pedal. Repeated efforts with dealer failed although they recognized the issue.
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA campaign numbers: 17V562000 (engine and engine cooling), 17V821000 (power train), and 17V824000 (equipment). The part was not available within a reasonable time frame to schedule the recall repair. The dealer (greenway Dodge Chrysler Jeep Ram orlando, 9051 E colonial dr, orlando, fl 32817, (888) 292-3985) was unable to verify when the remedy and parts would be supplied from the manufacturer. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted. The contact had not experienced a failure. Parts distribution disconnect. Updated 10/1/18
The contact owns a 2017 Ram 3500. The contact received notification of NHTSA campaign numbers: 17V562000 (engine and engine cooling) and 17V821000 (power train). The parts were not available within a reasonable time frame to schedule the recall repair. The dealer (ray Chrysler Dodge Jeep Ram, 23 N us-12, fox lake, il 60020) was unable to verify when the remedy and parts would be supplied from the manufacturer. The manufacturer was contacted to determine if they could verify when the part would be supplied to the dealer. The contact stated that the key failed to turn over to start the vehicle and the vehicle was randomly stalling. The failure mileage was unknown. VIN tool confirms parts not available.
Driving on I-95 in Georgia, all 8 of the lug studs on the drivers side dual rear wheels sheared off, causing the outer wheel to shoot past the truck in traffic, while attempting to stop the vehicle. Vehicle was moving at a rate of 60 mph when the onset of severe vibration caused me to look for a safe place to pull over, and slow down. Thank god the other rear wheel remained on the hub, though completely unsecured. The truck has just 4,500 miles on it.
2017 Ram promaster 3500 automatic transmission downshifts on its own coming down mountain grades and forces you to stop on the shoulder because the transmission continues to downshift on its own. Once you are stopped and in first gear you may continue down the mountain till its does it again all the while other automobiles and semis are passing you at high rates of speed. You must come down a mountain in neutral. The only way to stop the downshifting and the rpms shoot up to 4000 rpms, is to shift to neutral or stop and start over again. In snow and ice on steep grades this may cause the vehicle to lose control and slide off the cliff. When the vehicle feels the push of its own weight and begins to accelerate on its own down an incline it may downshift on its own or tapping the brake will make it go into this condition. Therefore there is no braking coming down a mountain.
A D V E R T I S E M E N T S
- Duluth , MN, USA