This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2017 Ram 3500. The contact stated that while driving at various speeds, the vehicle experienced a loss of brake performance. The brake pedal was depressed and went to the floorboard. The vehicle was taken to the dealer; however, no cause for the failure was found. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 10,000.
The contact owns a 2017 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and traction control warning lights illuminated. The vehicle was taken to the dealer, where it was diagnosed that the Hydraulic Control Unit (HCU) needed to be replaced; however, the replacement part was on backorder until January 2023. The vehicle was not repaired. The manufacturer was made aware of the failure. The contact related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 60,000.
The contact owns a 2017 Ram 3500. The contact stated while driving approximately 50 MPH, the brakes became inoperable. The contact was able to use the gears and parking brake to slow the vehicle. There were no warning lights illuminated. The vehicle was taken to an unknown dealer where it was diagnosed that the master cylinder, ABS control module, and hydraulic module needed to be replaced. The vehicle was repaired. The manufacturer was not contacted. The failure mileage was approximately 140,000.
The contact owns a 2017 Ram 3500. The contact stated that the ABS warning light would intermittently illuminate on the instrument panel. The contact had taken the vehicle to a dealer where a diagnostic test confirmed that there was an electrical short between the ABS hydraulic control unit and the electronic module which rendered the ABS defective. The contact was informed that both parts to repair the failure were on backorder. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 65,000.
Parking brake locked up due the fact that parking brake pads had been completely worn. Details: Bought vehicle at 100 miles and had always been releasing the parking lever prior to drive and at little over 2,000 miles, parking brake failed and locked up at a parking lot 150 miles away from home. I believed the parking brake system must had been engaged without my knowledge since there had been no warning light on dash. That was why it took over 2000 miles to completely wear down parking brakes to the point at the final pull/engagement, it locked up. Since the vehicle is still brand new and under manufacturer warranty, I had asked dealer to investigate and dealer would not. I had also asked fca to send engineer to investigate the incident and was told "no". their reason was it was my fault which is easier for them to do than accept the responsibility. I also asked my extended warranty policy people (which I had purchased) but the extended warranty folks said, the vehicle was brand new so it would be cover under the manufacturer warranty which the extended warranty would not cover until the manufacturer warranty period had expired. Since this is a brake issue and I believe this is also a safety issue which I need help escalating to fca to take/accept some responsibility at least to investigate.
A D V E R T I S E M E N T S
- Ojai, CA, USA