Company owned vehicle purchased with 5,000 miles off the lot in June 2016. Noticed on way down interstate after purchase, truck shakes above 70 MPH. Returned to dealership several times, issue never fixed. New tires, wheels, driveshaft, and an alignment later (20 days in the shop on 4 occasions) Chrysler offered down-payment assistance to get me in a new truck, off course they could not address $15,000 of my equity on the trade! Chrysler led me down the "buy-back" path for the last month, I am now at 12,000 miles and the truck shakes worse than before. Chrysler customer care has suggested I go through arbitration with their dispute department. I will most likely find an attorney, as their District Manager admitted to buying other trucks back, and that they are aware of the issue!!!!!!!!!!!!

Meanwhile, I have a $70.000 truck that drives like it has square tires on it and it is shaking itself apart. Way to treat a loyal Dodge/Cummins owner, this is my fourth dually.............

Update from Feb 8, 2019: After 3 sets of the Nexgen tires on the front, rear brake rotors and bearings, front and rear drive shaft replacement, wheel replacement and various other efforts, FCA and the selling dealer were unable to solve the vibration issue. Sued for relief in Superior Court in Arizona and accepted a cash settlement from FCA and the selling dealer. I immediately replaced the factory tires with Firestones and 90% of the vibration is gone. Remaining vibration I attribute to the suspension; truck is rated at 30,000 towing. I suggested this remedy early in the process and was refused even after offering to pay for new tires if it did not solve the problem!

bent axle shafts

Captain my driveshaft have been replaced the technician took a look at the truck again and discovered that the axle shafts were bent. Was told that they would replace them the following day

Receive the call the following day notifying me that they had replace the axle shafts and that the vibration was better but was still there. At this point Chrysler engineering was contacted to come up with a diagnosis

I called my mechanic and asked him how my rear axel shafts on my brand new truck could have got bent. He told me that it could have been dropped but in most cases an accident would cause bent axel shafts.

Called a dodge dealership and spoke with a service advisor and a technician and asked the same question. They told me the only time they've seen bent axel shafts was after an accident.

drive shaft was missing a weight

Initial problem I notice with the the vehicle was that the truck would shake between 110-120km/h- the day after I picked up the truck

Was told it was the tires that were likely unbalanced. They balanced them and then called me to notify me that there was still a vibration. Was told their tech thought that there was an issue with the rear differential. They had their specialist look at it and discovered that there was a way to missing on the driveshaft. I was told that they would have to order a new driveshaft from United States but until then I could drive the vehicle as it would not cause any damage. A week later when the part came in I dropped off my truck to have the driveshaft replaced. The next day I got a call informing me that the driveshaft have been replaced and there was still a vibration. And that their tech would look at it the following Monday. Which takes me to my next issue…