This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2015 Ram 3500. The contact stated that the vehicle shifted into limp mode without warning, causing the vehicle to independently decelerate while driving at various speeds. The contact took the vehicle to lithia Chrysler Dodge Jeep Ram Fiat of eugene (2121 martin luther king jr blvd, eugene, or 97401) where they diagnosed the vehicle with a defective turbo booster actuator. The manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was approximately 24,000.
The contact owns a 2015 Ram 3500. The contact stated that with the key in the ignition, the vehicle failed to start with several unknown warning lights illuminated. The battery cables were disconnected and reconnected and the vehicle resumed normal operation. The vehicle was taken to an independent mechanic to be diagnosed. The mechanic determined that the PCM failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The contact referenced NHTSA campaign number: 20V475000 (engine and engine cooling) as a possible solution to the failure however, the VIN was not included. The failure mileage was approximately 80,000.
The contact owns a 2015 Ram 3500. The contact received notification of NHTSA campaign number: 19V818000 (equipment, engine and engine cooling) and NHTSA campaign number: 20V036000 (power train) however, the parts for the recall repairs were not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact stated that normandin Chrysler Dodge Jeep Ram Fiat located at 900 capitol expressway auto mall, san jose, ca 95136, exceeded a reasonable amount of time for the recall repairs. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ram 3500. The contact received notification of NHTSA campaign number: 19V818000 (equipment, engine and engine cooling) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted bill bryan Chrysler Dodge Jeep Ram 3401 us-441, fruitland park, fl 34731 where they informed that the part was not available. The manufacturer was notified and informed the contact the parts would become available in March 2020. The contact had not experienced a failure. VIN tool confirms parts not available.
Consistently getting a P00af engine code. Pertains to the turbo boost actuator. Apparently this has become a common problem with many of the Ram 6.7L cummins engines. This can lead to poor engine performance and eventually catastrophic engine failure. Currently the repair cost just for the actuator through mopar is $3000. Obviously this is a recurring issue with these trucks, at a substantial cost to the consumer. I began noticing that my engine brake would not engage when descending grades, and then I started getting an intermittent engine light would come on, now it comes on all the time. I had a local parts store look up the engine code for me and it logged a P00af condition. I googled the information and realized that this is a very serious issue that could become a very expensive repair if not addressed in a timely manner. In my opinion, a recall should be issued for this.
- Winnemucca, NV, USA
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The contact owns a 2015 Ram 3500. The contact stated that while driving approximately 65 mph, white smoke started to emerge from the exhaust pipe and the vehicle started to loose power. The check engine warning indicator illuminated. The contact drove the vehicle to the dealer at approximate 10 mph, they determined that the diesel particulate filter had blown inside the exhaust system and needed replacement. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 82,143. The VIN was unavailable.
The contact owns a 2015 Ram 3500. The contact stated that while driving at night, an orange glow coming from underneath the vehicle and there was odor of smoke in the cabin. The contact stop in the middle of the road because the vehicle was on fire and was able to exit the vehicle with his wife safe but inhaled a little smoke. Medical attention was not required. The contact noticed under the hood was in flame. The fire department extinguished the fire. A police and fire report was filed. The vehicle was towed to umansky Chrysler Dodge Jeep Ram dealer, (960 hilton heights rd, charlottesville, va 22901, (434) 326-0298) where the contact was informed what cause fire, which was a faulty transmission cooling line clip. The transmission fluid ignited the exhaust causing the fire. The vehicle was not repaired. The contact stated that the awaiting on a part to test everything. The vehicle was not repaired. The manufacturer was made aware three times and provided a case number: 71744090-74426250. The failure mileage was approximately 69,200.
The contact owns a 2015 Ram 3500. The contact received notification of NHTSA campaign numbers: 17V562000 (engine and engine cooling) and 17V821000 (power train). The part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Wyatt arp Chrysler Dodge Jeep in seguin, Texas and ancira Chrysler Jeep Dodge Ram in san antonio, Texas were made aware of the recalls and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ram 3500. The contact received notification of NHTSA campaign numbers: 17V562000 (engine and engine cooling) and 17V821000 (power train) and stated that the part was not available within a reasonable time frame to schedule the recall repair. The dealer (greenway Dodge Chrysler Jeep Ram orlando, 9051 E colonial dr, orlando, fl 32817, (888) 292-3985) was unable to verify when the remedy and parts would be supplied from the manufacturer. The contact was unable to determine when the vehicle would be repaired. The manufacturer was contacted. The contact stated that the service engine indicator illuminated. The failure mileage was not available. Parts distribution disconnect. Updated 10/1/18
My Dodge Ram truck was the subject of three safety recalls, two of which were completed December 12, 2018. A third safety recall, T25/NHTSA 17V-302, that, at the time of my fire incident, had not been approved by Chrysler for the work to be done. The two safety recalls were completed by a dealer approximately 80 miles away from my home. On the day after picking up my truck, the truck's engine compartment had a fire during my 1-mile drive home from work. I observed smoke coming from under the hood, turned off the motor, opened the hood and observed flames. My local fire department responded to the scene, but I had already extinguished the fire. I notified Chrysler and they subsequently dispatched an investigator to my home to conduct an evaluation. On January 3, 2018, the investigator met with me and photographed my damaged engine compartment. The investigator had earlier informed me that Chrysler would not pay for the tow to a dealership where a proper evaluation could take place. The safety recall indicated that, for my model and year of truck, the water pump could fail and "may" cause a fire in the engine compartment. Today, January 19, 2018, I received a letter from Fiat Chrysler automobiles informing me that after their inspection of my vehicle, "the information at hand would not permit us to associate the fire with a manufacturing or assembly error..." their evaluation procedure was haphazard, at best, and handled in a very poor manner. I asked the evaluator about his professional background, and he was not an engineer, or a mechanic. He simply obtained photographs for his report. I do not understand how Chrysler could make a reasoned decision in this matter without a proper evaluation by a trained engineer or mechanic. Thank you for your time and consideration.
Vehicle fails to start in cold weather below 55 degrees. When it is below 55 degrees, the win module will not recognize the key fob and vehicle will not start. I must keep inserting the key fob, turn it off and on, recycle door locks, open and close door. I have brought this to the dealer. No parts available. Brought it to Chrysler's attention, no repairs or parts. If I needed to go anywhere in an emergency, it would be impossible. Attaching video of what I go through. Would like to know why Chrysler does not have parts nor are they replacing defective parts under warranty. Web site is not allowing me to upload a video of the problem
Bought truck new and at 40K mile mark water pump assemby failed while driving on highway at 75 mph towing camper, almost crashed, lost steering & control, truck almost caught fire, was so hot, steeming & smoking, mechanic couldnt touch hood for 45 minutes. Stranded for a week before fixed-now at the 80K mile mark re-call came out for exact problem and now theres no fix available ? rolling the dice with many lives ! afraid to drive the vehicle. All my issues documented at Chrysler care. I can not believe they are letting people drive this vehicle with no fix....I need help as well as all who own this vehicle original accident happend 3/2016
If you let up on the throttle for a traffic issue and press it back down quickly the throttle response goes dead for 1-2 seconds. This a real safety issue in left turns and/or merging into traffic. Aka dead pedal, which is well documented on internet sites associated with Ram diesel pickups.
There is a definite delay in acceleration when pulling out in traffic. Sometimes 2 or 3 seconds or more. Also when driving in traffic if you let up on the accelerator and then resume accelerating it almost feels like the vehicle stalls. Very dangerous.
When accelerating (either from a stop or a rolling stop) and then braking and then accelerating again, the engine will hesitate. Some call this "dead pedal" but I feel it's dangerous because it leaves vulnerable in traffic to a collision. It's happened to me numerous times and again today. I was at a 4 way stop and proceeded to accelerate when it was my turn, about 1/3 way into the intersection, a vehicle traffic ignored the stop sign and attempted to cross my line of travel. I had to break and then immediately accelerate and the truck hesitated which left me in the intersection. If the other vehicle had been traveling at a faster rate, it would have T-boned me. As it was, the other driver was able to maneuver his vehicle around me. To me, this isn't a delay in which the turbo spools up to help deliver power. It almost feels like the throttle is dead however the truck is still running. The hesitation can last about a second or so but in that time, I feel the truck is unsafe.
Too many details, but will try to bullet right to the issues: (truck was rear ended on highway 4/25/2016) -my truck was towed to dealership, but upon "completed repairs", I picked up at collision center -exhaust brake function on the turbo was weakened while in care of dealerships hands (or lack thereof) -during repairs of body damage only, someone re-calibrated my trucks speedometer to match my oversize tires. (this would be so much a concern, but the fact that my trucks exhaust brake was intentionally weakened via computer, "now we have a problem" -this issue was addressed to dealership as a safety concern as I tow a 16,000lb trailer for work. (along with noticeable whistle from turbo, which is undeniable evidence of damage to turbo) -first day towing through mountains "without" eb working properly, I almost wreck twice within 15 miles, all due to "weak eb" -after multiple trips to dealer, I am constantly told "truck drives fine, truck eb is working" -enough researching turbo and eb function, I am able to finally get insurance & dealership to repair turbo under claim -after repair, truck is given back to me with new turbo. Eb is still extremely weak, whistle is gone, torque and tow/haul function have now been altered and compromised. -now we have 3 issues with the truck: Extremely weak eb / extremely weak to non-existent tow/haul mode / torque extremely weak. (all functions that can be calibrated in the trucks computer) -dealership has been having my $60,000 truck handled with complete negligence and carelessness with placing repairs in hands of a mechanic with 2 months' experience. -2nd dealership now, wouldn't listen about computer concerns, replaced my new turbo instead. -words by second dealership "truck is working as designed". a tow truck that does not have its "tow/haul" engaging is not working as designed. "accident waiting to happen"
My 2015 Ram 3500 has gone through 3 wheel alignment within a year 12000 miles. I also been getting a lot of bad fumes in cab where you have to open windows at around 20 to 40 mph or when you start truck while warming up in cold weather. I had wheels rotated and the TPMS where reading wrong. It was not connecting with system in truck had to take to dealer to reset.
In June 2016, towing a 14 foot light trailer up sonora pass on hwy 108 in California, the truck bucked, studdered and shook in first gear, stalled and slipped backward towards a 1000 foot cliff, it then lunged into gear and it was smoking the tires. I let it do that to gain traction and then slowly made my way back up. I cannot tow anything out of first gear without the bucking and studders, and losing forward momentum, anywhere. Almost lost it all that day including my life and nothing has been done to fix the issue. 2 dealerships in 2 states acknowledge the problem, state they have other customers that have the same problem but Dodge cannot seem to understand a fix or the seriousness of this defect. The truck is not safe to tow anything anywhere and that is obsurd for a Ram 3500. This truck is advertised as the number one truck for towing, but it just can't do the job safely. Please view letter sent to dealership dated July 9th. 2016.
A D V E R T I S E M E N T S
- Junction City, OR, USA