This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
ABS Module failed and is not reading rear wheel speed. Shop isolated issue to ABS module, and hydraulic control unit. Four safety components are no longer working as a result: ABS braking, traction control, 4wd, and rear back up sensors. This appears to be a common issue with Rams HD trucks as the parts are on back order causing me to drive my vehicle with no safety features.
After I brought my truck in for recall Y26 they inspected the studs and said they were fine (not stretched which is what the recall is for). I took a trip and put 6,700 after the inspection and the dealer re-torqued the wheels. When I got back there seemed to be something wrong with the brakes and so I brought it back to the same dealer that inspected it before and verified the studs were not stretched, now found that the pads and rotors were damaged and the studs were studs now stretched. No problem before the recall but after the recall and new torque for the wheels the studs are stretched. Dodge said they will pay for the studs to be replaced but not the brakes. The brakes were fine before. If it were just the pads I would understand that this could be normal wear but the rotors being destroyed only on the wheels that now had stretched studs does not make any sense and given that it was inspected beforehand and only after the new torque did the studs stretch and damage the rotors it seems like they may not be fixing the issue that the recall was originally issued for, in fact, they may have made the problem worse. The representative from Dodge said they have not had any other complaints so the brake damage must not have been caused by the stretched studs.
The integrated trailer brake module fails with no warning. When replaced it fails again. This happens when towing and the driver has no warning of failure until the brakes are applied. In an emergency stop this has proven to be a risk to property and lives. This is a consistent problem with Dodge Ram truck from 2015 on. Consumer stated internal trailer brake controller was replaced and vehicle has been repaired.
While driving on highway cruise control failed to work, brake light went on and steering wheel turned upside down. Both jam nuts were found to be loose.
- Simpsonville, SC, USA
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The contact owns a 2015 Ram 3500. The contact received notification of NHTSA campaign numbers: 17V562000 (service brakes, hydraulic) and 17V821000 (power train); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer was not contacted. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2015 Ram 3500. The contact took the vehicle to roseville Chrysler Jeep Dodge Ram (2805 long lake rd, roseville, mn, 55113) for transmission work. The contact inquired with the dealer to have the brake boosters adjusted because the dealer stated that they failed without warning. The contact mentioned that this was the fourth time the brake boosters failed. While driving, the brakes seized and the vehicle would not stop. Per the manufacturer's orders, the dealer replaced the brake boosters as a courtesy. The manufacturer agreed to have the failure repaired, but stated that this was the last courtesy or reimbursement. Any additional failures regarding the brake boosters would be at the contact's expense. The failure mileage was approximately 50,000.
The contact owns a 2015 Ram 3500. While driving 35 mph, the brake boosters failed without warning and caused the brakes to seize. The vehicle was taken to three different dealers, but they could not duplicate the failure. The vehicle was taken to an independent mechanic who diagnosed that the hydraulic brake booster unit failed and need to be replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. The failure mileage was 16,000.
The contact owns a 2015 Ram 3500. While driving 35 mph in the rain, the brake pedal was depressed and failed to engage while making a loud grinding noise. There were no warning indicators illuminated. The dealer could not duplicate the failure, but performed a software update on the brakes, traction control, air suspension, and towing packet. The manufacturer was not notified. The failure mileage was approximately 15,500.
Too many details, but will try to bullet right to the issues: (truck was rear ended on highway 4/25/2016) -my truck was towed to dealership, but upon "completed repairs", I picked up at collision center -exhaust brake function on the turbo was weakened while in care of dealerships hands (or lack thereof) -during repairs of body damage only, someone re-calibrated my trucks speedometer to match my oversize tires. (this would be so much a concern, but the fact that my trucks exhaust brake was intentionally weakened via computer, "now we have a problem" -this issue was addressed to dealership as a safety concern as I tow a 16,000lb trailer for work. (along with noticeable whistle from turbo, which is undeniable evidence of damage to turbo) -first day towing through mountains "without" eb working properly, I almost wreck twice within 15 miles, all due to "weak eb" -after multiple trips to dealer, I am constantly told "truck drives fine, truck eb is working" -enough researching turbo and eb function, I am able to finally get insurance & dealership to repair turbo under claim -after repair, truck is given back to me with new turbo. Eb is still extremely weak, whistle is gone, torque and tow/haul function have now been altered and compromised. -now we have 3 issues with the truck: Extremely weak eb / extremely weak to non-existent tow/haul mode / torque extremely weak. (all functions that can be calibrated in the trucks computer) -dealership has been having my $60,000 truck handled with complete negligence and carelessness with placing repairs in hands of a mechanic with 2 months' experience. -2nd dealership now, wouldn't listen about computer concerns, replaced my new turbo instead. -words by second dealership "truck is working as designed". a tow truck that does not have its "tow/haul" engaging is not working as designed. "accident waiting to happen"
This is a diesel powered truck. Twice the hydraulic pressure created by the hydroboost unit has blown metal hoses apart resulting in complete and sudden loss of steering and brakes. Fortunately the truck was operating at very low speed. If this had occurred at highway speed, it would have resulted in a crash and likely death. In both cases, Ram replaced the hose and fluid under warraanty, but has not addressed the root cause, which is that the hydroboost unit is defective.
Integral trailer brake controller works contrary to industry standard controllers. The function of the electric brake "override lever" does not override controller setting and apply full power to the trailer brakes. The integral controller on this vehicle will only supply override voltage proportional to the sensitivity setting of 0 to 10 and the speed of the vehicle. When stopped the sensitivity varies the override voltage between 0 to 7 volts DC. Safety item. At very slow speeds less the 10 mph and the sensitivity set at max 10 the output of the controller override is 7.2 vdc and 7.2 amps. At 35 mph the output was 10.3 vdc and 10.9 amps. At 45 and 55 mph the output was at its maximum 11.5 vdc and 11.5 amps. The braking curve was almost the same with the sensitivity set at 10 and heavy vehicle braking produced the same voltage amperage curve. The safety problem is that the "override function" is speed related whereas industry standard has the override switch bypass all other setting and apply full battery power 12 vdc to the brake control system. I will point out from my 50 plus years of towing the need of full emergency override power to the trailer brake system. Snow, ice, or black ice, all require very slow vehicle movement and therefore very little override power, careful use of the override function can prevent a "jack knife" situation. Going down a steep gravel hill, like snow and ice you rarely if ever use the vehicle brake but depend on the override control use to keep everything straight. Since the override function is speed dependent full override at low speeds will not apply enough power to control the trailer. 15mph idle full override 200 years to stop. [xxx] bsme msme. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The itbcm ( integrated brake control module) on my new truck has been replaced twice and re-flashed once. The brake controller works inconsistently. There are times when it will stop the trailer as intended and then there are times when it won't work at all or either won't emit enough braking power. This is a real safety issue. I use the truck to pull a 8K lb trailer (empty). When load with 3 cars I gross a combined weight of over 20K lbs. On numerous occasions the truck onboard display would display the message saying "trailer brakes disconnected/check trailer brake wires". when this occurs I lose the ability to stop my trailer. Pulling that much weight and without the ability to stop my trailer properly poses a real safety concern not only to me for especially to others on the highway. This is a major known issue on several forums concerning the Ram itbcm. I just got my truck back today (9/19/2016) from the Ram dealership after being there all week. I was told the mechanics ran several test and confirmed that the itbcm needed to be replaced again. This is the second replacement and it still doesn't work correctly. This problem first began with only a few hundred miles on the truck. Once I got to 24K miles it got worst the more I used it for towing. Now I'm at 30K miles and the problem remains even after repairs. Something seriously needs to be done about this. People lives are at stake. This problem occurs randomly at times when I'm traveling 65mph on the highway and even when taking off from a stop. I paid money to get my trailer inspected just to make sure that it wasn't the problem. I even hooked my truck up to another working trailer and had the same message display.
I only have 15,000 miles and I already replaced front tires & have to replace them again front end is shaking so bad when you go over 40mph & I have spoke to other people that have the same problems with there 2014 Dodge Ram 3500!
Circa npoon 5/6/16 intersection of pomona St and orangethorpe, fullerton, ca my 2015 Ram 350 w/3009 miles failed to stop while 25 ft behind a late model camray, at less than 1 mph the ABS failed tota;lly. My Ram plowed into the camray which was stopped while attempting a left turn on to ortangethorpe. The 87 year old driver in the camray was bumped 15 ft and sufford a dented left bumper, fender and tail light. My wife was in the passenger seat of the Ram as a witness and a fullerton police officer witnessed the accident, he failed to make a report to the best of my knowledge.. I had no option but to hit the camray, as if, I swerved to the left I would have hit oncoming traffic and if I swerved right I might have killed pedestrians in the cross walk!.I had no choice, but use the camray to stop since the Ram ABS system failed totally. I refused to drive the Ram 3500 with out brakes, so I paid aaa to tow the Ram back to the dealer mcpeek's Dodge in anaheim,
When towing my 13000 pound trailer, I noticed that the electronic trailer brake controller in my truck will provide sufficient braking power to stop at slower speeds. However, when a harder/faster stop, such as when I was traveling at 45-50 mph is required there is not sufficient braking to the trailer. I was not able to stop as quickly as I should have. I tested the voltage on the controller with the settings to maximum (gain at 10 and manual slider to 100%) and was only getting 7.5 volts. The reading should be closer to 12 volts. The brakes on my trailer were inspected and are working correctly. The dealer said the controller was working as designed. This is a safety issue that the dealer is overlooking and can lead to accidents/fatalities. This seems to be an issue with the 2015 vehicles and the factory brake controller.
I have the integral trailer brake controller on my truck and I hooked up to my camper for the first time with the new truck, [the trailer brakes worked fine with the truck that I replaced] I had very limited braking power on trailer brakes, I did some tests on the trailer brakes first and found that they are working properly, then I did a test on the brake controller and found out the trailer brake controller is only putting out around 9 volts when set to maximum gain and fully applied, it should be 12 volts or higher, I took it to the dealer and they replaced the trailer brake control module, the brakes are no better and im afraid to tow now and can't even use this truck for what I bought it for, the dealer says that's how the controllers work now which is unsafe and unacceptable.
The integrated trailer brake control in the 2015 Ram trucks does not provide adequate brake control to the trailer brakes. I traded in a 2013 Ram 3500 and the integrated controller allowed me to set up the brakes so I could lock the tires up, then I would back the voltage down slightly from there to get maximum braking performance from the trailer. With the new truck, there wasn't the ability to get much braking at all. Dealers are telling those with the same trucks, that it is working as designed and there isn't a problem. Monday, August 17th, I was approaching a stop sign, and began braking. The trailer brakes were ineffective due to the controller and I couldn't stop in time. I ended up in the middle of the intersection before I could stop. Luckily there was no cross traffic so there was no crash. The trailer weighs 2020 pounds empty, and it was hauling approximately 1400 pounds. The trailer controller was set at light electric, 7.5. ( L later tested heavy electric and it still doesn't provide adequate braking). After, I tested the trailer brakes (that I already knew were good) on another truck, and they worked perfectly. Again, the integrated controller on my 2013 Ram worked great, but the new ones simply do not allow the trailer brakes to work properly regardless of how much you turn up the voltage. I can not adjust it to get the brakes to provide significant braking from the trailer. Ram is saying that there isn't a problem, but a quick internet search would say that there is certainly a safety issue, that if left unresolved will absolutely lead to injuries or fatalities.
This is a particularly dangerous situation because there is no method to know, in advance, the factory integrated trailer brake module (itbm) will fail to provide full voltage to the electric trailer brakes I attached my 13,000 pound fifth wheel trailer to my truck and following the itbm setup steps in the owners' manual, the results were as expected. There were no warnings or indicators signaling an issue with the itbm's ability to apply the trailer's electric brakes. On typical city/urban driving the braking effort from the trailer was as expected. Once I entered a more rural setting and roadway speeds increased to 50 mph I discovered, as I approach a fast changing traffic light, hard braking the truck did not send enough braking signal to the trailer and as a result I was pushed well into the intersection. Fortunately the intersection was clear and no injury or accident resulted..I verified with dexter axles, the axles used on my trailer, the maximum braking effort from their electric brakes is 12 volts at 3 amps per wheel. I measure the voltage going into my trailer brakes with the itbm set to maximum gain, heavy electric at 6.8 volts, the expected voltage was 11.9 volts. I did an ab test using another Ram truck with the itbm and measured the expected voltage on the trailer brake line...it is important to realize there are no internal itbm mechanisms to detect this condition since there were no dtcs set when I took my truck to the dealer....updated 09/28/15
- Oakland, MI, USA
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A D V E R T I S E M E N T S
- Mims, FL, USA