This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The rear driver's side upper shock mount was found broken during an inspection. The part showed signs of possible metal fatigue, and not a corrosion induced failure, resulting in the metal stem (retaining the upper shock) to "snap" off the welded shock mount bracket.
When traveling at a speed of 50 to 75 mph and driving over uneven pavement or transitions (bridges or intersections) that are not smooth the steering wheel shakes vigorously. The shake is to the point that you have to grip it tightly to ensure control of the vehicle to make sure you don't cause an accident. The wheels wobble back and forth vigorously just like the steering wheel. You cannot press on your brakes until your speed drops when you let off the gas. This happens on all kinds of roadways. This first happened on 09/15/2016 and still happens to this day. I have videos of this happening.
The contact owns a 2014 Ram 3500. While driving, the front passenger side of the vehicle shook and vibrated. The vehicle was taken to landmark Dodge Chrysler Jeep Ram (1900 S noland rd, independence, mo 64055, (816) 836-0100) where it was diagnosed that the front end needed an alignment. The vehicle was repaired; however, the failure recurred. The contact stated that the vehicle was taken to the same dealer eight times for the same failure. The manufacturer was made aware of the failures and provided case number: 64579036. The failure mileage was approximately 117,845.
I have had this truck inspected several times due to the steering bracket weld failures as per the recalls. I was recently at the metroplex Dodge on denton dr. By love filed airport in dallas and on my way home I heard a rubbing noise coming from the front passenger side wheel I noticed the wheel well cover was loose and was rubbing against the tire. Upon further inspection I noticed the welds on the spring perch bracket which is welded on the fram rails had broken off and and pushed the plastic wheel cover off. The spring perch bent upward and the spring is about to come off. Had the spring perch bracket broken off from the remaining weld wouldn of caused a roll over. One of the recalls mentioned some steering components may have welds with insufficient Fusion which causes the welds to break right off. This has happened on my truck. I was very lucky I noticed the weld break and stopped using the truck. This additional failure has to mentioned on any future recalls to prevent future accidents.
- Dallas, TX, USA
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Vibration that starts at 68 to 73 mph. Replaced all tires-had balanced 3 times-swapped wheels around. Still a vibration in the rear of truck.checked rear springs, drive shaft seem ok. This truck has had a vibration since I bought it, 4 years old with 112,000 miles I thought it was just the mix matched tires that were on the truck.
There was a recall on the track bar bracket in 2016. The dealership did not fix it then when we thought they did, and cleared it out of the recall system as if it was fixed. The bracket broke in 2018 and the dealership refuses to fix it because the truck has an aftermarket lift. Chrysler will not help either due to the lift. We bought the truck this way, and have no way to take the lift off as they are requesting. We want the recalled part fixed. The truck has had a death wobble since we purchased it due to this bracket. When it was still doing it after we took it to the dealership in 2016, we contacted them and they told us they didn't know why it would still be doing it. After it broke while we were driving on the highway, we realized the original bracket was still on the truck. When we called the dealership they admitted to only doing a visual inspection and not changing the bracket in 2016. We took it back to them and they are now refusing to fix it because of the lift. The lift didn't cause the problem, and they should fix a factory recall regardless of aftermarket parts.
Vehicle at hi-way speeds will begin to shake the steering wheel and the entire vehicle violently until the vehicle is slowed sufficiently to bring it back under control. I have also noticed an increase in steering wheel play left and right. This vehicle currently has 94,000 miles on it and has never been used off road. All hi-way miles towing a fifth wheel.
Ordered and purchased our 2014 Dodge Ram work truck in March of 2014. In 3 1/2 years this truck has been has been in dealer shop for (4) recalls and multiple steering, alignment, and suspension issues. When driving down the road, steering would cease to respond, creating a dangerous situation when driving. Happened twice in 2 weeks.
Suspension is insufficient for weight of engine creating a dangerous steering situation while in motion on any surface on or off road, straight ahead or turning. Cummings 6.7L engine is twice the weight of the hemi engine normally mounted on this 1500 Ram suspension system
Front passenger side tire is more then 5 degrees out of camber causing the tire pull, create more heat, and wear out. I contacted dealer and was informed Ram doesn't have a camber adjustment so there's no way to correct it with out putting aftermarket ball joints in I noticed it at less then 5000 miles
After recall for track bar welds was repaired the front diff cover and a bolt contact the installed bracket causing the front diff cover to peal and roll away from housing. In motion
Manufacturer recall #: R46 NHTSA recall #: 15V-541 I took my recall notice and Ram 3500 2014 to the dealer to have the recall fix installed. Dealer notified me that Chrysler engineers would not allow them to install the recall/fix because the truck has the wrong frame installed. Since the truck will need to be taken apart and rebuilt in the field I expressed my concerns and opened a case with the Chrysler customer assistance center. A truck replacement was suggested and I agreed. I would like your help since nothing has been done since this decision that happened almost 6 weeks ago. Chrysler engineers expressed concerns since this is a safety issue so I am afraid to drive my truck.
The contact owns a 2014 Ram 3500. The contact stated that the two front tires became worn approximately every three months, which caused the front end to wobble. The vehicle was taken to two dealers for an alignment. The technicians found no issues with the alignment. The manufacturer was not notified. The failure mileage was approximately 5,000.
The contact owns a 2014 Ram 3500. The contact stated that the front passenger side spring mount fractured and separated from the subframe. The contact stated that the spring mount was not properly welded to the subframe. The contact stated that the mount was welded in three separate locations on the subframe; however, two of the welds fractured. The vehicle was not diagnosed nor repaired. The manufacturer was notified of the failure. The approximate failure mileage was 29,300.
R46/NHTSA 15V-541. This recall concerns the front suspension track bar frame bracket welds. I have received three written safety recalls from fca us llc; and have taken my truck into my dealer; prestige Chrysler in las vegas, Nevada at least six times; each time they tell me they have the brackets to weld on the truck; and then when I pick the truck up they tell me that they couldn't do it because the only brackets they have are for the four wheel drive truck. This concerns me because this is a one ton diesel dually truck that I use to tow my fifth wheel trailer. The possibility of having an accident while on the highway while towing a heavy trailer is not something that I want to be constantly worried about. The dealer keeps telling me that Chrysler hasn't sent the brackets; but this is the third recall I have received in the mail since January from fca us llc.
The contact owns a 2014 Ram 3500. The contact stated that the front suspension frame bracket failed. While driving 60 mph, the vehicle shook uncontrollably. The contact was able to move the vehicle over to the shoulder of the road. The vehicle was towed to the dealer where it was diagnosed that the front suspension frame bracket fractured due to severe corrosion. The vehicle was not repaired. The manufacturer was notified. The failure mileage was 39,000.
Passenger front tire wears on the outside. Problem was first observed with less than 6,000 miles. Dealership in fairbanks, ak continued to point out that tires needed to be rotated more often. Tires were regularly rotated. Dealership and independent shop stated that vehicle was in alignment and did not need work. Original tires were replaced with high quality tires 16,000 miles ago. Tires have been rotated twice since then and there is significant wear on the tires that have been in that position.
I received a recall letter for the front suspension track bar frame bracket. I took my vehicle to Laredo Dodge for maintenance service on March 8, 2016 & a total of 5 recalls showed up for the vehicle. They were concerned on the recall code (R46) and told me that the vehicle was not safe (not drive-able), if used; it could result in an accident. Days later the service manager kenneth parks advised for me to communicate with Dodge corporate since they didn't know what to do with the truck. I had been calling everyday since March 8, 2015 to both Laredo Dodge & corporate and have yet to resolve anything. I have been without a vehicle ever since. The dealership failed to provide a rental. The recall codes on the vehicle are as follow. (R46, R40, R36, R26, R23) at Laredo Dodge they mentioned they could weld the broken piece and that could resolve the problem in the track bar frame bracket. However, I am not satisfied; due to the fact that I wont have a piece of mind, thinking that the welded area can fail at any given time resulting in a fatality since I'm always on the road. Another option the service manager mentioned was to replace the whole chassis, which to me doesn't make any sense to disassemble the whole vehicle to get the problem fixed. Due to the above mentioned reasons I no longer would feel safe driving a vehicle with so many recalls. Due to the extent of the damage it could result in me loosing total control of the vehicle if the repair would fail & could cost my life and those within the vehicle or cause an accident and take the life of innocent people. The dealer has a concern on a lift kit existing on the vehicle, page 3 of 3 which they say it could've caused the damage on the chassis, however, how am I liable for a kit that was already installed when I purchased the vehicle? I believe is not a relevant argument since the rec
The contact owns a 2014 Ram 3500. The contact received notification of NHTSA campaign number: 15V541000 (suspension); however, the part for the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- San Bernardino, CA, USA