This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I experienced a lack of power and I noticed that the engine temperature jumped by 40F immediately. The EVIC coolant temperature jump rapidly, but I never received a low coolant warning. I pulled the truck off of I-25 Northbound just south of the WY border. I waited for the vehicle to cool and added all of the coolant I had on hand, about 1.5 gallons. I carefully limped into Cheyenne, WY, towing my 40' 5th wheel to a spot where we could stay. I contacted Cowboy Dodge to identify the problem and repair it. The technician looked at my vehicle and he indicated the EGR valve was bad and needed replaced. The repair invoice is attached for reference. We departed Cheyenne after the fix, and we only got 44 miles out of town on I-80 when the engine coolant light illuminated, and the temp started to spike again. I coasted down the pass into Laramie, WY, in an attempt to get into cell service range and to get the truck off of the road if possible. We ended up stranded on I-80 just east of the exit for 4-hours waiting on a tow vehicle that could take us back to Cheyenne, WY, with our RV in tow. The same technician at Cowboy looked at the truck again and he indicated that the EGR cooler had failed. The failure allowed coolant to leak, undetected, into the combustion chamber. This caused carbon deposits, coal-like remnants, to be deposited throughout the motor and it was especially noticeable on the heat exchanger (see attached). This issue cased $7,000+ damage to my truck and I'm still finding issues related to the failure. I've had injectors fail, the heater core needed replaced again (3d), and the truck is smoking on startup with diminished power and sputtering at speed. I've included all Ram 2021 servicing invoices. This situation could have resulted in a catastrophic runaway on the motor resulting in fire. I lucked out by watching the gages. Stellantis (FCA) should be held accountable for their modifications to the Cummins motor causing these issues.
The contact owns a 2014 Ram 3500. The contact received notification of NHTSA campaign number: 20V036000 (power train) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The vehicle was taken to the several unknown dealers, including lithia Dodge located at 200 E. cypress ave, redding, ca 96002, and it was confirmed that the parts were not available. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect. Consumer stated dealership would not to able to fix the car until Feb.2021.
The contact owns a 2014 Ram 3500. The contact received a notification of NHTSA campaign number: 20V035000 (power train) however, the parts to do the repair were unavailable. The manufacturer was contacted and confirmed that the part were not available for the recall remedy. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
The contact owns a 2014 Ram 3500. The contact received notification of NHTSA campaign number: 20V036000 (power train) however, the parts to do the recall repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. A dealer was not contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.
While driving the check engine light comes on and the transmission goes into low gear and into "limp mode". this issue has occurred multiple times and the dealership has charged me to try and correct this issue by installing a new fuse box or tipm board and reprogramming it. Still the issue is not fixed.
- Quincy, IL, USA
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Scr system has failed twice with only 75700 miles on. Needing full replacement of the scr system. Symptoms include constant exhaust regeneration and engine fault codes on obd.
The contact owns a 2014 Ram 3500. The contact stated that the transmission failed to function when hauling a trailer, which caused the vehicle to switch into limp mode. The independent mechanic replaced the solenoid pack and the vehicle was repaired. The manufacturer indicated that the vehicle was excluded from any power train recalls. The manufacturer was notified of the failure. The dealer was not contacted. The failure mileage was not available.
The contact owns a 2014 Ram 3500. The contact received notification of NHTSA campaign numbers: 17V821000 (power train), 17V562000 (engine and engine cooling), and 17V541000 (steering). The dealer (Texas Dodge, 7800 I-40 frontage rd, amarillo, tx 79106, 806-353-6343) was contacted and confirmed that parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Ram 3500. While driving at unknown speeds in the drive gear, the gear shifter switched into neutral without warning. There were no warning indicators illuminated. The contact restarted the vehicle and it worked normally. The vehicle was taken to the local dealer (K & M Dodge Ram, 4100 plainfield ave ne, grand rapids, mi 49525, 616-363-7520) where it was diagnosed that the transmission needed to be replaced and the parts were on backorder. The vehicle was not repaired. The manufacturer was not notified. The failure mileage was 284,000.
Vibration that starts at 68 to 73 mph. Replaced all tires-had balanced 3 times-swapped wheels around. Still a vibration in the rear of truck.checked rear springs, drive shaft seem ok. This truck has had a vibration since I bought it, 4 years old with 112,000 miles I thought it was just the mix matched tires that were on the truck.
The contact owns a 2014 Ram 3500. The contact received notification of NHTSA campaign numbers: 17V562000 (engine and engine cooling) and 17V821000 (power train); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. The dealer (smolich motors, 1865 ne hwy 20, bend, Oregon 97701) was made aware of the recall and stated that the parts were unavailable. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Largest and most costly has been the "death wobble", have to have an alignment every 3 months, had to add a stabilizer bar to somewhat control the situation but not fixed it, this has been going on since 2016, happens if vehicle hits any kind of bump or rut at more than 10mph, also having issues with warnings to have things serviced and instrument screen controlling itself or not coming on, while running or in motion for all of these, has had multiple recalls,
The contact owns a 2014 Ram 3500. The contact received notification of NHTSA campaign numbers: 17V562000 (engine and engine cooling) and 17V821000 (power train); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer (tate branch Dodge Chrysler Jeep Ram, 4123 N lovington hwy, hobbs, nm 88240) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2014 Ram 3500. The contact stated that the vehicle was able to be shifted out of park while not being operated. The vehicle rolled down a hill and the contact was able to manually stop the vehicle. The contact received notification of NHTSA campaign number: 17V821000 (power train); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Woodhouse Chrysler Dodge Jeep Ram (2171 us-30, blair, ne) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The failure mileage was approximately 61,000. VIN tool confirms parts not available.
On more than a dozen occasions, while at a red light, foot on the brake pedal, the truck has lerched forward and then shutoff. On other occasions, while sitting at a red light, it will idle rough for about 2 seconds, the RPM will jump 200-300rpm, but not enough to cause the truck to move, and then shut off. If I can react quick enough and put it in neutral, it will stay running
I have experienced a catastrophic failure of the rubber portion of the fan shroud on my 2014 Ram 3500 with the 6.7 cummins diesel engine. While towing my 5th wheel up a grade, the fan clutch was engaged and the truck down-shifted. A short time later I had a strong vibration and noise coming from the front of the truck. The noise went away, and then the same thing happened one more time. I took the truck to my local dealer for inspection, and found that the bottom portion of the rubber-like fan shroud was torn apart as the result of contact with the engine cooling fan. This is an internally well-known issue with Chrysler/Fiat/Ram as referenced by their star case #S1307000002. They have refused to fix it under any sort of factory warranty, even though it is a known issue and even acknowledged that it may have been installed incorrectly at the factory (which is stated in their star case). A quick search online has shown this as a widespread issue, with some faring much worse destruction and damage than myself. The manufacturer needs to be held responsible, and a true fix needs to be implemented before someone gets hurt!
The truck has the "dead pedal" issue. If stopped at a light and you go to take off there is about a 3-5 second delay before you get power to move forward. Also, if you are driving and let off the gas pedal and then have to press the gas pedal to go again there is a long delay there as well. This is a serious safety concern when trying to merge onto a highway or pass a slow vehicle. There have been many that have filed this complaint, when does something actually start to get fixed?
The contact owns a 2014 Ram 3500. The contact stated that while driving about 65 mph, the vision, fuel, and emission warning lights illuminated. The vehicle was taken to the dealer at: Glenbrook Dodge, ft. Wayne, in, where the technician diagnosed a def harness failure. The technician plugged new ends to the harness but the failure recurred. The vehicle was returned to the dealer but and was not repaired. The manufacturer was made aware of the failure and stated that the part would not be available until August. The contact stated that the manufacturer did not provide a rental vehicle. The failure mileage was 62,191.
The contact owns a 2014 Ram 3500. The contact stated that an abnormal noise was heard coming from the vehicle. Also, while the vehicle was stopped, the contact had to downshift due to the failure. The vehicle was towed to the dealer for diagnostic testing. The dealer had the vehicle for longer than two weeks and the contact was uncertain as to when the vehicle would be repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 18,000.
Trying to pull out at stop sign, or green light truck doe nothing for @3 seconds. We call it dead pedal. Many more people have same problem. Dodge seems to think this is normal, but it is not. Very dangerous situation when trying to pull out into traffic with your family in the vehicle. This vehicle has a diesel engine and should have a lot of power to pull out empty.
A D V E R T I S E M E N T S
- Box Elder, SD, USA