On September 19, 2020, purchased a vehicle and traded in a 2013 chev. On 09/27 we were driving home engine light comes on, the vehicle has less than 900 miles.. on 09/28 vehicle taken to the nearest dealership( not purchased from) in which no one would pay to have towed. It took a week to be told a new transmission was needed. Was given a run around on the timeframe for repair. Chrysler and dealership decided to have the vehicle towed to the dealership where the truck was purchased. Promised to have a transmission on 10/14. Chrysler called several days later and stated a transmission would be expedited and should arrive on 10/19. No transmission showed up. Chrysler stated a 2nd transmission was shipped and arrived at the dealership on 11/28. The truck was returned to us on 10/30. On 11/07 we were stopped at a drive-thru, tried to put the truck into drive. Would not shift into drive. Finally shifted but made a grinding sound through all gears. Returned vehicle to dealership on 11/10 due to winter storm and was informed on 11/13 another transmission is needed. I have been treated very poorly in this situation and this has cost me thousands of dollars due to my business and not having a truck. No one seems to care or will help just being told these things take time. Very unacceptable. Repeatedly told my vehicle is not part of a recall but on the service paperwork for the 1st transmission, it lists the cause as recall.

- Ephriam, UT, USA

Have a squeak that started about 200 miles ago, (have 4900 mile on truck). Did some research and many other people have this problem with the 2019-2020 cummins 6.7 motor. It seems to be some sort of pulley or the belt. The truck is brand new with only 4900 miles and should not have any squeak coming from the belts or pulley. People are having to replace pulleys and belts 7 plus times and still the problem hasn't been fixed. Dealer I took my truck to couldn't fix the issue. Fca needs to address this.

- Spring Creek, NV, USA