This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ram 2500. The contact stated that on two separate occasions, the HECU (Hydraulic Electric Control Unit) became defective. Due to the failure, the ABS, traction control unit (TCU), and cruise control features failed to operate as needed. The associated warning lights were illuminated. The vehicle was taken to a dealer where the contact was informed that the part for the repair was on back order. The manufacturer was notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 60,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS, traction control, and brake warning lights illuminated. There was an abnormal dinging noise heard. The contact removed the fuse. The vehicle was taken to the local dealer where it was diagnosed that the ABS control module and electronic module needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was not notified of the failure. The approximate failure mileage was 36,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the electronic braking system intermittently illuminated. The vehicle was taken to the dealer where it was diagnosed that the hydraulic control unit, the anti-lock brake, and ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 29,000.
The contact owns a 2018 Ram 2500. The contact stated while starting the vehicle the ABS warning light illuminated. The contact stated that the ABS, Traction Control System, and cruise control functions became inoperable. The vehicle was taken to the dealer and the contact was informed that the ABS pump and module needed to be replaced; however, the part was not available. The vehicle was not repaired. The manufacturer was contacted and made aware of the failure. The failure mileage was 51,323.
The contact owns a 2018 Ram 2500. The contact stated while driving at various speeds, the ABS and traction control warning lights illuminated with an audible chime. The contact stated that the brakes would slip upon depression of the brake pedal while the warning lights were illuminated. The vehicle was taken to the dealer and the mechanic linked the cause of failure to the HCU (Hydraulic Control Module); however, the parts for the repair were on back order. The manufacturer was notified of the failure and referred him to the NHTSA hotline for assistance. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 75,500. The VIN was not available.
- Fort Worth, TX, USA
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The contact owns a 2018 Ram 2500. The contact stated while driving 40 MPH, the ABS, cruise control, and traction control warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the brake control valve needed to be replaced. The vehicle was repaired but the failure recurred. The manufacturer was contacted and notified of the failure. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was 14,000.
The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light was illuminated intermittently. The contact took the vehicle to the local dealer, where it was diagnosed with needing the ABS system to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 37,000.
The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light and differential lock warning lights intermittently illuminated. The contact had not taken the vehicle to the dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 45,000.
The contact owns a 2018 Ram 2500. The contact stated that upon starting the vehicle, the ABS and traction control warning lights illuminated. The contact stated while driving at 45 MPH, the Service ABS and EBS messages displayed along with an audible sound. The vehicle was taken to the dealer for diagnostic testing where the hydraulic control unit was replaced. The manufacturer was not contacted. The failure mileage was 17,200.
A D V E R T I S E M E N T S
- Belle Chasse, LA, USA