This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. Additionally, the contact stated that on several occasions while the cruise control was activated, the ABS warning light illuminated, and deactivated the cruise control feature. The vehicle was taken to the dealer where it was diagnosed that the hydraulic pump module failed and needed to be replaced. The vehicle was not repaired. The contact stated that parts were not available and would be on backorder until February 2024. The contact was concerned for his safety while operating the vehicle. The manufacturer was not notified of the failure. The failure mileage was approximately 38,000.
The contact owns a 2018 Ram 2500. The contact stated while driving 2-3 MPH and depressing the brake pedal, the ABS warning light illuminated, and the vehicle shuddered and came to a stop. The vehicle was taken to the dealer, where it was diagnosed that the ABS module and the hydraulic electronic control unit (HECU) needed to be replaced; however, parts were not available. The dealer informed the contact that the manufacturer was not distributing the ABS module part because they were defective. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 120,000.
The contact owns a 2018 Ram 2500. The contact stated while driving at slow speeds, the ABS warning light illuminated. The vehicle was taken to a dealer and the ABS module was replaced. Since the initial repair, the part had failed an additional three times. After the recent failure, the contact was informed that the part to repair the ABS module was on backorder. The manufacturer was notified of the failure. The vehicle was not yet repaired. The failure mileage was approximately 30,000.
The contact owns a 2018 Ram 2500. The contact stated while starting the vehicle, the ABS and the service electric braking system warning lights illuminated. The vehicle was taken to the dealer and the dealer stated that the ABS hydraulic control unit needed to be replaced. The vehicle was repaired. The manufacturer was contacted, and a case was filed. The failure mileage 36,600.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed with the cruise control activated, the electronic brakes and ABS warning lights illuminated, causing the cruise control to deactivate. The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced; however, the replacement part was on backorder. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 22,877.
- San Jose, CA, USA
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The contact owns a 2018 Ram 2500. The contact stated that while the vehicle was at the dealer for maintenance, the dealer informed him that the "Service ABS" and "Service Electronic Braking System" messages were displayed. The dealer informed the contact that the hydraulic control unit and ABS module needed to be replaced; however, the parts for the repair were on backorder. Additionally, the contact stated that while driving at various speeds, the messages were displayed intermittently, and caused the Adaptive Cruise Control mode to deactivate. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 82,000.
The contact owns a 2018 Ram 2500. The contact stated while driving approximately 10 MPH in inclement weather, the contact slammed on the brakes and the front wheels locked up, and the vehicle slid. The contact also stated that the ABS and traction control warning lights had remained illuminated for approximately a month prior to the failure. The contact related the failure to an open investigation NHTSA Action Number: PE22012 (Service Brakes, Hydraulics). The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 60,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving approximately 50 - 55 MPH and towing a travel trailer, the ABS, traction control, and control module failure warning lights illuminated. Additionally, the brake pedal became spongy, with the rear brakes failing to operate properly. The contact took the vehicle to the dealer who replaced the hydraulic brake control module at 3,000 miles. The contact stated that the failure recurred at approximately 7,000 miles. The contact disconnected the trailer and the warning lights remained illuminated. The vehicle was taken to the dealer who diagnosed that the electronic control module and the hydraulic braking system failed and needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 3,000.
The contact owns a 2018 Ram 2500. The contact stated that the ABS warning light intermittently illuminated while driving at various speeds, followed by an audible chime. The contact had taken the vehicle to a dealer where he was informed that the hydraulic control unit (HCU) needed to be replaced. The contact agreed to have to replace the part; however, he was informed that the part was on backorder. The manufacturer was also notified of the failure and the contact was provided a case number. The vehicle was not repaired. The failure mileage was 34,000. The contact stated that the dealer still does not know when the item will be available.
The contact owns a 2018 Ram 2500. The contact stated while starting the vehicle, the vehicle started beeping with the service electric brake system message displayed. The vehicle was taken to the dealer and the contact was informed that the PCU and the HECU needed to be replaced. The vehicle was not repaired due to the parts not being available. The manufacturer was contacted and stated that the parts were on hold. The failure mileage was 40,000.
The contact owns a 2018 Ram 2500. The contact stated that while operating the vehicle, the ABS module message was displayed. The vehicle was taken to the local dealer who diagnosed that the ABS module was faulty and needed to be replaced. The ABS module was replaced, and the failure was remedied; however, the failure reoccurred. The manufacturer was not yet notified of the failure. The contact referenced NHTSA Investigation: PE22012 (Service Brakes, Hydraulic). The contact indicated that the vehicle had experienced the same failure listed in the investigation. The failure mileage was 50,000.
The contact owns a 2018 Ram 2500. The contact stated while driving 35-40 MPH over a bump in the roadway, the ABS warning light and the traction control warning light were illuminated. The contact was able to continue driving; however, the failure reoccurred several times while driving over bumps in the roadway. The vehicle was taken to the dealer where it was diagnosed that the hydraulic control unit (HCU) and ABS module needed to be replaced; however, the parts were not available. The dealer informed the contact that the failure was a known issue. The vehicle was not repaired. The contact referenced NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 41,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS and Traction Control System warning lights started flashing. Additionally, messages to service ABS and electronic braking system were flashing on the instrument panel. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the ABS control module and the hydraulic control module needed to be replaced. The vehicle had not been repaired. The failure was intermittent but had since become constant. The manufacturer was not made aware of the failure. The approximate failure mileage was 65,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the "Service ABS" and "service electronic braking system" warning messages intermittently appeared on the instrument panel. The contact took the vehicle to a dealer where a diagnostic test was performed. The contact was informed that there were potential defects with the ABS pump and ABS module. The contact was also informed that the parts for the repair were on backorder. Upon investigation, the contact discovered an active NHTSA investigation for NHTSA Action Number: PE22012 (Service Brakes, Hydraulic) which he linked to the failure. The manufacturer was notified of the failure and was informed that there were no warranties on the vehicle. The vehicle was not repaired. The failure mileage was unknown.
The contact owns a 2018 Ram 2500. The contact stated that ABS module warning chime and hydraulic control unit module warning lights were illuminated. The contact had taken the vehicle to the dealer and was informed that both modules needed to be replaced. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 69,500.
The contact owns a 2018 Ram 2500. The contact stated while driving approximately 45 MPH, the check brakes and check ABS warning lights were illuminated, and an audible chime was heard. The contact stated that he had not experienced an emergency braking issue that would cause the ABS system to be activated. The contact stated that the warning lights and chime were activated intermittently while driving at various speeds but had become constant. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that both the ABS and the Hydraulic Control Unit (HCU) needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to NHTSA Action Number: PE22012 (Service Brakes, Hydraulic). The failure mileage was approximately 13,500.
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact experienced a spongy pedal. The vehicle was taken to an independent mechanic, who diagnosed that the ABS pump needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS and service electronic brake system warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the hydraulic control unit (HCU) needed to be replaced. The vehicle remained at the dealer awaiting the repair. The manufacturer was made aware of the failure. The approximate failure mileage was 35,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving at various speeds, the ABS and traction control warning lights illuminated. The vehicle was taken to a local dealer where it was diagnosed that the hydraulic control unit (HCU) needed to be replaced; however, the parts were on back order. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 50,000.
The contact owns a 2018 Ram 2500. The contact stated that while driving 65 MPH, the ABS and traction control warning lights illuminated and the cruise control inadvertently disengaged, causing the vehicle to decelerate. The contact had not lost control of the vehicle or electrical power. The vehicle was taken to the dealer and diagnosed with electrical failure. The contact was informed that the hydraulic control unit needed to be replaced and a software update needed to be performed. The vehicle was not repaired. The contact stated that the dealer informed her that it was a common issue with the vehicle. The manufacturer was notified of the failure and no assistance was offered as the vehicle was not included in a recall. The contact stated that she researched the failure online and found a recall for the 2019-2022 Ram 2500 with a similar failure. The contact referenced NHTSA Campaign Number: 22V140000 (Service Brakes, Hydraulic, Electronic Stability Control). The contact stated that the VIN was not included. The approximate failure mileage was 70,000.
- Benton, AR, USA
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A D V E R T I S E M E N T S
- Bloomington, IL, USA