This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I sent your organization an email regarding this issue, request 259479 and received a reply. The issue is the fca mandated drag link recall in effect for my truck. The fca recall "fix" which they say was approved by you, involves welding the jamb nuts to the adjustment collar on the drag link, which locks the entire assembly together. The problem is this fix eliminates the ability to set the steer ahead adjustment for future wheel alignments and how many times can the parts be cut and welded for future wheel alignments before the drag link is no longer able to be used? we purchased our trucks with an adjustable drag link and the recall that fca states your organization approved, alters our trucks from their original design and form. Through no fault of our own, fca installed a defective drag link on our trucks and the only appropriate repair is to replace the entire drag link with the fca revised, adjustable drag link, not welding steering components, which is not approved in general terms by the automotive industry. I have gone to fca and my local dealer and both have refused to replace my drag link with the revised drag link. I will not allow the current recall/fix to be performed as again, it alters my truck from it's original design and form, nor will I pay out of pocket for an aftermarket adjustable drag link, such as the one available from synergy. This is on fca to correct. Whomever at fca proposed welding the drag link adjustment collar to the lock nuts and whomever at your organization approved it should be immediately fired. The NHTSA should read many of the discussion threads on Ram forum on this subject and you will see the extreme dissatisfaction of the members on this issue. I'm asking the NHTSA to require fca to replace my defective drag link with the revised fca drag link available. I will not allow the current recall.
The recall on the drag link by welding the nuts on the adjustment bar is poor repair procedure. Can't find an alignment shop to undo the welds and center steering wheel. Told they won't accept the liability
My vehicle was included in safety recall V06/NHTSA 19V-021 and I believe the fix for this recall was not a sufficient long term solution. The fix for this recall was welding the nuts on the drag link. For a temporary fix this is sufficient, however, for a long term solution the part should be replaced. Welding the nuts reduces the ability to utilize not Ram/Dodge dealers as companies do not want the liability of cutting the welds and rewarding the nuts in order to perform an alignment, which is needed for vehicle safety. Additionally, grinding and welding the drag link removes structural integrity over time due to metal being lost and new metal not sitting flush as it should. The inability to utilize non Ram dealers for future repairs due to the liability issues with grinding welds and re-welding coupled with premature wear and non oem fitment with future welding/grinding make me believe Ram must replace the drag link for a long term solution.
The contact owns a 2017 Ram 2500. The contact had the vehicle repaired per NHTSA campaign number: 19V021000 (steering), which required a nut on the adjuster sleeve. While attempting to have the wheels aligned by several certified mechanics, the contact was denied due to the welding of the nut. The manufacturer was notified and stated that the vehicle needed all new ball joints, which would not be covered under the recall or warranty. The vehicle was not repaired. The dealer was not contacted. The failure mileage was unknown.
I received a safety recall notice via mail. Drag link V06/NHTSA 19V-021. Responded to dealer for information regarding repairs. Was informed that the fix for this recall is welding the lock nuts to the adjuster sleeve. This is no fix. This is a farce, this will eliminate the ability to adjust the alignment in the future. There should be parts replaced. Not welded together. I do not accept the fix for this issue.
- Wimauma, FL, USA
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Unknowing ling had fca dealership perform recall 19V-021, drag link assembly. By the dealership conducting this it now makes my vehicle illegal for towing per the federal motor carrier safety regulation ss 393.209 (D) steering system. Universal joints and ball-and-socket joints shall not be worn, faulty or repaired by welding. The steering gear box shall not have loose or missing mounting bolts or cracks in the gear box or mounting brackets. The pitman arm on the steering gear output shaft shall not be loose. Steering wheels shall turn freely through the limit of travel in both directions. I have contacted the fca dealership and they will not replace the part that they have welded therefore making my vehicle illegal if inspected.
Ram welded the drag-link assembly per a recall on my 2500. I cannot get anyone including the dealer to align my truck after putting new tires on it. The factory tires wore unevenly prior to 30,000 miles. Chrysler says there is nothing they can do. I specifically asked for a replacement drag link assembly that is not welded be shipped to the dealer. They are refusing. I am in awe of their inability to resolve an issue they directly created. I am planning on suing as a last resort.
NHTSA recall19V-021, by welding nuts on to the steering stabilizer, this makes the issue permanent, no adjustment in the future unless replacement. This is an unacceptable recall for the consumer. Fca needs to corrects by installing an adjustable steering stabilizer
I bought the truck new in Oct. 2017. Almost right away I felt a pull to either direction when driving but it pulled stronger to the right. I brought it back to browns Dodge in medford N.Y. and complained and they "sent it out" for a wheel alignment. I went back because it was still pulling. After a second look by the dealer I was told it was doing what it should. It wasn't. I then took it to an independent place that specializes in wheel alignments. They said they fixed it too. They didn't. I was ready to get rid of the truck until I got the recall notice. I took it back to browns and they welded the drag link and said there are no parts available and I would get a call when they are available. I never received a call and I called and they claim they still do not have the part. I need my truck to drive correctly. The drag link should not be welded. Replacement is needed. It still pulls. I tow trailers. After the drag link was welded the "mechanic" wrote on the service form he test drove it to check for "tow". that is a lie. The truck never left the bay until it was done. I was there. The odo in and out is the same too. I was getting help from fca but now they wont help either. They said someone else will be handling it and contacting me and nobody ever has. The case number is 58281442. Thank you.
Had the Ram 3500 recal corrected with a spot weld at the don franklin somerset Kentucky dealer. It may be approved NHTSA but according to dot officers it is an illegal fix. Stated that it isnt approvec by the fmcsa. If I am shut down due to tnis spot weld, I will loose revenue in the thousands. If there is a permenent fix it needs to be done asap.
The recall for fixing the drag link separation is not safe. You do not weld steering components because you change the molecular structure of the steel making it harder. Instead of bending, it will snap. Also you cannot adjust toe in and toe out any longer. This is creating a dangerous and at best a poor band aid fix that is making a new potential problem. Chrysler refuses to replace the part. Now, everytime you meed alignments, the welds need knocked of amd rewelded, thus altering the component once again. This should be illegal.
The contact owns a 2017 Ram 2500. While driving at any speed, attempting to park the vehicle, or backing out of a parked position, the steering lost power. There was no warning indicator illuminated. The vehicle was taken to dallas Dodge Chrysler Jeep Ram (214-327-9361, located at 11550 lyndon B johnson fwy, dallas, tx 75238) where it was determined that there was no recall. The manufacturer was not made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was not provided.
I took my vehicle in for safety recall late March or early April. My ca vehicke regusteation is dye 5/31/19. I tried to renew online, but tokd I cannot because of a vehicle safety recall. I checked online and there is one. It is 430 pm, and they xannot work on the truck until 5/31/19, I have a job interview at 1130 am pst, and a veterans administration appt at 1230 for ptsd, but if I dont get the truck fixed I will be fined for expired registration in ca. So, my choices are, skip my necassary ptsd appt when I am having challenges, miss my interview when I am unemployed, or get huge fines for expired registration an car insurance cancelled. What am I supposed to do?
The recall for fixing the drag link separation is not safe. You do not weld on steering components as you change the molecular structure of the material and also you cannot adjust toe in and toe out no longer. This to me is creating a dangerous and at best a poor band aid fix that is making a new potential problem.
The contact owns a 2017 Ram 2500. The contact stated that the vehicle was included in an open recall regarding NHTSA campaign number: 19V021000 (steering). Bob moore Ford (8948 S I-35 service rd, Oklahoma city, ok 73149) and the manufacturer stated that the parts were unavailable. The manufacturer also stated that they would weld the drag link, which the contact felt was not a proper repair. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2017 Ram 2500. While driving 70 mph, the steering wheel pulled to the left and the contact lost steering control. The vehicle was pulled over and towed to the contact's home. The dealer was not notified. The contact stated that the vehicle was experiencing the same symptoms as listed in NHTSA campaign number: 19V021000 (steering). The manufacturer was made aware of the failure. The vehicle was not diagnosed or repaired. The failure mileage was 17,800.
The contact owns a 2017 Ram 2500. While driving at any speed, the steering lost power and was difficult to turn. The dealer and manufacturer were not contacted. The vehicle was not diagnosed or repaired. The failure mileage was approximately 10.
Front track bar bushings are wore out after less than 45000 miles. The front end makes a noise and shakes when you turn the wheel. This happens both stopped and at any speed.
A D V E R T I S E M E N T S
- Dover, PA, USA