This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This vehicle has a manufacturers #X99 extended warranty. It is for the Turbo Actuator. It extends to 15 years or 150,000 miles. I had a failure of my Turbo Actuator. The vehicle went into limp mode approx 2,000 miles from my home.The malfunction indicator lamp went on and I had to get the control solenoid fixed in order to continue to use the vehicle. We were told that this was related to the Turbo Actuator and to get it fixed when we got back home. I had to have more work done on it once home to finish the Turbo work done.I have approached Ram through mail and email to get reimbursed for the costs. I am continuously getting denied from the manufacturer. When I get emails from Stellantis the people only have one name and no direct contact number so I can speak with them. I have continuously asked to speak to a supervisor and no on will get back to me. I have submitted all my costs to have this fixed as well as the extended warranty X99. I have provided all the information they ask for per the extended warranty. I cannot speak to anyone about why they say my vehicles is not covered. According to the extended warranty X99 it is covered as my vehicle has approx. 93,000 miles at this time.
Turbo Actuator for Ram 2500 has been recalled in 2022, but for some reason, my Ram 2500 from 2015 was left out of the recall. The MIL indication and subsequent codes related to this failure are the same as being reported in the Warranty Bulletin previously addressed by FCA, X99 6.7 Cummins Turbocharger Actuator Warranty Extension. I was put at risk of an accident due to this happening on expressway. I experienced a loss of power when I certainly needed it to pull over to get to the shoulder. I believe my vehicle and others that were built with these subpar actuators should have been included in this warranty extension. Please advise if further information is needed. The ideal resolution is to be included in the warranty extension of the actuator and have the appropriate part replacement for this issue. Thank you for your time into this matter, Regards, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The high pressure fuel pump is disintegrating. It has been recalled in newer dodge rams But has not been recalled 4 2015 even though it is very similar and made of the same material. This has been confirmed with the dodge dealership as this is where it sits, so it is available upon request. We had a check engine light come on prior to the incident but was never Indicated when checked at the shop that this was the problem. As far as safety goes you never know when it is going to act up. It usually doesn't have power from the get go or loses power while driving, Putting people's safety at risk as it will slow down to almost stopping or not go at all. It also continually blows black smoke. It has been inspected by the dealership. It has been inspected by an insurance adjuster all confirmed the hype. High pressure fuel pump is the problem and there is shrapnel throughout the entire fuel system.
While my truck was parked and running (auto-started: FACTORY auto start), truck spontaneously burst into flames and burnt down before fire dept could get to it and put it out. TOTAL LOSS. Of note: fire dept was about 100yds away and responded as soon as we saw flames.
On 3/29/23 while driving approximately 80 miles back home, the vehicle began leaking engine oil and coolant upon acceleration. The vehicle was returned to the shop for repair but the repair failed. On 4/8/23, again the vehicle began to spew oil and coolant upon acceleration. No warning lights came on. The reservoir for coolant is drained of coolant. There is an odor of oil and antifreeze in the cabin which is harmful and poisonous. Also, the engine may fail along with other components on the vehicle without warning as no there is no indicator light warning of the problem.the vehicle was purchased on 3/29_23 from a used car dealership, whom allegedly claims to have inspected the vehicle thoroughly
- Espanola, NM, USA
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Loud ticking noise coming from the engine compartment. Dealer says broken exhaust manifold bolts are causing the problem. I contacted Chrysler today and they said no recall has been issued to correct and repair the faulty problem. Do not understand why, as I am a 3-time master ase tech and know that exhaust manifold bolts just don't break, and after online research I see there is a definite major problem over the years with these.
This issue relates to code U010c -??lost communication with turbo charger supercharger A-??. When the engine brake is turned on the engine brake can remain on during this malfunction and the vehicle loses power. If the fault code above occurs at highway speed and the engine brake was activated the engine brake can remain on even if the accelerator is pressed and the engine brake is manually turned off. This situation required me to quickly move to the shoulder and shut the engine off to reset the fault code. This has happened to me several times. My vehicle only has 34k miles but the warranty has expired. The turbo actuator tests ok until the engine is at operating temperature. The actuator electronic control malfunctions at normal engine operating temperature. The dealer wants to replace the entire turbo. There seems to be many aftermarket companies that make replacement actuators so I believe this is a common problem with Cummins turbo Diesel engines from 2012 to 2019 models.
Our 2015 Ram power wagon less than 40,000 miles on the odometer went into limp mode(service adviser told us that's what is called) while we were driving on I-65. We took the car to freeman Dodge in nashville, tn and they could not find a problem, apparently truck didn't give a code and they could not replicate the issue. However, when we are picking our truck back from the dealer they told us that transmission dipstick tube is broken, we asked them how is that possible and all they could tell us was we don't know and the cost of fixing it is over $500(we did not get it fixed), the service adviser told us that she has seen this problem in the past as well, I asked her if she has seen any other scratches or dents around the broken tube she told us that there is no any other damage but the dipstick tube. I told her that the truck is almost 2 feet off the ground and we never took the truck off roading ever before how is it possible an object came underneath the truck hit precisely the transmission dipstick tube broke the dipstick tube but didn't damage or made scratches nothing around? her answer was I don't know. We picked the truck up and came home and did a little research on the internet to see if anyone has similar problems and I read a few articles about it and apparently Dodge is aware of the problem and addressed the issue on the newer models. If you please look at this incident we would very much so appreciated. Thanks your time reading this!
My truck has only 41000 miles on it and the turbocharger actuator and a push pin had to be replaced. It broke while stationary in my drive way. The dealership said "turbo actuator 3.50 verified and found that the actuator lost communication and had exceeded its learning limit, turbo actuator was faulty." I was charged $4018 to replace the actuator and a pin that should not have broken or exceeded it learning limit when I do not even have 50,000 on my truck. I bought this brand new in 2015. They also had to drain my coolant system and failed to make sure the coolant was replaced properly before I drove home. The coolant warning light came on when I was almost home and had to turn around and go back for them to properly fill my coolant.
While driving on the interstate, going uphill under load, the fan shroud was sucked into the fan, breaking a fan blade off which punctured the radiator causing a loss of coolant and affecting engine power. This also could have lead to a failure of the engine accessory drive belt causing a loss of the power steering and brakes. This is the second occurrence of this failure on my truck, and I know of a number of other owners of Ram cummins trucks with the exact same failure. The possible loss of the power steering and brakes at highway speeds is a very dangerous safety issue.
The contact owns a 2015 Ram 2500. While driving 35 mph, "5 mph max speed in 150 miles" illuminated on the instrument panel. The miles began to count down as the contact continued to drive the vehicle. The contact took the vehicle to ken nelson Chrysler Dodge Jeep Ram (1000 N galena ave, dixon, il 61021, (815) 288-4455) where it was determined that a nox sensor needed to be replaced. The vehicle was not repaired. The manufacturer was notified and stated that the repair would not be covered under warranty. The failure mileage was approximately 100,500.
The engine light came on and the dealership says the catalytic converter needs to be replaced, but it appears its a recall but we have not received a recall notice and the dealer says its not listed yet so they want $2,000 to repair even though we took out the extended warranty when we purchased it.
The contact owns a 2015 Ram 2500. The contact stated that the anti-freeze reservoir was leaking. The vehicle was taken to dick myers Chrysler Dodge Jeep Ram Fiat (540-908-3882, located at 1711 S main St, harrisonburg, va 22801) where it was determined that the reservoir was not covered under the warranty and that there was no recall. The manufacturer was made aware of the failure and referred the contact to NHTSA. The dealer ordered the part. The vehicle was not repaired. The failure mileage was 51,753.
The contact owns a 2015 Ram 2500. While driving approximately 45-55 mph, the check engine warning indicator illuminated and the vehicle switched to limp mode. The contact stated that the vehicle could no longer drive above 5 mph. The contact asked several unknown dealers to update the engine control module. The vehicle was not diagnosed or repaired. The manufacturer was contacted. The approximate failure mileage was 59,200.
Coolant reservoir separated at the seam of the two half's. this happened while driving causing coolant to spill and spray all over engine bay, battery and exhaust. I have heard of numerous other people experienceing the same issue.
The water pump on my 2015 Dodge Ram 2500 failed while I was driving it causing the serpentine belt to slip off the pulleys and I lost all power steering and for some reason power brakes. This all happened in the middle of negotiating a right hand turn causing me to leave the roadway and travel up an embankment and roll onto the passengers side. The road it happened on was a back country road and my vehicle was the only one involved, thankfully.
I received notice of recall T51 after being made aware of the issue ~ September 2017. Since that time I have made multiple (lost track) requests for service. The last one I was told there are over 100 on the list "in front of me" and that with their allocation of 2-3 per week it'll be "over a year" until I am able to get the parts required to complete the recall. This is totally unacceptable. The recall is for a water pump issue that can cause a fire in the engine compartment. Per your site..."under the law, if a vehicle recall has been initiated, consumers are entitled to the remedy without charge and within a reasonable time". I don't think two years for a safety related issue is "reasonable" to anyone...but "them". I did see where they have done the same thing in the past...delaying/prolonging the repair of issues. I'm not sure how they are accounting for that but it would seem they are dragging out the cost/expense as long as they can. I request some/any help for myself, and the other >100 customers (just at this one little dealership in klamath falls, or). I'm sure out of the ~440K trucks we are not the only ones with this issue. Thank you.
While your driving the vel shuts off and you lose power the brakes dont work and you cant drive the vel its happen 3 time in the last week the dealer said it is nothing plus they said theres no recall on anything
The contact owns a 2015 Ram 2500. The contact received notification of NHTSA campaign number: 17V562000 (engine and engine cooling). The contact stated that the recall repair exceeded a reasonable amount of time. The contact called the dealer (dick country Dodge, 767 sw baseline St, hillsboro, or) where it was confirmed that the part was not available for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
A D V E R T I S E M E N T S
- Magalia, CA, USA