This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
My 2013 Ram 2500 turbo diesel has experienced a failure of the turbo unit. Upon researching this, I found that this has been a documented problem with the cummins holset turbo. From 2007 - current this part has been failing causing the vehicle to limp home at 15mph without warning. Fortunately I was just leaving a parking lot and merging into traffic at 40mph when my vehicle began to stall, and I was able to pull of the road without incident. Why hasn't this been reported as a safety issue. I live in Colorado where the speed is 75mph. What if this happened while I was on my way home via the interstate? I regularly take my vehicle in for oil & fluid changes along with the dealers 20 point inspection. No problem was ever presented to me. Apparently, the turbo gets a soot build up and the dealers don't address this known failure. I contacted Chrysler about this problem and they know it's an issue. The fix for consumers is $5000. This is an unacceptable safety risk for Ram truck owners.
Losing trottle at various speeds is extremely dangerous. No acceleration at all at intersections is very scary. Dealer says that cannot find the problem. Costly as well.
I recently merged onto the highway where I live and I let off the throttle very quickly and then got back into it and my truck didn't accelerate at all for a couple seconds. This has happened 10-15 times during the 3+years I've owned it but this incident almost caused a crash because letting off the gas pedal and then getting back on it cause me to continue slow even though I mashed the gas pedal. This is a very dangerous situation and I think there is something very wrong with the software or controller that interacts between my drive by wire throttle and the engine/ECU.
The contact owns a 2013 Ram 2500 mega cab. While driving approximately 50 mph, the vehicle independently accelerated without warning. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was 89,000.
When I hit the gas pedal and let off for a second and then try to return to the gas pedal there is nothing. A lot of people call it "dead pedal" it has almost gotten me hit many times driving in traffic. This happened on a mountain road in the snow and almost got me and my wife killed. If there had not been a stump there, we would have plunged about 500 feet off the edge of the mountain. Not cool. The dealer told me there was nothing they could do. I guess when it gets me killed, I will have to have my family sue Dodge over it.
- Maple Valley, WA, USA
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Vehicle exhibits an accelerator 'dead pedal' problem. When pulling out into traffic, or slowing then accelerating, if one lifts the throttle then reapplies the throttle quickly, the truck does not respond for several seconds. In heavy traffic, this can create (and has created) a potentially dangerous situation. This has been an ongoing problem that the dealer has been unable to resolve.
While driving I needed to merge into on coming traffic. As I accelerated I suddenly needed to let off he throttle due to conditions. When the throttle was reapplied I had a completely dead gas pedal that was not responsive. The truck remained unresponsive for a solid 2-3 seconds, then it slowly started to accelerate again. The truck never quit running and no dash lights indicated a problem during this incident. Over the last year of driving the truck it has done it numerous times and put me and my family in danger. I am also able to replicate this problem time & time again. I have been told by the dealer ship that its the nature of the beast. This seems to be a huge problem and is all over various Ram forums.
When I'm accelerating and have to get off the throttle and back on quickly there's a serious pause, I almost got rear ended because I had no throttle response for a few seconds. This happened to me several times since may, it is very bad when pulling my rv. Please ask Chrysler to look into it. Thanks
While driving my 2013 Ram 2500 crew cab 4X4 (VIN [xxx] ) I was on an onramp headed onto the highway and I tried to accelerate from roughly 10-15 mph to highway speed because of the short on ramp and heavy traffic. The truck refused to accelerate at even a moderate speed while the accelerator was fully depressed. I ended up having to pull over to the shoulder because I was not able to gain any speed due to what I believe was some kind of electronic program preventing acceleration. I tried to research online for some issues other people may have been reporting and found people referring to something called torque management being there problem. I want Ram to fix this issue because it is a true safety issue which prevent necessary acceleration in real world driving situations. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
On the cummins diesel 6.7 engine, when trying to change lanes and accelerate the truck has a huge hesitation, or lag, in acceleration. It is very dangerous to go from the slower right hand lanes and move over to the left lanes. After the hesitation it accelerates fine.
The electronically controlled throttle pedal has a severe delay when having to suddenly let off at speed then the need to re-apply throttle in an emergency situation. There is a delay in upwards of 1 to 2 seconds before the truck responds to throttle input. This happens on a regular basis and can be very dangerous when pulling into traffic or merging onto a freeway. I've been close to accidents on multiple occasions due to the lack of throttle response caused by this.
During normal driving when turning or changing lanes and trying to accelerate rapidly to merge into moving traffic, the truck will stop responding via accelerator completely. The traction control is on, but not active during this effect. Basically anytime I accelerate rapidly from a stop the truck does not respond and leaves me dead in the water.
I just purchased this truck less than 1 week ago; brand new. I was slowly approaching an intersection (stop sign) with vehicles in front of me; waiting to turn. The truck suddenly started surging/lurching forward for a period of 5-10 seconds; nearly hitting the vehicle in front of me. I placed the truck into neutral and applied the brakes so as not to hit another car and prevent and accident. The "electronic throttle control" message came up on my dash during this time period, but soon (30 seconds) went away. I am concerned this will happen again causing an accident and place myself and others in danger. I will be visiting a dealership to get it evaluated. After an internet search, it appears this is a fairly common problem; Chrysler needs to fix this problem.
A D V E R T I S E M E N T S
- Pueblo, CO, USA