This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I just purchased a new truck on Friday and was told on car fax it had a open recall.On 1/20/25 around 0835 I arrived at service entrance and was not greeted or checked in after being told I would be charged a diagnosis fee for a very important safety recall related to ABS. I would like this incident investigated as it jeopardizes my and my family safety. Also told him the truck was under warranty and the wireless charging for phones was not working and got bring it back to where you bought it. I requested his supervisor and he walked away and acted like he was on the phone. This is my only local dodge dealer and now forced to goad hour south to get this fixed. I took a card because service manager never came out to address me as customer this dealership needs looked into.I think I was also discriminated at for being Caucasian as both service techs are Hispanic info email of service manager from card is Location of Dodge dealer. The person that wanted to charge me avoided me asking his name but had long curly hair and younger thug attitude guy. Also was told to leave after like anyone would be upset of a safety recall that are free and being told I would be charged. I-??m requesting an investigation into this matter and or pursuing legal action. I know it-??s a federal holiday and I have a 3 day weekend but hope this matter can be addressed soon as this is not right. Thank you. New Century Motors of Santa Barbara 300 Hitchcock Way Santa Barbara Ca 93105 aaguilera@newcenturymotors.com
Just driving normal condition and speed all of a sudden my car jam or brake on it-??s own, causing a quick sudden jerk and almost getting hit from the back. All of my front sensors and back sensors was shut off at this time.
Open recall 75B on 21 ram 1500 dealer and manufacture says they don-??t not have software update for my vehicle and there nothing they can do. Hard to get into contact with anyone and once I do I-??m transferred or waiting on hold for hours
Both of the front driver and passenger side flip down sun visors have broken within one week of each other. Each visor is attached to the ceiling of the cab by a metal arm with a plastic retaining clip. That plastic clip has broken on both visors within one week of each other and my truck only gets very light use. Since the retaining clip is broken both visors fall out of the ceiling and hang in the view of the driver and block the line of sight, which means the driver can not see directly in front forward. I have spoken to the local Dage Ram dealership who sold me the truck as well as the main national Ram customer service and both say the repair is outside of warranty even though its a safety issue and a clear defect so they will not fix the issues without me paying form $550 plus labor for each visor.
After changing the battery, my truck was affected by a computer malfunction which caused my ABS, forward collision detection, electronic stability control and other systems to not work and indicate trouble in the dash. I took it to the dealer, and they charged me $205 to reprogram the computer. These are all symptoms of recall 85B, but my VIN is not in the affected list at this time. I believe the list should be expanded and that I should receive a refund from FCA for the repair work that was completed.
Heater core went out at 60,000 or even earlier. Antifreeze has been coming out of my vents for weeks. I have kids under 3. The part is back ordered at every dealership ive called.
Exhaust manifolds on both sides cracked and need replacing. Started about a year ago from this date. Dealer informed my mechanic they are seeing about 1400 units replaced a month.
This has happened twice both on the interstate. Vehicle just turns off by itself. No codes are flashed up (unless they came up right as it happened and I didn't see them because I was too worried about getting hit). I called the Dodge dealership and scheduled an appointment. Went on 3/9/2024. They scanned the vehicle and did not see any codes. Was asked if I wanted to have a tech look at the vehicle. Was recommended not to because there was no codes and the likelihood of them finding anything was slim to none. They were also going to charge me for the diagnostic (to have the tech look at it) even if there was not an issue found. Service Rep (not the tech) told me she recommended that I try to take a video of it, if it happens again, so they could see what codes come up. This issue as well as the suggestion to try to video it is a huge safety risk. (happened 1/28/2024 the first time I thought it was because the vehicle sat for a week without being driven - figured it was water in the fuel until it happened again on 3/4/2024)
Once again this truck turned off on me as I was entering the freeway and this last incident occurred with my kids in tow so I called my financing company to come pick it up cause we almost got hit and it wasn-??t gonna be good-??but thankful the rig driver was able to move to the next lane and he pulled over and checked on us and gave us video. It sat at the dealership for the first year on and off for this issue and due to it never happening with them they disregarded the issues. Second year again truck in and out the dealership and still since it didn-??t happen under their watch again disregard. I have multiple videos and statements but that didn-??t make ram fca listen.
Two Bolts were broken between intermediate pipe and muffler flange. There are 2 more bolts that were not replaced and will probably break and need repair!!!
high quantities of water leaking through the rear glass in amounts so great it even soaks the rear floor carpet in water after only a few minutes in the rain from running down the back wall of the cab. Water leaks down the inside of the back window directly onto and over the 48 Volt lithium ion battery pack, equipped in my ram Etorque model. this occurs even after small quantities of rain, after water testing it myself it is clear the water is going between the rear glass and the body and into the cabin. I have had this documented with the dealer twice, and called Ram corporate support multiple times, and receive the same answer, and even though I have a seven year 1,000,000 mile warranty, they refused to fix it stating it is not covered. however the exact same issue has created an extended warranty condition out to 10 years for ram 1500 models built between 2019 until September 30 of 2020. the build date of my vehicle is October 19 of 2020. 20 days later.. Corporate support refuses to believe this condition may have existed beyond their September 30, 2020 date. As it is well documented with the mass quantities of electric vehicle fires, created by lithium ion battery packs, I tried to file a safety complaint as well. The answer I received from Ram corporate was -??the lithium ion battery pack beneath the rear window behind the rear seats is a sealed system, so it is OK if it gets wet-?? even though it is inside of the cab. The ram 1500s from my date range have known issues with water leaks through the rear center mounted brake light and through the glass due to cracked frames on the vehicles, sliding rear windows, such as mine, however they refused to believe any of those conditions may have transferred to my specific vehicle despite a $7000 extended warranty. I am Reporting this condition because I am afraid water intrusion onto a lithium ion battery inside the vehicle could result in loss of life as this system is now a standard feature on all ram 1500s as of 2022.
While driving (10-18mph), engine suddenly stalls (going from Run into ACC mode on the engine start/stop) and notifies me via dash warning that the vehicle must be put into park and continues to coast forward as if in neutral. I was able to pull over to the side of the road and turn the dial from drive into Park. After a few seconds, I press the engine start/stop button and the engine restarts and i turned the dial to Drive. This may be a problem with the eTorque.
My 2021 Ram 1500 is leaking water into the cab compartment. Everytime it rains I get a soaking wet floor in the back of the truck and the truck fills up with moisture. It is very smelly and I can see exactly where the truck is leaking. I understand there is a lawsuit going on for this exact problem. What are my options. Does this fall out under the lemon law as my truck is almost unusable now because of the mildew smell throughout the truck.
I started smelling coolant inside the cabin of my 2021 RAM 1500 at approximately 49000 miles. I'm the original owner. After waiting for over a month before the dealership could look at my truck, I was told my heater core needed replaced at a cost of $2369.52 and charged a diagnostic fee of $201.49. Because the basic warranty had expired, and the truck is less than 3 years old, I called Chrysler Customer Care for assistance. They opened case number 87011413, and was assigned a case manager. I was told I would be contacted in 1 to 2 business days. It has been 3 weeks, and I still haven't heard from the case manager. I tried calling Customer Care several times but I only get voice mail.
Has happened a few different times but didn't know what was happening. I'm driving, yesterday was on the highway at 65mph and my truck suddenly "stalls out" for a few seconds! I almost lose control of the vehicle! No power steering no brakes no control and then all of a sudden comes back on. Cars going behind me are driving around me. Scariest thing ever happened while driving. I first noticed it a year ago but was not a interstate wasn't as scary. Then has happened through out the year 4 or 5 more times. The VIN says no recalls but it sounds exactly like the powertrain control module problem. My truck is a hemi 5.7-liter engine that is randomly stalling multiple times now almost causing me to wreck!
Motor decelerates and won't shift. when at a stop light I press the accelerator to gain speed an motor winds out but won't correct its self until I pull over turn the motor off and start the truck again. It happens every 1000 miles or
Exhaust bolts failed on two separate occasions. I'm concerned that this will lead to an accident if parts of the exhaust system come apart and make contact with the road. The parts have been replaced (twice) and I've contacted the manufacturer who seems to have little concern at this time
A D V E R T I S E M E N T S
- Goleta, CA, USA