This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Leak in rear glass assembly caused RFH Module to fail. Vehicle locked in anti-theft mode needed to be towed to dealer. Dealer left it on lot 9 days then finally got around to replacing the RHF module. After $1800 repair was told I need to return asap to have rear glass assembly replaced. Another $2149 repair. Truck out of warranty 2-1/2 mos with 26,211 miles. Dealer serviced only on schedule since purchase
Passenger door panel fell off on the freeway. It was on with adhesive tape and 3 small clips. Bottom clip was still in the door, the other two pulled out when it blew off.
Rear window is leaking into truck came home from vacation and it rained while vehicle parked outside found both my key fob could not be detected and UCONNECT would not respond to commands thru phone. Vehicle totally inoperable could not start. Had towed to Shivley Motors where it currently sits. Found out that water leak could ruin the rf module and electrical componets behind rear seat to include not limited to airbag, carpet, interior. Car totally inoperable no lights signals all it does is alarm goes off. Went to dealer to lift rear seats and found my black carpet to be white with mold which is health hazard being i have allergies to certain mold so now my car is a health risk to myself and my child whom has a heart condition. Have contacted RAM CARES and got them involved but waiting as the dealer has not specified a date they will look at the vehicle. My vehicle just went over the 36K bumper to bumper with it having at time of tow 36,133 miles. I also started to notice over the winter months (DEC, JAN) moisture on the inside windows in the morning but never had the electrical issue til it rained on it while it sat. So this issue technically begun under my warranty just never took it in since had no issues other than the moisture inside car which i shrugged off.
high quantities of water leaking through the rear glass in amounts so great it even soaks the rear floor carpet in water after only a few minutes in the rain from running down the back wall of the cab. Water leaks down the inside of the back window directly onto and over the 48 Volt lithium ion battery pack, equipped in my ram Etorque model. this occurs even after small quantities of rain, after water testing it myself it is clear the water is going between the rear glass and the body and into the cabin. I have had this documented with the dealer twice, and called Ram corporate support multiple times, and receive the same answer, and even though I have a seven year 1,000,000 mile warranty, they refused to fix it stating it is not covered. however the exact same issue has created an extended warranty condition out to 10 years for ram 1500 models built between 2019 until September 30 of 2020. the build date of my vehicle is October 19 of 2020. 20 days later.. Corporate support refuses to believe this condition may have existed beyond their September 30, 2020 date. As it is well documented with the mass quantities of electric vehicle fires, created by lithium ion battery packs, I tried to file a safety complaint as well. The answer I received from Ram corporate was -??the lithium ion battery pack beneath the rear window behind the rear seats is a sealed system, so it is OK if it gets wet-?? even though it is inside of the cab. The ram 1500s from my date range have known issues with water leaks through the rear center mounted brake light and through the glass due to cracked frames on the vehicles, sliding rear windows, such as mine, however they refused to believe any of those conditions may have transferred to my specific vehicle despite a $7000 extended warranty. I am Reporting this condition because I am afraid water intrusion onto a lithium ion battery inside the vehicle could result in loss of life as this system is now a standard feature on all ram 1500s as of 2022.
Truck leaks water from rear windshield, water runs down to receiver module for the key FOBs and causes truck not to turn off. Leaks from headliner into safety eq on windshield causing GPS issues, visability as water runs down inside of windshield. RAM will not fix under warranty. truck is well withing 3yr /36K miles
- Vacaville Ca, CA, USA
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The truck had the tailgate recall complete and it keeps popping open on its own. It as damaged the rear tail gate. I had a new flat screen tv fall out also lost a car battery one time it popped open. Took it back to the dealer last week after call ram customer care. Was took that there is no problem with the latch and that it is lined up no fault found. Tonight on the way home when i pulled in to my house the tailgate was open again. No warning light come on when the tail gate pops open this needs to be fixed.
There is some kinda leak or condensation problem inside the cab of the pick up. It causes mold and mildew on around the front passenger seat. I have respiratory problems and it is very difficult for me to breathe when the truck has been stationary for a few days or when I have all the windows rolled up. There are visible spots of mold or mildew on the passenger side carpet and on the back seat.
I was driving and went to back up and found the tailgate down. I had had it in the shop for a recall of the tailgate. Took it back to dealer and was told my tonneau cover was the reason. I disagree as when I shut it it was latched and flush. There is no alarm indicating the tailgate down and the contents potentially falling out. There should be some alarm to indicate the tailgate is open, just like when a car door is open.
Bed separated due to improper weld. Caused gap large enough that a ratchet strap was able to pass through due to air flow and melted to hot exhausts located directly below.
After intense rainstorms, we tried to start our Ram 1500. All key fobs won-??t work but there was battery life in all of them. We could not get into our truck or start it with the key fobs. Only way inside the truck was with the emergency physical key inside key fob, but then the truck alarm kept going off with no way to turn it off. Our safety was put at risk since we couldn-??t operate our truck. After talking to service department through our dealership, they suggested towing the truck to them for diagnostic testing since we couldn-??t even start or place car into neutral. After diagnostic testing, the dealership confirmed our RF module located behind the rear seats was damaged by water damage and showed water was still in the module. The dealership confirmed this was their 6th case like this. Problem is they suspect the rear glass leaks to cause damage to the RF module. However, the antenna and brake light could also be the water leak issue. The dealership will confirm where water is leaking from and attempt to fix. No warning lights or messages were displayed before this problem occurred
Sunroof exploded when driving on highway. Safety was put at risk with glass and being startled when driving. Contacted dealer and also FCA, pending contact back. No prior signs that glass was pending failure. Glass blew outwards from the roof.
I purchased the new vehicle in May 2021. As a single individual, normally I am alone in the vehicle. While on a trip to Florida my niece was sitting in the rear-passenger seat with the window partially open and sustained a very slight cut on her forearm from the window. After inspection, there is a visible deformation of the glass. Back in Chicago I waiting until my first oil change was due and reported the glass defect to the dealer service department. The service manager decided that the glass was not defective but possibly damaged by transport from the factory. They refused to address the issue. I contacted Ram customer service and was told to keep visiting other dealers until I find one willing to address the issue. Auto door window glass is Tempered and if damaged during transport, would have shattered. Also as evident in the attached photos, there is no damage to the outside of the glass where transport damage would have occurred, plus the area where the defect is visible would have been enclosed within the door frame during transport. My concern is the possibility of another individual cutting themselves on the deformed glass. I am even more concerned that the structural integrity of the glass might be compromised by the defect and the glass shattering in a passenger's face without warning.
The contact owns a 2021 Ram 1500. The contact stated that upon taking the vehicle to the car wash, he noticed that the headliner had turned blue. The contact stated that the inside of the rear end of the vehicle was corroded. The vehicle was taken to the dealer who diagnosed that water was leaking through the rear taillight on top of the cab into the headliner and rear end of the vehicle. The dealer installed silicon in the gap between the rear subframe and the rear taillight; however, the failure had been recurring. The manufacturer was notified of the failure but provided no assistance. The vehicle was not repaired. The failure mileage was approximately was 3,000.
While driving on interstate at approx 70 mph...I heard and felt what seemed like an explosion. At first I thought a tire blew out, but within seconds I could hear wind noise coming from my sunroof (the fabric shade was closed). I could then hear what sounded like pieces of glass blowing around on top of the fabric. Once I found a safe place to stop, I was shocked to see that the glass pane of my sunroof was shattered. There was no vehicle within 100 yds in front of me and I didn-??t pass under any bridges, etc. The glass simply exploded. I am thankful that the shade was closed otherwise I would have been showered with glass. The noise was so startling that at first I thought someone had fired a shotgun...it was that loud...loud enough to be a deadly distraction at highway speeds. The dealer claims that they have never heard of this happening, but my research today is contrary to that claim (https://www.consumerreports.org/car-safety/exploding-sunroofs-danger-overhead). The vehicle is at the dealership now. The rep has told me that he has no idea how Chrysler/RAM will handle this situation.
This model is equipped with automatic side steps. The steps deploy when they want and most of the time they do not deploy. They also when deployed and after exiting the vehicle and locking it sometimes will not stow back under the vehicle. They also will remain deployed when you enter the vehicle and will stow when you reach the safety speed of approximately 5mph before stowing. I noticed this problem within a week of purchasing the vehicle and as of this date (4/13/21) have had the vehicle at the dealership (hill kelly Ram, pensacola, fl) six times to repair the problem. I have videoed the problem and they have been able to reproduce the problem. They have replaced door latches, door modules and controllers with no fix found yet. They have scheduled an appointment with the district engineer to try and troubleshoot the problem. I have been told that they have a known problem with the automatic steps. The only temporary fix we have found is if the steps do not deploy to close the door and then immediately open it, then the steps will deploy. This problem is affecting both the driver and passenger side. It doesn't matter if it is the front or rear door that is opened. It will also give a warning of the side steps obstructed on the drivers dash display.
A D V E R T I S E M E N T S
- Battle Ground, WA, USA