Purchased vehicle on 11 April 2020. Had to go back to dealer the following week for two recalls. Now the Service Air Suspension indicator light in the cluster came on and the indicator lights to adjust the suspension do not work. As a result I took vehicle to dealer for repair. After sitting in the customer waiting room for 2 1/2 hours; the service manager came out to tell me that they are still diagnosing the problem and have no idea why the suspension went out.
As a result, I had to leave the vehicle at the dealer, while they try to figure out how to repair the issue. I do not fault the service manager and his crew. Taking the vehicle back weekly to the dealer was not in my plans. Now, I am without my new vehicle for - well, I don't know how long. I will update when I receive any information from the dealer and their service department.
Update from Apr 30, 2020: Repaired, Info from work request:
104: DIAGNOSIS
C/S: AIR SUSPENSION FAULT AND INDICATOR LIGHTS NOT WORKING C/S: CUSTOMER STATES THAT THE LIGHTS ON THE TOGGLE SWITCH IS IN THE CENTER CONSOLE ARE NOT WORKING.
Caused by
CHECKED SWITCH BANK ON THE INTERIOR PANEL SCANNED FOR DTC CODES SYSTEM HAS IMPLAUSIBLE DATA DTC CODE U0422-00 FROM BCM R/R CENTER CONTROL BEZEL AND SWITCH ASSEMBLY FROM ANOTHER INVENTORY TRUCK ON THE LOT TO CHECK POWER AND GROUNDS OF THE SWITCH BANK DIAGNOSED THAT THE TERMINAL TO THE SWITCH BANK PUSHED OUT OF THE CONNECTOR.
Corrected by
PERFORMED WIRE REPAIR AND SWAPPED OUT UNIT FOR ANOTHER NEW TRUCK VERIFIED CORRECTION AND PROPER OPERATION AT THIS TIME.
A D V E R T I S E M E N T S
Purchased vehicle on 11 April 2020. Had to go back to dealer the following week for two recalls. Now the Service Air Suspension indicator light in the cluster came on and the indicator lights to adjust the suspension do not work. As a result I took vehicle to dealer for repair. After sitting in the customer waiting room for 2 1/2 hours; the service manager came out to tell me that they are still diagnosing the problem and have no idea why the suspension went out.
As a result, I had to leave the vehicle at the dealer, while they try to figure out how to repair the issue. I do not fault the service manager and his crew. Taking the vehicle back weekly to the dealer was not in my plans. Now, I am without my new vehicle for - well, I don't know how long. I will update when I receive any information from the dealer and their service department.
Update from Apr 30, 2020: Repaired, Info from work request: 104: DIAGNOSIS C/S: AIR SUSPENSION FAULT AND INDICATOR LIGHTS NOT WORKING C/S: CUSTOMER STATES THAT THE LIGHTS ON THE TOGGLE SWITCH IS IN THE CENTER CONSOLE ARE NOT WORKING. Caused by CHECKED SWITCH BANK ON THE INTERIOR PANEL SCANNED FOR DTC CODES SYSTEM HAS IMPLAUSIBLE DATA DTC CODE U0422-00 FROM BCM R/R CENTER CONTROL BEZEL AND SWITCH ASSEMBLY FROM ANOTHER INVENTORY TRUCK ON THE LOT TO CHECK POWER AND GROUNDS OF THE SWITCH BANK DIAGNOSED THAT THE TERMINAL TO THE SWITCH BANK PUSHED OUT OF THE CONNECTOR. Corrected by PERFORMED WIRE REPAIR AND SWAPPED OUT UNIT FOR ANOTHER NEW TRUCK VERIFIED CORRECTION AND PROPER OPERATION AT THIS TIME.
- Roger L., Chester, VA, US