This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The tailgate gets stuck closed leaving me unable to open it until I take it to the dealership and they pry it open with a tool from the shop. The tailgate also randomly pops open while driving and carrying items in the bed of the truck. Luckily nothing has fallen out since I also strap it in.
Hot smell in cabin when using 4X4 mode navigation system is not accurate, shows me on roads I'm not. Speed sign recognition either does not work or is very inaccurate. Traffic jam updates never happen. Lane keeping system displays message to place hands on wheel. Then turn off. My hands are on the wheel, it still deactivates itself. Vehicle has sort 8 weeks in dealership, they can fix
I have owned my 2020 Ram 1500 crew cab 4X4 for 8 months. The plastic frame that surrounds the rear window glass has cracked and caused the window to leak. This occurs both when the truck is in motion or is parked. This is a common problem that needs to be investigated because water can seep into the rear airbags causing the airbags to malfunction. Also with a crack in the rear glass frame the glass may explode causing harm to the back seat passengers.
Sunroof exploded! driving on freeway we heard loud blast and than the glass was gone! no other cars around. No overpass for miles. Glass blew up and gone like valcano. We had to drive 30 min in the rain home. Dealer currently says no warranty?
The issue occurs both stationary and in motion. The 12" infotainment system does not play any sound or allow the volume to be adjusted. The siriusxm feature shows a perpetual loading screen but never actually loads the app or play music. The issue is extremely distracting and tempts drivers to try and fiddle with it while driving which can lead to distracted driving. The issue also prevents bluetooth hands-free calling from being used tempting drivers to text or perform a non-hands free call while driving.
Windshield cracked. 12' crack due to stone from highway.. Ram dealers cannot calibrate sensors on windshield because Ram has made software and hardware too expensive for purchase. Ramfiat still has not released 2020 softwre update to 3rd party vendors. I called Ram support and they advised no assistance can be offered 'at this time'. I have a new truck I can't safely drive.
I drove the vehicle and the tailgate was not properly latched. The vehicle is equipped with a tailgate ajar warning light, but it is disabled by the manufacturer. The tailgate popped open while driving and items fell from my truck bed onto the road creating a significant safety hazard for other drivers. Because there warning light is purposely disabled, I was unaware of the hazard until I stopped the truck at my destination. When contacting the manufacturer, I was told they would not fix the warning light. This feature is listed on my equipment list for the vehicle when purchased but purposely disabled by Ram. It creates a significant hazard for drivers because unknowing to the driver of the truck, the tailgate can pop open allowing items to fall on the road. Whats worse, is that the manufacturer explained to me that they disabled the warning because they also have an issue where the warning light would come on because the tailgate shows as unlatched, even though it is latched correctly. I find it disturbing that the manufacturer would disable a safety feature for convenience.
On Sunday, July 19, 2020, parked and turned on the ac. Start smelling something burning and white smoke started to come out of front and cab vents. Immediately turned off and let truck sit for 30 minutes and drove about ten miles and the white smoke and smell returned. Pulled over on the freeway to check under the hood for smoke. No smoke was coming from the engine compartment. So, we called dealership to see if this was normal for an ecodiesel truck. The smell and smoke gave passengers inside the vehicle headaches. We were made aware that this wasn't normal and needed to bring the truck in. The smoked continued to travel throughout the truck vents even after it was parked at the resident. July 20,2020 contacted roadside services and had the truck towed to the dealership. The dealership diagnostic was the heater core caused these problems. Passengers experienced headache from the smoke and burning smell. This is a safety hazard especially for someone that is unable to smell, especially if all the windows are up. The truck has less than 3,500 miles. This was a brand new 2020 vehicle and is still at the dealership being repaired.
While stopped at light when I began to accelerate making a left turn the transmission wouldn't shift out of first gear. This is dangerous should you need to quickly move car out of way. Car went up to 5000 RPM before I release the gas and proceeded to side of road. Dealer couldn't duplicate, I asked them to flash the computer and they refused, saying any updates would be over the air. Which is not true. Truck is supposed to be equipped with tailgate ajar warning light, it is in manual and on my build sheet. Dealer tells me that its not. So there not putting in the correct equipment. This is dangerous since I had 2017 Ram that tailgate opened while driving before recall!!
This defect has the real probability of causing damage to both my vehicle and another vehicle. Taking my new truck through a car wash, I put the vehicle in neutral at the start of the wash. The car wash has rollers that drive the rear driver's side wheel through the car wash. At the end, my vehicle dashboard indicates that I need to depress the brake pedal and push the start/stop button on the dash. After doing this, the dashboard then tells me that I need to depress the brake pedal and put the vehicle into drive. Each time I depress the brake pedal, the driver's rear tire jumps over the roller pushing the vehicle and the distance between my vehicle and the vehicle behind me closes. My Ram has the large monitor screen, and has the ability to install apps. What is needed is a "car wash app" that disables the requirement to depress the brake for these two procedures as long as the vehicle was 1) rolling in neutral; 2) has not traveled more than X feet (300); and 3) has not traveled faster than 4 miles per hour.
A D V E R T I S E M E N T S
- Austin, TX, USA