This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
While driving at highway speed (~65-70 mph), the engine shut off unexpectedly (without any warning/bucking). There were no errors displayed on the dashboard. Center screen stated to place vehicle in park before starting. The multimedia console, AC, all other electronic systems in the cab were operating as normal. The truck did not start back up for some time (10-15 mins). The dealer states that there were no codes present in the vehicle's onboard diagnostic system (OBD) that indicate any issues or that the vehicle stalled. This has happened 3 times in less than a month. The truck has about 76,000 miles. It is a 2020 Ram 1500 with 5.7L V8 HEMI MDS VVT eTorque Engine.
Both exhaust manifolds are cracked. There is a bulletin on some 5.7 Hemi but not mine. Both have to be replaced. The vehicle is at Central Florida Chrysler Dodge Jeep in Orlando. The engine was making a ticking noise. Not sure where it was coming from.
Manifold leaking which could affect the components around possibly causing the engine to completely shut down. Is the the dodge dealership now. Apparently there are no recalls at this time. We do have an extended warranty on the vehicle thank goodness. All maintenance is up to date on this vehicle. The vehicle is at the dealership now and parts will not be in until October 24. It is not driveable at this time.
Driver and passenger manifolds Have cracked now 3 times on the passenger side and 1 time in the drivers side. Inhale had the last passenger side replaced under warranty and now they will not honor the warranty on the replaced manifold.
- Palatine, IL, USA
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?The contact owns a 2020 Ram 1500 The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System Gasoline, Engine) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2020 Ram 1500. The contact stated while driving at various speeds, the vehicle suddenly stalled. The contact stated that the failure had gotten worse, and the vehicle was almost rear-ended on the highway. The vehicle was taken to a local dealer however, the failure could not be duplicated. The contact related the failure to an unknown recall; however, the vehicle was not included in the recall. The vehicle was not repaired. The manufacturer was made aware of the failure; however, no assistance was provided. The failure mileage was approximately 97,000.
While stopping at a stoplight truck turned off shifted to park and applied parking brake. This has happened on two separate occasions. The second time was while in a drive-through. It was also tried to shift into park when taking corners at low speed where I had almost come to a stop before proceeding.
The contact owns a 2020 Ram 1500. The contact stated while driving 40 MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The vehicle was towed to the residence. The contact called the local dealer, who informed the contact that a diagnostic test was needed. The vehicle was not diagnosed or repaired. The contact stated that an independent mechanic arrived at the residence, and the contact was informed that the failure was due to the rod bearing. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was approximately 100,000.
Upon purchase brand new in 2020 with in a week a cylinder had to be replaced. Since then this truck has been in the shop for almost a year in total over the past 2.5 years. The recalled high pressure fuel pump went out at around 60k miles, this incident almost resulted in a major accident in the middle of the night as the power loss to the engine and brakes left me free rolling down the road into a stop light 4 way. When sent for repairs they had to replace the pump 6-7 times before they could give it back to me as well as the entire fuel system. The check engine light came on as I drive off and they had to replace the pump and other parts for the 8th time and kept it for another month. A couple months later the alternator went out and battery shorted on the freeway. And after that repair a few months later the alternator flooded with oil on the freeway in the middle of nowhere and the trucks dash lit up with electrical failure and check engine lights. This time the truck was repaired in 3 weeks and after 100 miles the engine blew completely on the freeway, I never made it home with the truck. They-??ve had the truck at the dealership for 2 months the now and are quoting for a complete engine replacement at 72k miles on the eco diesel engine. This truck is a faulty piece of machinery and should not have ever been on the road. They can-??t run the teuck for any testing as the engine will run away at max rpm when started.
Component Failure: Around 45,000 miles, my vehicle equipped with the 5.7L HEMI E-torque V8 had both exhaust manifolds cracked with large exhaust leaks pre-catalytic convertor Safety Risk: My vehicle equipped with the 5.7L HEMI E-torque V8 was idling in a parking lot for around 1 hour while I waited inside the vehicle. Cold ambient temperature with windows up and heater on. I noted having a slight headache and started smelling what seemed to be pre-catalytic convertor exhaust fumes (rich fuel smell). I stepped out of the vehicle and smelled the exhaust at the rear of the vehicle, which did not match. I attributed the smell to a nearby vehicle. One week later, the same event occurred with no other vehicles parked around me. The exhaust leak was large enough to pull exhaust fumes into the cabin through the HVAC system. High risk of carbon monoxide poisoning if the vehicle was to sit long enough, risking both myself and my child's safety while we sat in the vehicle. Problem Reproduced: Yes, brought the vehicle CJDR dealer who diagnosed the vehicle with "both exhaust manifolds cracked" and replaced both exhaust manifolds under warranty. Has component been inspected: Unknown. Parts were removed from vehicle as covered under warranty at dealer and replaced with new parts. Any Warnings: No warning lights on dashboard or DTCs for catalytic convertor performance, lean/rich banks, or other exhaust/emissions related. Exhaust seemed slightly louder on cold start. Smelling of unburnt/pre-cat exhaust fumes that prompted dealer visit.
The contact owns a 2020 Ram 1500. The contact stated while driving 40-45 MPH and depressing the accelerator pedal, the vehicle failed to respond, jerked and stalled. The contact was able to pull to the side of the road. The contact stated that the vehicle was able to restart, but sputtered. The contact stated that he turned off and restarted the vehicle, and continued driving; however, the vehicle failed to exceed 40 MPH. The vehicle was taken to the dealer, where it was determined that the turbocharger had failed. The dealer informed the contact that the vehicle was repaired; however, the failure recurred while driving. The vehicle was taken back to the dealer, where the turbocharger and the harness were replaced. Additionally, the contact stated while driving and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light and other unknown warning lights were illuminated. The vehicle was taken to the dealer, where it was diagnosed that the Occupant Classification System (OCS) sensor and the electronic throttle body had failed. An unknown repair was performed; however, the failure persisted. The vehicle was taken back to the dealer, where the OCS sensor and the electronic throttle body were replaced. Additionally, there was water leaking inside the vehicle through the third brake light, and the dealer repaired the third brake light. The contact stated that the check engine warning light later illuminated. The vehicle was taken back to the dealer, where it was determined that the Ram air dam system had failed. The dealer cleared the codes; however, the failure persisted. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened; however, no further assistance was provided. The failure mileage was approximately 34,115.
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the vehicle was hesitating while accelerating. The dealer was contacted. The manufacturer was made aware of the issue. The failure mileage was 20,000. Parts distribution disconnect.
The contact owned a 2020 Ram 1500. The contact stated while driving at approximately 45 MPH, the windshield wiper was operating erratically, the lights began flashing, the emergency lights would not work, and the lock was inoperable. The contact observed smoke coming from the vents and underneath the dashboard. The vehicle was maneuvered to the side of the road where the contact observed sparks and flames coming from the dashboard that were approximately 5 feet in height. The Fire Department extinguished the fire. The vehicle was destroyed as a result of the fire. A fire report was filed. The contact was not sure if a Police report was filed. The vehicle was towed to a storage lot. The insurance company was pending a tow. The manufacturer was notified of the failure and a complaint was filed. The failure mileage was unknown. The contact stated the fire started in the dash area and believes it to be an apparent faulty electrical system.
The contact owns a 2020 Ram 1500. The contact stated several unknown warning lights illuminated on the instrument panel and the vehicle lost motive power and stalled while driving at various speeds. The vehicle was taken to the local dealer where it was diagnosed; however, the failure could not be duplicated. The battery was replaced. The contact stated that the vehicle had been taken to a local dealer on several occasions, but the failure reoccurred. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 49,000.
The contact owns a 2020 Ram 1500. The contact stated while driving 35 MPH, the low oil pressure warning light was illuminated. The contact pulled to the side of the road. The vehicle was towed to the dealer, where it was diagnosed that the oil filter was cracked, causing oil to leak inside the engine compartment. The dealer wiped off the oil, and the oil filter was replaced. The vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 31,124.
The contact owns a 2020 Ram 1500. The contact stated while starting the vehicle, the vehicle made an abnormal clunking sound. There was no warning light illuminated. The vehicle was taken to the dealer, but the cause of the failure could not be determined. The contact stated that the failure recurred increasingly. The vehicle was taken to an independent mechanic, where it was diagnosed that the intake manifold was fractured. The vehicle not repaired. The contact related the failure to an unknown Chrysler Campaign Number. The manufacturer was notified of the failure, but no assistance was provided. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was unknown. The VIN was not available.
The contact owns a 2020 Ram 1500. The contact received notification of NHTSA Campaign Number: 22V767000 (Fuel System, Gasoline, Engine) however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
I have a 2020 Dodge Ram that has 75,000 miles on it. It has already broke down requiring a new transmission ( Jan of 2023 at 61,349 miles) and on [XXX] at 83,000 miles I, again, broke down and found it to be a valve spring. I have inquired as to the frequency of these occurrences in other Rams and a was told neither one of these occurrences should have happened. I jumped the hoops of the warranty and have put out almost $1,000 for the warranty company to "inspect" the engine, valve spring & tranny items that I should not have had to deal with in the first place. At first, the warranty company was willing to discuss possible retribution of some sort given the rarity of the break downs that occurred. I had a caseworker and now I cannot get anyone on the phone to even discuss this with any longer. Always being told "In a meeting", "Not available". With my last call being today and told SOMEONE was going to call. I have received emails noting "it is being investigated" and also told someone would reach out. NOW I have developed anxiety over this truck as, I travel. I'm terrified that I will be stuck in the middle of no where in the middle of the night. Both occurrences happened at night while alone! I am a [XXX]! Perhaps that's why ? I have been without a vehicle since that time and even the auto repair place had a very hard time in getting warranty company to pay. Truck is home now but now Im afraid to drive it anywhere. This was my dream truck and Im heartbroken at the total disrespect that has occurred for my safety and for anyone else who has had to go through this - I do have invoices but it wouldn't let me download them. I can send them via email. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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- Jarrell, TX, USA