This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
power steering unavailable pops up on dash while driving. truck steering locks up was able to pull truck off the main highway on the shoulder call a tow truck
Driving going to freeway going speed limit 55mph then my truck started beeping and warning light came up on dashboard Power steering unavailable. I was able to slow down and part the truck. Disconnect the battery for 30 mins to reset system code still there. Had my truck towed home
My steers assist failed so I had it replaced by dealership 6/14/24, Now here it is 8/16/24 truck has to go back to dealership to have it replaced again.
The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the power steering. The contact stated the steering wheel became difficult to turn and the contact also noticed a whistling sound coming from the steering wheel. There was no warning light illuminated. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40,000.
On Friday August 2nd. 2024 approximately 11am I was driving my 2019 ram 1500 laramie. At about 28 mph my truck lost power steering. Message in my dashboard says Power steering unavailable. The steering was very hard, harder when the engine is not running. I pulled over and waited 10mns and restarted the truck and everything went well. And I drove off it happened again within 10mns or 5mi. Same thing pulled over waited 5mns and restarted the truck and the message is gone and truck drove like normal. It happened 3 times within 15mi of driving. Take it to the dealership and they confirm my steering wheel rack electric module has failed and quoted my $3500 for repair.
- Benson , NC, USA
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Was driving 40mph when my power steering failed, came up with a warning message: -??Power Steering Unavailable Service Required, -?? then the engine shut off WHILE STILL DRIVING. I had two of my kids with me in the truck. Fortunately I was able to coast through a green light and muscle the powerless truck into a parking lot. Waited for about 15 min and the truck started back up with no check engine lights. The risk of crash or injury is huge - I-??m extremely thankful this didn-??t happen on a highway or while towing my travel trailer. My truck is useless until the dealer takes a look. My fear is that the dealer won-??t be able to replicate the fault when I have the truck towed in. This is the second of two times this has happened in 2 days. The first was in the driveway with the exact same symptoms.
The contact owns a 2019 Ram 1500. The contact stated while driving at slow speeds in the driveway, the vehicle inadvertently lost motive power but continued running. The contact became aware that the vehicle was unable to shift into gear, prompting the contact to turn off the vehicle. Several unknown warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the rack and pinion that had created an electrical short. The vehicle was repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 19V812000 (Steering), but the VIN was not included. The failure mileage was 125,000.
Cruising at highway speeds while turning left the steering wheel sticks and does not go back to center. The driver has to turn it right an inch or two before releasing and goes back towards center.
The contact owns a 2019 Ram 1500. The contact stated while driving at an undisclosed speed, the contact became aware of a failure with the power steering. There was no warning light illuminated. The contact stated that the steering wheel seized and would not function properly while attempting to make a turn. The vehicle was taken to the dealer but was not diagnosed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 33,000.
Driving the vehicle and out of no where the power steer failed and the steering wheel locked up. Had 3 young children in the car with me and was blocking traffic due to being unable to drive the vehicle. The dealer inspected the vehicle and said it would need a new power steering rack and that he has never heard of this problem before when it-??s all over the internet. The part is not available and it will be a minimum of 30 days with no estimated date. Vehicle has only 62,500 miles and has never been involved in any crash. This issue put my children at risk with no indication it would happen.
I was about to make a left turn and the power steering stopped working in mid turn. Luckily there were no cars in the path of travel or behind me because it was so sudden. And I didn-??t have full control of my truck.
Driving my [XXX] old son to daycare [XXX] and my power steering quit working. this is very dangerous and I fear for our lives. I have read online that many other people have had this problem and there should be a RECALL!!!! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
The contact owns a 2019 Ram 1500. The contact stated that while attempting to make a turn, the steering wheel seized. The contact attempted to turn the steering wheel, but the steering wheel failed to move. The contact veered over to the shoulder where the vehicle remained. The contact called the dealer who confirmed there were no opened recalls associated with the VIN. The manufacturer was not made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 25,000.
The steering rack overheated causing the vehicle to lock up while being driven. Looked issue up online and see this has been an issue and recall for other Ram pickups but Dodge Ram says my truck not covered under recall. I do not drive aggressive nor has this vehicle been used to haul anything heavy. It has 81000 miles on it. Dodge dealership says the electric power steering module has a fault and needs to be replaced but says the module can't be replaced without replacing full rack and pinion steering as well as module for $3000.
2019 RAM classic with significant wobble /vibration during highway driving between 40 and 80 at cruising speed. Will do similar shaking during acceleration, but not consistently. We have replaced the rims, all 4 tires (the two rear wheels have been replaced twice), the vehicle has been balanced twice, once high speed and once with all 4 wheels. the tires have been balanced as well. The vehicle has gone to several different repair shops trying to troubleshoot the problem. Documents are available upon request.
In 2023 i replaced the electric power steering box after it seized up while I was driving. I have seen several recalls on this issue for every other year but 2019. The exact same issue exists in my truck. I spent $3500 to replace what should be a recall based on every other recall for this electric power steering that has occurred. The wheel locked in place and prevented me from even moving it from where it was. I was stranded in the middle of Tennessee on a road trip, while living in Arizona. This should absolutely be looked into. Truck was taken to Bristol, TN Dodge dealer. Friendship Chrysler Jeep Dodge.
While driving at low speed in city street, the Sterring wheel became very hard, and error display showed failure, stoped at red ligth and turned truck of on, problema got worse, was not able to drive, with many errors called dealership as I was 2 blocks away, came and helped take truck to dealership and after eview they stated that the issue was battery and all programing lost. 2 months after problem happen again this time only the steering became hard, problem was on off for a pair of days, taken to deaershipl and they advised that the issue was the Pinon and rack assembly(gear) but stated that warranty was out, I find this irresponsible as there was a recall for same year but limited to 200 cars, recall 19V 812, the problem I have is the same, this is a risk since you lose direction control.with out any warning, Dodge should be responsible for this and actually assure that they have fixed the issue with this component, I do not feel secure and repair has a very high cost about 4k dolars
The steering keeps going in and out at low speeds. Then today it completely stopped working. Iwas at gas station and went to drive home and had no steering. I know that 2019 has a recall on steering. But mine is not on list. But it should have been. Thank you [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6)
A D V E R T I S E M E N T S
- Lancaster, CA, USA