Not sure if these are both related. I went to get in car and was locked out, so it was towed to dealership where they replaced the BCN. When I went to pick up, the vehicle was dead, and I had to have it towed back into the garage at the dealership where they replaced the battery at almost $1,000. Still did not fix the issue and they said it could be the instrument cluster.
The problem started on a trip when we smelled smoke, the instrument cluster kept going in and out until it finally quit which did not allow me to see any vital information, and the RAM emblem continues to blink gray and black which causes me to take my eyes off the road. This is a safety hazard, I can't read anything and do not know the gas remaining, the mileage on the truck, and a lot of other data. I have been told not only did I waste the money fixing something that was not wrong, but that now there is a tech service bulletin on this issue and no one has reached out to the RAM owners because only one person has reported it. I would not have known to report the issue had I not read on the internet. This is a concerning issue, the smoke smell scared me and I had to park my truck, it continued spontaneously throughout the trip until it finally stopped. I didn't realize how much information you can lose with an instrument panel. How many miles to get the oil changed, etc.
A D V E R T I S E M E N T S
Not sure if these are both related. I went to get in car and was locked out, so it was towed to dealership where they replaced the BCN. When I went to pick up, the vehicle was dead, and I had to have it towed back into the garage at the dealership where they replaced the battery at almost $1,000. Still did not fix the issue and they said it could be the instrument cluster.
The problem started on a trip when we smelled smoke, the instrument cluster kept going in and out until it finally quit which did not allow me to see any vital information, and the RAM emblem continues to blink gray and black which causes me to take my eyes off the road. This is a safety hazard, I can't read anything and do not know the gas remaining, the mileage on the truck, and a lot of other data. I have been told not only did I waste the money fixing something that was not wrong, but that now there is a tech service bulletin on this issue and no one has reached out to the RAM owners because only one person has reported it. I would not have known to report the issue had I not read on the internet. This is a concerning issue, the smoke smell scared me and I had to park my truck, it continued spontaneously throughout the trip until it finally stopped. I didn't realize how much information you can lose with an instrument panel. How many miles to get the oil changed, etc.
- Melody C., Cocoa, US