This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The 8.4" infotainment screen freezes up at random times. This is an ongoing recurring issue. This is not only a comfort/convenience/entertainment annoyance. This also disables safety equipment, for example the back-up camera and the windshield defrosting via the climate control system. While I have reached out to the manufacturer for guidance, I have not taken it in for service. There are no warning lamps or indicators of malfunction. This has not resulted in any accidents yet, although I can plainly see the potential.
What component or system failed or malfunctioned, and is it available for inspection upon request" - Windshield Wiper intermittent failure. May or may not be reproduced. How was your safety or the safety of others put at risk? - Failed during a rain storm making it impossible to see on the highway. Needed to pull over putting passengers at risk of rear end accident. Has the problem been reproduced or confirmed by a dealer or independent service center? - The problem is intermittent and has not been able to be reproduced at a dealer. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? - No Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear" - No warnings were given. The problem first appeared year one of having the vehicle. Went away until year three, went away until year 5.
Uncommon vehicle vibrations felt while idling. While driving, vehicle shakes at all speeds and becomes more pronounced the faster the velocity. After having routine maintenance performed at chapman las vegas vehicle was returned to me. When I took possession and started the vehicle at chapman las vegas it misfired (uncontrollably shaking) and the check engine light turned on. Dealer ended up keeping vehicle another day to inspect misfire/check engine light issue. According to chapman las vegas they could not identify the reason for the misfire/check engine light and had me pick up the vehicle the next day. Ever since that incident the vehicle has become unstable and constantly shakes. I was advise by chapman las vegas to "continue driving the vehicle until engine light comes on" as they can't figure out the problem for the continued shaking. This has been going on for a few weeks now. I do not feel safe continuing to drive a defective vehicle. I'm now starting to feel and hear rattling sounds while making turns. Not sure if its at all connected but again the vehicle does not feel safe. Spoke with service department agent today and will be dropping the vehicle off again. On top of the shaking now the rear view camera is not working properly. Ive taken videos of the rearview camera issues. Unfortunately I can't video the vibrating vehicle. On 9/14/2020 at approximately 9:30 am an employee of chapman las vegas (mechanic mark) did a drive along with me so that he could asses the shaking of the vehicle. He confirmed that in fact it was shaking. He advised that he thought it might be an issue with the tires. I immediately (1 hour later) went and had the tire tread checked, tires rotated and balanced. The shaking still continues!
Sunroof has excessive leaking. It seems to be draining however under pressure of car wash droplets make it into cabin of truck. Rear passanger and driver side are where water flow is coming from and it seems like seal isn't tight. Vehicle has been tested in car wash it's currently winter and we don't have the ability to test what would happen during rain. Also happened on a flat surface stationary
The contact owns a 2017 Ram 1500. When the contact attempted to roll down the driver side window, it derailed and came off track. The contact stated that the failure only occurred during icy weather. The vehicle was taken to dave dennis Chrysler Jeep Dodge Ram (4232 colonel glenn hwy, dayton, oh 45431) where they replaced the clips on the window on four different occasions. The manufacturer was contacted. The vehicle was not repaired. The failure mileage was 12,000.
We bought a 2017 Ram 1500 on April 29, 2017. On Dec 20, 2017, we took our truck to carman Dodge and was told that we needed a whole new wiper unit (wiper assembly unit). This was not covered under our warranty. We had the truck for less than 8 months. Please explain to me how this piece of steel would break and not be covered under my warranty. I was told the part was "broken" and it's not a defect. After spending an hour on the phone with Chrysler, they still refuse to cover this. I had to pay $390 for this new part/installation. It's beyond me how this is not considered a defect and why this would not be covered under my warranty.
A D V E R T I S E M E N T S
- Ladson, SC, USA