Truck had air suspension failure august of 2015. Took to dealer, they ran tests for 2 weeks and determined the control module was bad and refilled the nitrogen system. Truck went 3 months and started having same issues. Took back to dealer, this time compressor was replaced and system recalibrated.
Got it back and noticed truck leans to the right when looking at it from the rear. Took it straight back to dealer, they kept it another week and now it leans to the left. Sent FCA a final attempt to repair letter, and after 2 months of back and forth, it's back at the dealer. They've had it over a week now and the engineers are having them look at the control arms to make sure they are on correctly, what a joke. The truck sat perfectly level before the dealer worked on it, so the problem has to do with the air bags/shocks.
This has become very frustrating to deal with on a top of the line $53000 truck. The lady at customer care has been great to work with, but the service department has been an absolute nightmare. We've been without the truck now for well over a month now without a loaner or rental (which was refused to us on several occasions). I've been a Mopar guy my whole life, but I think this will be the last one I ever own.
I bought a brand new 2014 Ram 1500 Ecodiesel. After glancing at the tailgate in my driveway it looked like the truck was leaning. I thought that it was just my driveway. Then I parked on a level surface and measured it. It sure was leaning to the left 1 inch in the front and rear. I took it to the dealer and they replaced the rear shocks. That didn't solve it. Took it back and Chrysler said that it's up to spec.
How could a $47,000 brand new vehicle be in spec if it leans to one side? I would expect this from an old truck with a bent frame but not a brand new vehicle.
This is unacceptable as I have an infant that I need to transport. Chrysler refuses to give me a new truck or repair this one.
At this point I will not ever purchase another Ram and I will not recommend anyone does because they do not stand by their products.
- frusram,
Elmore, OH, US
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A D V E R T I S E M E N T S
Truck had air suspension failure august of 2015. Took to dealer, they ran tests for 2 weeks and determined the control module was bad and refilled the nitrogen system. Truck went 3 months and started having same issues. Took back to dealer, this time compressor was replaced and system recalibrated.
Got it back and noticed truck leans to the right when looking at it from the rear. Took it straight back to dealer, they kept it another week and now it leans to the left. Sent FCA a final attempt to repair letter, and after 2 months of back and forth, it's back at the dealer. They've had it over a week now and the engineers are having them look at the control arms to make sure they are on correctly, what a joke. The truck sat perfectly level before the dealer worked on it, so the problem has to do with the air bags/shocks.
This has become very frustrating to deal with on a top of the line $53000 truck. The lady at customer care has been great to work with, but the service department has been an absolute nightmare. We've been without the truck now for well over a month now without a loaner or rental (which was refused to us on several occasions). I've been a Mopar guy my whole life, but I think this will be the last one I ever own.
- Dallas C., Canyon, TX, US