This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ram 1500. While the vehicle was being driven or parked, the air ride suspension deflated when the temperature was below freezing. The service air suspension warning indicator illuminated. The vehicle was taken to lee Chrysler Jeep Dodge Ram (765 center St, auburn, me 04210, (207) 783-2291) where it was diagnosed that the nitrogen was low. The vehicle was repaired, but the failure recurred. The manufacturer was contacted and referred the contact to NHTSA. The failure mileage was 60,000.
Suspension system (air bags) go out. The system completely shuts down and truck will hit the road (even flat new road) really hard with any bump. Usually it starts with one side the driver back side and eventually both air bags go out. Is very dangerous because if a little bump can manage to move my steering, a big pot hole can make my whole truck changes lanes. The system detects the malfunction after 3 uses and says "suspension overheated" suspension cooling". this happen every day for the last 2 months. The more use in the day, the more pull, the more weight, it goes out. I can't use the truck for what is for and now is only a carpool truck. Dodge Ram longhorn 2014
Air suspension system failed. The issue happens at random and can be stationary or traveling at highway speeds. All air is emptied from the system causing the vehicle to bounce around uncontrollably at highway speeds. The frame of the truck will be resting on the axle directly. I took the truck to the Ram dealer for repair and after several attempts, changing out serval components they can not figure out why the truck is loosing air. The dealer now tells me that without a code in the system they can not repair it even though I show them pictures with date and time that the system is malfunctioning and the frame is sitting directly on the axle.
Getting warning to immediately service air supension system, while driving on a highway. Checked obd-II reader and zero codes come up. Read Ram forums with several complainst, all stating issue when temperatures were near freezing. Mine started to show messages after outside temperature dropped to and below freezing.
I've been having problems with the air ride suspension on my 2014 Dodge Ram longhorn and I fear this problem could result into a major issue for myself and my children. I've looked online and there several people who have the same problem. Please help! I don't want this issue to have any catastrophic problems for myself and my kids that I take take to and from school. Also this vehicle has to get me to and from work. Please respond and help. The first time of the malfunction myself and kids where in motion headed to school and the rear suspension completely went out. The truck was bouncing very hard and we could feel every bump in the road. The second time I was on the highway driving to work and it did the same thing. I pulled over and called tow truck and my husband had to pick me up and drive me to work. The third time I was headed to take my kids to school and the truck was low on the ground so I started it to see if it would rise up but nothing happened and it was still driving really bad making every bump feel like I would loose control of the vehicle. I feel this is very unsafe and I need help.
- Freeport, TX, USA
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We own a 2014 Ram 1500 laramie. It is 3.22.19, since Jan 4th 2019 we have had 4 new compressors installed and we just got our truck back after 1 month of not having it and it failed again for the 5th time after driving it 15 miles. We are completely disappointed in the design of the air ride suspension in this truck. We are now at a loss because we have not had our truck for 3 months and still making payments on it and cannot drive it. This is unacceptable for a dealership to sell a 28,000 truck that you can't use or drive.
The incident happened while I was driving home on I40 in amarillo Texas. I was doing 75 mph and my truck lowered all the way to the entry exit setting on the air ride suspension. I had literally no suspension. As I was trying to slow down and trying to pull over I hit a bump in the road. My truck literally bounced like a low rider and my head hit the ceiling. I lost control when the front wheels hit the ground and almost crashed into the car next to me. I was finally able to come to a complete stop and my service air suspension immediately light came on. Now my air ride suspension will not raise up and cannot drive my car because it bounces uncontrollably. I was researching this problem and reading on Dodge Ram forums that this is very common for these trucks. This is very dangerous and a serious matter. It could have easily cost me or somebody else our life! this was very scary! Dodge needs to do something about this to make this right!
Air ride suspension froze up when temps went below zero. Air ride drops to bump stops while driving causing hazardous driving conditions, which has happened to us while hundreds of miles from home. With no suspension hitting any type of bumps causes the vehicle to bounce any direction and very difficult to control, and is hard on the back. It will rise and act properly then just drop to bump stops in a short time with no warning. The problem has happened while on the highway, and city streets in motion. The component in question is the is the enclosed nitrogen air ride suspension controlling the compressor and air bags.
The air ride suspension in all of these trucks are failing in Canadian cold climates. My truck is consistently riding on the bump stops when it's cold out causing a very rough ride that is not good for the vehicle or the passengers. Let alone the control of the vehicle is diminished with zero suspension. When it gets cold (-15 or so) I walk outside to see my trucks front end all the way lowered with the rear still at normal height. Warming up truck doesn't help. The ride height buttons just flash and warning signs sometimes display on the dash. Many people (including me) then get blown fuses or the compressor fails and then there is no fix but to go to dealer. Dodge replaced my air ride components but it did not resolve the issue. I fear for the coming year when my vehicle is out of warranty and driving with my kids and I am driving around with no suspension. There is enough people that have these same issues as I've described to warrant a recall. There are class action law suits in the usa over this issue. There is a facebook group describing these failures further. Group is called fca Ram pickup air suspension failures. It is unfathomable that I am supposed to be driving around in a vehicle with my kids in a truck that I've paid many thousands of dollars for that doesn't have suspension and no help from Dodge. This should be a big issue. Someone is going to have a bad accident because of this.
Air suspension will freeze up in negative temperatures. When this happens while driving truck over bumps, causes vehicle to lose stability/traction on the road, especially on icy roads - causing high risk for an accident.
Fuel leak at inside bend of metal fuel line. Factory defect. Fuel leak at several injectors whee it meets manifold. Glow plug module and glow plugs constantly failing. Water pump leak and replaced. Air suspension inoperable. Vehicle well maintained and only 32,000 miles
This truck has the optional air suspension, which will not function in cold weather. The compressor and lines get polluted with moisture which freezes, causing the pump to not work and control valves to stick. The result is the truck has no suspension whatsoever. Warming the truck up in the shop restores functionality temporarily. The dealership and fca itself will only replace components, which does not remedy the problem. I have started a facebook action group that has numerous other owners with the exact same problem. Fca will not recall or claim responsibility for their defective product.
My truck has the "4-corner air suspension" which was standard on my model. It repeatedly fails when the temperature gets below freezing. It will typically drop the front end very low and sometimes even the rear end. This happens while parked or driving. It is terrifying to drive when this happens - bumps nearly throw you off the road and steering is unpredictable. I cannot find a dealer that is sure they can fix it, and the proposed "maybe" fixes are upwards of $2000. I cannot safely get to work some days and I never know when it will happen. This has been going on for 2 winters - when I was still under warranty the dealer told me fca has no fix and I should just ignore it until it warms up. I cannot control the climate. The most common warning indicated on the dash is "service or repair air suspension immediately" which is ridiculous since I might be hundreds of miles from home and the dealer won't repair it anyways. The second most common warning is that the payload has been exceeded. This will come up even with the truck empty. Everyone I have spoken to that has this suspension reports the same scary experiences and fca has not offered a fix to any of them. I cannot afford to trade it and I cannot afford to keep it. Please help!
Dodge Ram steering recall alert- this same situation happened to me in my model 2014 Dodge Ram 1500 big horn. Recall needs to be extended the nut holding the steering knuckle and right control arm separated while driving. I felt a huge pop and jerk of the steering wheel. Luckily I was traveling at a low rate of speed. I took to suncoast Dodge dealer immediately, he said I was lucky I could if I was on the freeway which I was shortly before. He said he has never seen a nut fall off before, but it did and, could rolled and caused serious accident. I was charged for repair and picked up truck today 2/5 then saw recall for this exact situation released today by Chrysler Fiat, but my vehicle was not included.
The trucks air ride suspension will not work correctly in cold conditions on a highway or in a stationary position.the automatic air suspension will give out and the truck will feel like it is riding on the frame and controlling the vehicle is compromised.the system will also return back to normal functions with warmer weather.brought truck to dealer and they clear the fault codes and say air suspension is working normal.read a lot about other Ram trucks with the same problems.
My Ram 1500 air suspension has failed on several occasions, leaving the front end of the truck sagging down on the rubber bump stops. This condition leaves me with no suspension in the front, often when away from home. This condition has left me on the highway with adverse handling characteristics, such as shuddering of the front end. I have had this in the shop at the dealer on several occasions, the first time for over a month. The service department manager acknowledges a problem, but told me there is "no fix" until Ram comes up with one. This condition only happens in below freezing temperatures and goes away when temperatures rise. There are many other owners reporting the same problem, with the same responses from their dealers. This problem has created a very unsafe condition for me, personally, and others have reported this happening while underway, with one whole side of their vehicle dropping while underway. I'm hoping this doesn't happen to me. When will fca be held responsible for this known safety issue? soon, I hope.
The factory "air ride" suspension fails in cold weather. The air bags completely deflate, leaving the vehicle with no suspension. Losing all suspension ability while driving is a serious risk to life. Encountering small potholes or icy roads without suspension increases the likelihood of wrecks. The lowering of the suspension changes the steering geometry required to properly steer a vehicle on the roads. Camber, caster, and toe of the steering geometry are negatively effected and will result in increased likelihood of wrecks. I took my vehicle into the local Dodge dealerships in Alaska and they acknowledge the air ride suspension does not function here but cannot make repairs. I called Dodge corporate line and they ask me to take it back to the same dealerships that inform me that there is no fix. Please issue a recall on the Ram 1500 air ride suspension as this is a serious risk to life allowing these vehicles to operate in cold climates.
The contact owns a 2014 Ram 1500. The contact stated that the air suspension was drooping down while the vehicle was in motion or in a stopped position. The dealer (brickner's of wausau, 2525 grand ave, wausau, wi 54403, (715) 842-4646) stated that they could not find a failure, but speculated that the cold weather may have caused to suspension to droop. The dealer suggested that the contact park the vehicle in a garage. The manufacturer was not contacted. The failure mileage was 65,000.
Air suspension fails in cold weather, sometimes turns off traction control and provides a rough ride in ice and snow, making the vehicle less safe. This occurs in all types of driving and has been a problem since I bought it.
A D V E R T I S E M E N T S
- Gray, ME, USA