This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
We had our vehicle serviced at the Olathe Dodge Chrysler Jeep Ram service center between the dates of May 26, 2024 through June 27th, 2024 on 3 separate occasions due to following. Received truck back on June 17th with a blown air suspension after confirming that the air suspension was filled firm when brought the truck in due to an email received for a recall and when driving the vehicle, the power steering kicked in due to the battery terminal not being secured properly (confirmed by AAA technician). No vehicle lights were turned on during this. Returned truck on June 25th, 2024, received truck on June 26th, 2024 where diesel gas was spewing from my truck sitting idol in my driveway after driving it straight home from the service center. Returned on June 27th, 2024 at 7:00 AM CST after being told by the Dodge technicians that I should've drove the truck to them and that diesel has a burning point of over 1,000 degrees. They towed my truck to the shop after I refused. Received my truck at 2:30 PM EST the same day for my road trip that had been scheduled for 6 months. On July 6th, 2024, when driving my truck 4 of the 5 lug nuts broke off completely in which the tire flew off of my truck and caused a singular car accident and damage to my vehicle. We could've been seriously injured due to where we were on the road. I had additional injury to my lower back during the accident incident. We had the vehicle inspected by the California local police department as well as the licensed technician who confirmed that this was negligence by the service center who serviced my truck less than 2 weeks prior. I am in the process of filing a complaint with the General Attorney due to not receiving any response from Dodge regarding this matter.
The electric power steering quit, lucky I was in driveway. There is a recall for 2013 - 2019 for this problem VB9/NHTSA 19E-077. Took my truck in and the dealer said no recall on my truck. I have the problem this should be fixed under the recall!
My electric power steering is fixing to cause me to be in a major accident. This should not be happening as I have only had the vehicle two years now. I don't have the funds to fix it and it's my everyday driver. Dodge needs to fix this problem as it is a manufacturing default and it is on them. This has been happening for 19 months now
- Wichita, KS, USA
Search CarComplaints.com for these popular complaint phrases...
The electronic power steering (EPS) on my truck failed suddenly. Luckily, I was just in my driveway, but this could have led to a serious safety issue if I had been on the road at speed or pulling a trailer. After researching this I see that there have been some recalls regarding this issue for trucks produced in other years, but nothing for the 2014. It is a costly and potentially deadly issue that needs to be examined.
On 9/6/24 at approx 12 noon, I was driving my 2014 Ram truck at 50 mph and had a total loss of steering control. A "service power steering" warning showed up on the dash, and I pulled off the road into my driveway. It appears that there is a recall for certain Rams: "Equipment Safety Recall VB9 -- Electric Power Steering Gear" but the serial number on my power steering rack is not listed. The number on my power steering rack is "TIC2123C4007". The truck will be taken to a mechanic on Monday 9/9/24 for inspection. The truck may be inspected upon request. I was driving straight when the power steering failed. If I had been in a curve, there is no way I could have controlled the vehicle. There was no indication of a problem before the total loss of power steering.
The contact owns a 2014 Ram 1500. The contact stated while starting the vehicle, the message "Service Power Steering" was displayed, and the steering wheel seized. The contact turned off and restarted the vehicle, and the power steering functionality returned. The contact stated that the failure had been recurring while starting the vehicle. The vehicle was taken to the dealer, where it was diagnosed, but the cause of the failure could not be determined. The dealer recommended the replacement of the entire power steering assembly. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
The contact owns a 2014 Ram 1500. The contact stated while driving at an undisclosed speed, he became aware that the electronic power steering was not functioning properly, requiring increased effort to maneuver the vehicle. The EPS warning light was illuminated. The vehicle was taken to the dealer, who diagnosed failures with the steering column assembly and electronic power steering control module. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V167000 (Steering); but the VIN was not included. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was 220,000.
Driving home from work and in a turn warning light came on dash "Service Power Steering" and the steering wheel became stiff and tool strength to control turn causing me to go into the opposite lane as I was turning. No slip I steering or warning before total loss of power steering.
The electronic power steering failed at random and almost caused me to wreck. I had to pay to tow my car home and now am looking at a $3000 repair on something that-??s a known problem with these systems
The contact owns a 2014 Ram 1500. The contact stated while driving approximately 60 MPH, the power steering malfunctioned, and the steering wheel became difficult to turn in either direction. During the failure, the "Power Steering Failure" message was displayed on the instrument panel. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 180,000.
The contact owns a 2014 Ram 1500. The contact stated while driving 60 MPH, the vehicle lost electric power steering functionality. The message "Service Power Steering" was displayed. The contact was able to drive to the nearby residence by using physical strength to steer the vehicle. The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Action Number: RQ23003 (Steering). The manufacturer was notified of the failure and a case was opened; however, no further assistance was provided. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 99,864.
The contact owns a 2014 Ram 1500. The contact stated while driving 45 MPH, the vehicle lost power steering functionality. The contact stated that the power steering function was inoperable and failed to operate as intended. The contact stated that the power steering assist warning light was illuminated. Additionally, the contact stated that the failure occurred while driving on a curvy back road and the vehicle was almost involved in a head-on collision. The vehicle was driven to the residence. The contact stated that the following day, the failure reoccurred. The vehicle was taken to the dealer where it was diagnosed with failed steering gear, and rack and pinion. The contact was informed that the steering gear, and rack and pinion needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to complete the repair were on backorder. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 89,500.
My son was driving the truck when out of no where the power steering failed and he had to muscle the truck to the side of the road. After doing some research this is a common issue amongst other rams and so I contacted multiple dealerships within the area. Unfortunately they all said the same issue that happens on 2015+ trucks with the same steering system won-??t apply to my truck.
While traveling on a highway at a speed of around 55 MPH, I experienced an abrupt and complete failure of the electronic power steering system in my 2014 Ram 1500. The steering wheel became extremely difficult to turn, and I lost the usual responsiveness and control I have come to expect from my vehicle. This sudden loss of steering assistance occurred without any prior warning signs, such as unusual noises, dashboard alerts, or steering resistance. It was a frightening experience that compromised my safety and the safety of others on the road. The failure of the EPS system at such a high speed created an urgent safety hazard. The difficulty in steering made it challenging to maintain lane control and respond effectively to road conditions. This not only increased the risk of a collision but also made the vehicle highly unstable and difficult to maneuver. Had there been a sudden need to change lanes or avoid an obstacle, the consequences could have been dire. In addition to the immediate safety concerns, the situation has been further aggravated by the unavailability of repair parts. After the incident, I promptly contacted several authorized dealerships and repair centers to address the EPS issue. I was informed that the necessary parts for the repair are currently unavailable on a national level. This unavailability of parts has left my vehicle inoperable and has resulted in significant inconvenience and frustration. The inability to procure repair parts not only delays the resolution of this critical issue but also raises questions about the reliability and longevity of the EPS system in this model. It is concerning that a critical component of the steering system, essential for safe vehicle operation, is not readily accessible for repair or replacement.
A D V E R T I S E M E N T S
- Olathe, KS, USA