This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ram 1500. The contact stated that while the vehicle was parked, the steering wheel seized with the service power steering warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the EPS gear assembly had failed and needed to be replaced. The dealer confirmed that the VIN was not included in NHTSA Campaign Number: 19E077000 (Steering). The contact was referred to the NHSTA Hotline for assistance. The vehicle was repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 162,975.
The electric power steering failed without notice on 12-12-24. I was driving all day with no incident. I stoped for about 5 minutes and when I restarted my truck the steering wheel was stiff. Received a warning light to service power steering. I had no choice but to drive back home without the power steering working with much difficulty. I then scanned the truck and it gave me fault code C2217 status:MIL/CONFIRMED - Electric Power Steering Module Internal: No Sub Type Information. After disconnecting all connections and confirming there wasn-??t no corrosion present, I cleaned all connections to the battery as a precaution and once everything was put back the power steering worked. Everything worked perfectly until 1-3-25 when the power steering went out again with the same fault code. I was able to get the truck home where I reinspected all connections. Once I reconnected everything the power steering worked again. It continued to work until 1-6-25 and has not worked since. Mechanic confirmed that the power steering module failed and the entire rack and pinion assembly needs to be replaced. He also mentioned this is a common issue with these trucks and there was an open investigation on FCA due to it. When the power steering fails it creates a safety risk to everyone on the road due to the fact the truck is extremely difficult the steer and can lead to an accident. The truck is currently available for inspection upon request due to the high cost of repair.
The contact owns a 2014 Ram 1500. The contact stated that while driving at undisclosed speeds, the power steering assist became inoperable. The power steering warning light was illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 16V167000 (STEERING). The vehicle was taken to the local dealer, where it was diagnosed and determined that the electric power steering unit needed to be replaced. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was unknown.
- Largo, FL, USA
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Power steering keeps going in and out while trying to drive. Unsafe when turning when it does not want to turn them all of a sudden will just begin turning. While trying to navigate turns you also have to bring wheel back to straight position your self as the steering wheel will lock and hold your current turning radius
Loss of power steering. Vehicle is available for inspection upon request. Difficulty steering vehicle at all speeds. The issue has not been confirmed by a service center. The vehicle has not been inspected. There were no warning lamps, messages or symptoms of the problem prior to failure.
Power steering stopped working suddenly. Truck was at the dealership for an oil change and the power steering stopped working. If you would have been on the highway this could be very dangerous especially if you are someone without a lot of arm strength because the steering becomes very difficult.
Electronic power steering has gone out twice. The first time it went as I was leaving a fast food drive through. Warning light came on as it happened. No one except my mechanic has inspected the vehicle but I will have to repair it out of po let until the investigation is complete. I almost had to drive over the curb since steering it was nearly impossible. It has since gone out again. Thankfully in my driveway. I know there is an investigation into this and I would like to be added to the list of complaints and hopefully this ends up being a recall.
Recently, I started having problems with my electric power steering. While driving I would experience sudden loss of power and the power steering service light would start flashing. This happened on multiple occasions without a warning. It also happens at random times so I decided to do some investigating on NHTSA-??s website. I saw there was a recall issued for Ram 1500s models between 2013-2016 ( Recall VB9) so I contacted my nearest Chrysler dealer to obtain more information. I was told that my Vin is not related to the recall however, I feel like my vehicle should be included in this recall due to the fact that I am experiencing the same mechanical problems listed on the recall.
The contact owns a 2014 Ram 1500. The contact stated that when attempting to make a left turn, the steering wheel spun back to center and then locked. The failure caused the vehicle to move into oncoming traffic. The contact was able to maneuver the steering wheel with an excessive amount of force and drive home. The sudden movement of the steering wheel was so severe it caused the contact to have severe swelling for a few days due to the steering wheel twisting and popping their wrist. There was no medical attention needed. The vehicle was taken to the dealer who diagnosed that the power steering had failed. The dealer confirmed that it was a known failure for the vehicle. The vehicle had not been repaired The manufacturer was made aware of the failure and opened a claim. The failure mileage was 166,000.
The contact owns a 2014 Ram 1500. The contact stated that occasionally while the vehicle was parked or driving, the service power steering warning light illuminated. The contact stated that the vehicle was then unable to be operated as designed. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was notified of the failure, and informed contact that the VIN was not under recall. The failure mileage was 21,534.
Had problems with the power steering failing for no particular reason. Ended up bringing it into the shop to find out what was wrong and there was an internal failure with the electronic power steering rack. They told me the whole unit needed to be replaced.
The contact owns a 2014 Ram 1500. The contact stated that during the cold weather months, the "Service Power Steering" message would appear on the instrument panel. The contact stated that the steering wheel would become stiff and excessive force was needed to steer the vehicle. The steering failure was intermittent at first but became permanent. Upon investigation, the contact related the failure to NHTSA Action Number: RQ23003 (Steering). The dealer was notified of the failure and the contact was informed that the steering rack needed to be replaced. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The vehicle was not repaired. The failure mileage was approximately 95,000.
While driving and making a left turn, without any warning, the vehicles electrical power steering rack failed and seized. Once loss of power steering, wheel wanted to stay straight and almost caused accident by nearly colliding with another turning vehicle. In order to avoid collision, I turned the wheel as hard as I could, which resulted in needing new steering linkages as they bent trying to steer with the rack motor seized. Car had to be towed to nearest dealership for a $4,400 repair.
EPS system quit working and no power steering. Code ?2217-00. It is available to be inspected. Currently being looked at by Tempe Ram service center in Az. System going out while driving can cause death-??s and injury. No issues prior to lights and code and steering wheel stiffening. Also Intermittent cruise control issues with it not wanting to go into and out of cruise. Will not always come out of cruise control when cancelled with button. Previously took in for recall check and dealership said it did not meet recall criteria problem still persists.
The contact owns a 2014 Ram 1500. The contact stated while pulling out of the driveway, the steering wheel was significantly difficult to turn. The message "Service Power Steering" was displayed. The contact turned off and restarted the vehicle; however, the failure persisted while driving at 25-30 MPH. The contact stated that upon turning off and restarting the vehicle at the gas station, the vehicle regained power steering functionality. The contact related the failure to NHTSA Action Number: RQ23003 (Steering). The dealer was notified of the failure. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 194,900.
A D V E R T I S E M E N T S
- Riverside, CA, USA