This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2014 Ram 1500. The contact stated while driving approximately 50-?"55 MPH, the power steering functionality became inoperable. The red steering wheel warning light was illuminated after the failure. The vehicle was towed to an independent mechanic, who informed the contact that the rack and pinion and steering assembly module needed to be replaced. The vehicle was repaired. The local dealer was not contacted. The contact stated that the failure was related to NHTSA Action Number: RQ23003 (Steering). The manufacturer was not notified of the failure. The failure mileage was 105,000.
The contact owns a 2014 Ram 1500. The contact stated that while driving at an undisclosed speed, the steering wheel became stiff and difficult to maneuver. The contact stated that the vehicle inadvertently decelerated while the accelerator pedal was depressed. The power steering assist warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion failed and needed to be replaced. The vehicle was not repaired due to parts not being available. The manufacturer was not notified of the failure. The failure mileage was 63,000.
The contact's husband owns a 2014 Ram 1500. The contact stated that upon starting the vehicle, the steering wheel locked as the steering wheel symbol warning light illuminated on the instrument panel. Due to the failure, the contact had the vehicle towed to an independent mechanic where it was kept for a week but not repaired. The contact then had the vehicle towed to a dealer where it remained in their possession for repairs to other recalls on the vehicle. The contact was notified by the dealer that the rack and pinion was the cause of the steering failure; however, there were no recalls on the vehicle for the rack and pinion. The manufacturer was notified of the failure and they also informed her that there were no recalls on the vehicle for the rack and pinion. The contact was informed that she would receive a call back from the manufacturer but had not yet received the call back. The vehicle had yet to be repaired. The failure mileage was approximately 71,000.
- Granbury, TX, USA
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- Highland Village, TX, USA