This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Ram 1500. The contact stated that while his wife was driving 50 MPH, the service power steering warning light illuminated. The contact stated that his wife pulled over to the side of the road, stopped, and restarted the vehicle. The contact stated that the steering wheel seized twice after restarting the vehicle. The vehicle was restarted again, and the warning light was still illuminated. The local dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the rack and pinion needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The approximate failure mileage was 135,000.
The contact owns a 2013 Ram 1500. The contact stated that while driving at various speeds, the vehicle intermittently lost power steering functionality. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic recommended that the steering rack and pinion be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Action Number: RQ23003 (Steering). The local dealer was not contacted. The manufacturer was contacted, but no assistance was provided. The failure mileage was unknown.
The contact owns a 2013 Ram 1500. The contact stated while driving 35 MPH, the vehicle lost power steering functionality and the steering wheel seized. The message "Service Power Steering" was displayed. The contact pulled to the side of the road. The contact turned off and restarted the vehicle, and the vehicle responded as needed; however, the failure recurred several times while driving. The contact pulled over to the side of the road and the vehicle was towed to an independent mechanic, where it was diagnosed and determined that the rack and pinion had failed and needed to be replaced. The dealer was contacted and informed the contact that parts were not available to repair the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 100,000.
The contact owns a 2013 Ram 1500. The contact stated that upon starting the vehicle in cold weather, the power steering was inoperable. The power steering warning light was illuminated. The contact called the local dealer where it was diagnosed and determined that the rack and pinon and power steering control module needed to be replaced. The vehicle was not repaired. The manufacturer was contacted, but no assistance was provided. The contact stated that the failure was related to NHTSA Action Number: RQ23003 (Steering). The failure mileage was approximately 68,000.
The contact owns a 2013 Dodge Ram 1500. While driving various speeds, the steering wheel rattled and the front end of the vehicle made a clucking noise. The dealer stated that the rack and pinion bolt separated. The defective bolt was tightened instead of replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 23,987...updated 09-23-14 updated 10/10/14 updated 3/26/2015
A D V E R T I S E M E N T S
- Miramar, FL, USA