This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2013 Dodge Ram 1500. The contact stated that while making a left turn to exit highway traffic, the vehicle stalled without warning. The vehicle resumed normally after being restarted. In addition, the headlights and panic alarm would activate independently. The vehicle was taken to the dealer, who performed a diagnostic but was unable to locate a failure code. The vehicle was also test driven, but the dealer was unable to duplicate the failure. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was 3,000 and the approximate current mileage was 5,000.
30july2013 truck was towed to dealership due to not starting and leaving my wife stranded. Dealership replaced ignition. 14sept2013 back to dealership with same symptoms. Shows key in ignition which will not allow you to lock doors, radio stays on, dashboard lights stay on, do not need key with chip to start truck. Back to dealership and fixed ignition. 1oct2013 back to dealership for same ignition issue. Dealership opened case star case with Chrysler. Technician found that when key was not put in completely straight it locks a tumbler causing this issue. Duplicated same issue on 2 new Dodge Ram trucks on their lot. Engineer from Chrysler advised acting as designed and resolution is to re-educate customer how to insert key. I (the consumer) opened a case with Chrysler myself ([xxx]at 800-992-1997 which is also tied to the dealership star case they filed) to escalate for a better resolution. Besides their customer service is horrible at call backs and unable to reach anyone in management (I have a detailed list of people, call times, dates, employee ids) I also rxd the same resolution, no issue found, acting as designed. This is unacceptable as other people have duplicated this same problem on other trucks and no clue when issue could occur causing vehicle to not start, unable to lock doors (if my wife is stranded she will be unable to lock the doors), and possible power drain as electrical issues. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
The contact owns a 2013 Dodge Ram 1500. The contact stated that while driving approximately 30 mph, the horn failed to sound after numerous attempts. The vehicle was taken to an authorized dealer, who stated that the horn would activate only when pressure was applied to the logo that was affixed in the center of the steering wheel. The technician also informed the contact that the vehicle was functioning as designed. The manufacturer was notified of the problem. The approximate failure mileage was 2,900.
My 2013 Dodge Ram 1500 on multiple occasions has nearly allowed accidents due to the horn being delayed. I complained and took in to the dealership to be repaired but the Dodge service representative told me there is not a problem because it works as designed. Obviously there is a flaw in their design. I researched this problem on the internet and many people have complained of the same thing. The horn control on this particular model operates through the computer and that is what is said to be causing the delay. The delayed horn in my vehicle has nearly allowed accidents on multiple occasions by consequently causing a delayed response from the drivers of other vehicles. Dodge needs to fix the problem before people are seriously hurt or killed. Thanks for your help!!
On about 3jul13, my wife and I found out that the running lights for our travel trailer weren't working. All other lights were working, so we continued driving during daylight hours. On returning home, I found out that the trailer lights worked when hooked up to a battery, but there was no power going to the appropriate prong in the wiring harness even though the running lights on the truck functioned. I brought the truck back to the dealer where a fuse had to be replaced in the truck. The service manager then told me he had the same problem with his truck if: - the trailer was plugged in when the truck was started - the lights had been left on "auto" or the radio was left on. This presents a severe safety hazard if I'm pulling a trailer at night and forget to turn my lights off auto or leave my radio on prior to starting the vehicle. I only do light checks on my trailer once a day, not every time I stop for a break. The trailer has not been a cause of shorts on previous vehicles.
- Bremerton, WA, USA
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My truck have been in the shop 5 times. 3 times for overheating 2 times for a computer problem it shut off stuff like headlights turn signals radio dash gauges windows and lock so when that's done it shuts the truck off and it stop were its at and don't come back on at all until an hour latter I have own this truck for 5 month and I can seem to keep it out of the shop.
Led headlights get condensation causing reduced brightness and visibility. Dealership replaced the headlights. The new ones had the same problem. I was then told that condensation was normal, and that was how the light was designed.
The Ram trucks use a logic circuit to control all electronics. The horn in these vehicles also uses this logic circuit, instead of using the traditional direct connect or relay configuration that most cars/trucks use. Because of this logic circuit, there is an approximate 1 second delay between the time the horn is depressed until the horn actually sounds. This vehicle was in for service this week and the dealer indicates this is normal for this truck. This is dangerous. By the time the horn sounds, an accident could have occurred. This does not just affect my truck. This problem is well documented on the Ram owners forum, with some people having longer or shorter delays. A quick tap of the horn yields no sound, because you must press on the horn for about a second before the horn sounds.
Outside ambient temperature sensor inaccurately reads temperature (usual 8-12 degrees less than actual ambient temperature) this affects several functions of the vehicles features (auto heated seats and steering wheel also vented seats).
This is a new vehicle. Four times I encountered the display of the message vehicle not in park while driving on the road. This is a very confusing and dangerous message since it appears to be related to a door not being fully closed. I reported it to the dealer on March 11th. The manager appeared to be aware of a problem with this message and said he will report it to an engineer when he visits the dealership. The reason for reporting this is I am not sure this problem will be corrected for my vehicle.
Plastic key ---can not remove from switch----will turn of engine---but will not come out of key hole----have to leave in truck---does not happen all the time----next time driven may come out and then may not-----this seem like not reading truck shift handle is not in park-----you can leave in truck and lock but dash lights do not time off---have taken dealer and they can not fix-----this could lead to a lot of things---theft, ect. Ect. Ect. Need something done.
A D V E R T I S E M E N T S
- Monticello , AR, USA