This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
The contact owns a 2012 Ram 1500. The contact received notification of NHTSA campaign numbers: 13V529000 (steering), 14V635000 (engine and engine cooling, fuel system, diesel), and 15V459000 (air bags); however, the parts to do the repairs were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the issue. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2012 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 14V635000 (engine and engine cooling, fuel system, diesel) however, the part to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Updated 8/27/15
The contact owns a 2012 Dodge Ram 1500. The contact received a notification for NHTSA campaign numbers: 14V635000 (engine and engine cooling, fuel system, diesel) and 13V527000 (steering) and stated that the parts needed were unavailable to repair the vehicle. The dealer was unable to inform when the parts would become available. The manufacturer was not notified of the issue. The contact had not experienced a failure. The VIN was not available.
The contact owns a 2012 Dodge Ram 1500. The contact received notification of NHTSA campaign number: 14V63500 (engine and engine cooling, fuel system, diesel); however, the part needed to do the repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the delay. The contact had not experienced a failure.
The week of March 9th of this year, we took the truck in for transmission problem and wheel alignment to the local dealer: Frontier Dodge Chrysler Jeep 5801 spur 327 lubbock, tx 79424 the transmission was repaired. The service advisor told us that they will only fix the alignment after they receive the recall part# N49. Due to them having to realign it again after they repair N49. The steering wheel's position is off. The logo is tilted to the right. With that said, its now December and we have not received any calls from the dealer. They have not contacted us with any updates. We called in June and the service desk and were told that they didn't have our part yet. That was said even before we gave them our name. How did they know who they were talking to" after we identified the truck, they said that the part isn't in yet. The only reason that we are contacting you is due to the poor customer service that we received at the local Dodge dealer. And we understand that the recalls need to be done. The only problem is that its not getting don"T in a timely matter. The 2nd recall, with compartment fire, sounds like it could be a disaster. I don't even feel comfortable driving the truck especially having my family in it. I would really like a call or some sort of response to the above situation.
A D V E R T I S E M E N T S
- Lynnwood, WA, USA