This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
09/19/2017 Porsche of lehigh valley (formerly knopf Porsche) fuel smell coming from vehicle. Found left side fuel filter flange leaking. Replaced left side fuel filter flange for $709.04. 12/08/2017 Porsche of lehigh valley car hesitates and bucks, since the fuel odor repair was completed on 09/19/2017 Porsche of lehigh valley replaced left and right side fuel pumps, fuel pressure regulator flange, and transfer lines between 2 fuel pumps for $$879.80. Letter from Porsche cars North America, Inc. 'important safety recall' dated 11/29/2017 received 1 week after Porsche of lehigh valley (formerly knopf Porsche) completed second repair and charged me for a total of $1588.84 so you know that Porsche of lehigh valley (formerly knopf Porsche) knew full well that the recall was underway but just wanted to meet 4Q/ye goals. 02/20/2019 in week seven (7) of (10) ten after weekly calls to script following customer service agents of epiq global (contractor for Porsche cars North America, Inc. Recall processing), who escalate calls upon request to a supervisor from epiq global, only to have a project coordinator call with their personal cell phones and leaving generic messages without a direct call back number. 02/20/2019 now in week seven (7) of (10) ten, I finally picked up a random number of the 3rd project coordinator and discussed how they will only reimburse me for the left side fuel filter flange replacement. 12/27/18 I submitted my claim form and epiq global (contractor for Porsche cars North America, Inc. Recall processing) confirmed receipt on 12/31/2018 reiterating in writing a 4-10 week process. 02/21/2019 18 months after initial repair I receive an email from epiq global confirming they will not reimburse the 09/19/2017 Porsche of lehigh valley replaced left & right side fuel pumps, fuel pressure regulator flange, & transfer lines btwn 2 fuel pumps $879.80
The contact owns a 2006 Porsche Cayenne. The contact stated that NHTSA campaign number: 17V576000 (fuel system) exceeded a reasonable amount of time for repair. The contact received the recall notification in November of 2017. The dealer (Porsche of annapolis, 20 hudson St, annapolis, md 21401) stated that the parts were not available for the repair. The manufacturer was also contacted and confirmed that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
NHTSA recall number 17V-576...pending since Nov, 2017 for possible leak fuel filter flange. My Porsche dealership still does not have the parts from manufacturer to complete the repairs.
The contact owns a 2006 Porsche Cayenne. While driving various speeds, there was a fuel odor emitted into the cabin from the air vents. The vehicle was not taken to a dealer for diagnostic testing or repair. The contact received notification of NHTSA campaign number: 17V576000 (fuel system, gasoline); however, the part needed for the repair was not available. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was notified of the failure and informed the contact that the part was not available for the repair. Porsche of san diego (9020 miramar rd, san diego, ca 92126, (858) 695-3000) was contacted and stated that they would replace the fuel pump with an older model until the part became available. The approximate failure mileage was 190,000. Parts distribution disconnect.
- San Diego, CA, USA
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July 28th 2014 plaza motors found fuel pump flange for secondary fuel pump was leaking fuel they replaced the flange and seal since it is a recall should I be due for a refund? and are they required to replace it again.
I received a recall letter from Porsche 11/29/17. As of 3/28/18 Porsche still hasn't sent parts to the dealerships to fix this problem. In turn this effects me because the Porsche dealerships will not purchase a call w/ a safety recall. Until this issue is fixed, I cannot sell my car. Porsche is costing me money every day that I am having to wait on this. Thank you.
Notice of safety recall received on 11/29/17 from Porsche. Gas leaking from fuel filter pump flange. Situation already happened to my vehicle previous to receiving recall notice. Required immediate fix due to danger with gas leaking under vehicle. I had car repaired and wrote to wrote to Porsche to request reimbursement of my expenses on 12/1/17. No response.
The contact owns a 2006 Porsche Cayenne. The contact received NHTSA campaign number: 17V576000 (fuel system, gasoline). The contact called the manufacturer and was informed to purchase a new fuel pump and take the vehicle to a Porsche authorized dealer to complete the recall remedy. The contact inquired about a refund, and was advised by Porsche that parts were not available and a system for issuing refunds had not been created. A dealer was not yet contacted. The contact had not experienced a failure.
The contact owns a 2006 Porsche Cayenne. The contact received notification of NHTSA campaign number: 17V576000 (fuel system, gasoline). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (dambury Porsche, 23 sugar hollow rd, danbury, ct 06810) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
The contact owns a 2006 Porsche Cayenne. The contact stated that NHTSA campaign number: 17V576000 (fuel system, gasoline) exceeded a reasonable amount of time for repair. The jack daniels Porsche dealer (E335 route 17 South, upper saddle river, NJ 07458 stated that the parts were unavailable for the repair. The manufacturer was also contacted and made aware of the issue and confirmed that the parts were unavailable for repair. The contact had not experienced a failure. VIN tool confirms parts not available.
Strong smell of gasoline evident on driver's side rear when stationary or even not running and parked. Research online with the search criteria of "gasoline smell on driver side rear" produced numerous complaints and questions on this phenomenon. The culprit is the fuel pumps/filters/seals for the two gasoline tanks. They are make from plastic and are prone to cracks or leaks from full tanks. One Porsche parts supplier put it this way on their diy repair page "the question is not if, but when you experience this problem." The solution is to take out the rear seats, cut the carpet, remove the seat belt anchors, remove the cover under the carpet to access the pumps and filter. This is a problem Porsche must know about as they have changed the design of the pump parts.
A D V E R T I S E M E N T S
- Allentown, PA, USA