General Motors will not provide a repair to the recall on my car. I contacted them dozens and dozens of times. This has been going on 4 years! they will also not provide me with alternate transportation or an offered buyback.

- Green Bay, WI, USA

On August 28, 2019, a takata airbag recall was announced for my Vibe (GM recall #N192273760, NHTSA recall #19V627). I received a letter announcing this recall, but since then I have heard nothing. It's now been almost five months, and I'm having trouble understanding why I'm still unable to have my car repaired. I need to drive this vehicle regularly, and I'm very concerned about my safety.

- Takoma Park, MD, USA

The contact owns a 2007 Pontiac Vibe. The contact received notification of NHTSA campaign number: 18V883000 (air bags). Turan foley Chevrolet Buick located at 11123-B us 49, gulfport, ms 39503 was contacted and the contact was informed that there was a stop work order on all Pontiac Vibe vehicles. The contact was then informed that the parts were not available for the recall repair. The manufacturer had not been notified of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- Diamondhead, MS, USA

2007 Pontiac Vibe. Consumer writes in regards to airbag safety recall. The consumer stated after having the airbag repaired under recall, the airbag light illuminated. The dealer stated the failure was not related to the recall.

- Joliet, IL, USA

The contact owns a 2007 Pontiac Vibe. The contact received a recall notification in the mail for NHTSA campaign number: 18V883000 (air bags). The contact spoke with james corlew Chevrolet (722 college St, clarksville, tn 37040, (931) 552-2020) and was informed that the part was not available for the recall repair. The manufacturer was contacted and a complaint was filed. The contact had not experienced a failure. VIN tool confirms parts not available.

- Clarksville, TN, USA

2007 Pontiac Vibe. Consumer writes in regards to takata airbag safety recall. The consumer stated the manufacturer had yet to develop a repair for the failure.

- Janesville, WI, USA

We have tried for months to get the replacement parts and no availability at dixie Buick in fort myers, fl. We called GM at 800-762-2737 and no resp9nse there. Case # is 9-5659085364. It is unsafe to drive the vehicle. We need help.

- Fort Myers, FL, USA

I have been trying to have the airbags replaced as per recall for at least a year but my dealer is unable to obtain the parts. Recalls are useless if the parts are unavailable. Plus I keep getting letters informing me that I haven't completed the repair which is more than annoying!

- Laytonville, CA, USA

The contact owns a 2007 Pontiac Vibe. The contact received notification of NHTSA campaign number: 19V627000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called devan Chevrolet Buick of wilton (located at 190 danbury rd, wilton, ct 06897, 877-240-5426) and the manufacturer and was informed that the part was not available. The contact was informed that the part was manufactured by Toyota. The contact called the Toyota manufacturer who stated that they had the parts and they could be provided to GMC for a fee. The contact informed GMC; however, they were not willing to pay the fee for the parts. The vehicle was not repaired. The contact had not experienced a failure.

- Ridgefield, CT, USA

I have received my third recall notice for a faulty passenger side airbag. The first time it was replaced with another faulty bag. The second time it was replaced with another faulty bag. So now I have been notified for the third time that they don't have anything available to replace it with. This is very frustrating and a bit scary to know that I am driving around with a defective airbag that is not safe. I hope this issue will be rectified soon before people are hurt.

- Spring City, PA, USA

The contact owns a 2007 Pontiac Vibe. The contact stated that the air bag warning indicator illuminated. The contact received a recall notification for NHTSA campaign number: 19V627000 (air bags). Upon contacting NHTSA, the contact was informed that there was no remedy for the recall and the parts were unavailable. The dealer and manufacturer were not notified of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

- Hilo, HI, USA

Takata recall. The contact owns a 2007 Pontiac Vibe. The contact received notification of NHTSA campaign number: 18V883000 (air bags). The contact stated that the manufacturer exceeded a reasonable amount of time for the repair. The contact called obx Chevrolet Buick (6166 N croatan hwy, kitty hawk, nc 27949) and the manufacturer and was informed that the part was not available. A loaner vehicle was not provided. The contact had not experienced a failure.

- Nags Head, NC, USA

The contact owns a 2007 Pontiac Vibe. The contact stated that the air bag warning indicator was illuminated. The contact received notification of NHTSA campaign number: 19V627000 (air bags). The contact stated that mauer Buick GMC (located at 1111 50th St E, inver grove heights, mn 55077, (651) 552-2222) exceeded a reasonable amount of time for the recall repair. The manufacturer was not notified. The part was not available for the repair. The failure mileage was unknown. Parts distribution disconnect.

- Woodbury, MN, USA

Takata recall on 5-6-19 my passenger side air bag recall was done at luther Chevrolet. On the way home I noticed the right front corner of the air bag cover appeared to be sticking up a bit. I returned to luther. It was pretty late, they had my car the whole day. (I dropped it off the day before) I told them I would reschedule an appointment at a later date. On Monday night 6-10 I again left my car at luther so they could "fix it" Tuesday night I went to pick up my car to find that now the right front corner of the air bag cover was flush, but now the left front corner was sticking up! eventually, I spoke with chris shugg, the service dept. Manager. He told me that the replacement air bag was "too tall" and wouldn't allow the cover to fit flush as it had originally. (at this point he had unknowingly admitted it could fit flush) he then told me he would have to order another air bag, and I would have to bring the car in again, and this would fix the problem. On Monday night (6-19-19) I dropped the car off again. I picked up my car Tuesday and the left front corner of the air bag cover was still sticking up. So I told the available service writer to have chris call me again. Chris did call me, he then told me that the dash board, or the air bag cover must have "distorted or warped" due to age and it is "just a cosmetic issue", there would be nothing more luther could do for me. I did not agree with his opinion, after all, the cover was flush before the recall was done. He then suggested that I contact G.M. customer service. I called GM customer service on 7-2-19 I was given a reference number of [xxx]. she told me a senior adviser would be calling me regarding my situation. I spoke with lisa on 7-11-19 who echoed chris' assessment that this is purely a cosmetic issue. Attached is a current pic. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Brooklyn Park, MN, USA

Takata recall dealership states unknown timeline for obtaining part from Michigan parts center no incident yet, attempting to fix due to recall notices drive 60 miles to work and then back each day

- State College, PA, USA

2007 Pontiac Vibe. Consumer writes in regards to safety airbag recall. The consumer stated after having the air bag recall repaired the SDM module failed. The consumer became responsible for the repair. The manufacturer was notified and did not offer any assistance.

- Bronx, NY, USA

The contact owns a 2007 Pontiac Vibe. The contact stated that the air bag warning indicator illuminated. The contact took the vehicle to kenny ross Chevrolet Buick GMC (11250 us-30 irwin, pa 15642, (724)-863-9000) where it was diagnosed that the front driver's air bag needed to be replaced. The manufacturer was contacted, but would not assist due to the age and mileage of the vehicle. The vehicle was not paired. The failure mileage was 183,200..

- Huntingdon, PA, USA

Takata recall. GM recall number 17478. NHTSA campaign id number is 18V025. Jn Chevrolet dealer in honolulu refused to service my car for recall work. Rep claimed that they cannot order the needed part(s).

- Pearl City, HI, USA

Takata recall. Servco Chevrolet (waipahu) refused to service the GM recall 17478 on my Pontiac Vibe. They stated that they only service Chevrolet.

- Pearl City, HI, USA

Takata recall. The contact owns a 2007 Pontiac Vibe. The contact stated that the air bag warning indicator illuminated. Fay motors Inc (10 willow St, massena, NY) diagnosed that the air bag sensor in the steering column was defective and needed to be replaced. Six months prior to the failure, the vehicle was serviced per NHTSA campaign number: 15V285000 (air bags). The manufacturer was not made aware of the issue. The failure mileage was approximately 180,000.

- Messena, NY, USA