April 1, 2002, I bought a new car, a 2002 Pontiac Grand Am GT between 12 pm and 2 pm, about 4 pm I was on the expressway on I55 going northbound, during the thunder storm we had with rain and snow and even some sleet. At that time I had the windshield wipers on "hi" and proceeded very cautiously on the road, at that given time, I had heard a snap and the windshield wipers stopped dead in there tracks in the middle of the windshield, I had to pull over on the shoulder of the expressway to regain control of the car, as the weather was really bad. From there, I took the car back to Pontiac to have it serviced, alonzo greene (salesman) informed me that the mechanics had gone home for the day and to come back tomorrow, after disputing with him, a $24,000 car should not have done this, he told me that there was nothing he can do, the next day I went back to Pontiac to have the car serviced and was told that nothing was wrong, took the car back home and a couple of days later, yet the same problem happened again. I took the car back to Pontiac, the mechanics said there was nothing wrong with and when they contacted General Motors, GM stated not to replace any parts on the car, unless there was a recall or there is going to be a recall, no satisfaction from the mechcanics or Pontiac, sally from the Pontiac corporation had been contacted, she spoke with me and told me that the car was not to leave the lot until the wipers were fixed, she wanted to speak with a mechanic, she spoke with jerry, jerry walked away out of sight with the phone, jerry put me back on the phone with sally, sally told me to take the car, it was fine, I asked her, "what should happen, if god forbid I am in a car accident due to wiper failure and someone is hurt or killed"? and sally said with an attiude "you have insurance and full coverage, you are covered if it does". bottom line, GM, the service garage, and Pontiac refuse to repair the car or to give me a new car, its under warranty. Nlm

- Chicago, IL, USA