This letter is regarding a manufacturer defect in the 2000 Plymouth Grand Voyager and 2000 Chrysler town and country vans. There is an issue with the vehicles in wet weather. When it rains and the driver goes through water, the vehicles shut themselves down completely. Lights turn off, power steering is arrested, and the driver has to coast to a stop. This has happened several times to my parents, and more than once, they have had to secure the services of a towing company to get the vehicle(s) home or to a repair shop. This has happened at night on two-lane highways, leaving them stranded in pitch-black darkness. These are the only vehicles that my parents have to drive to and from work, which is an hour and a half away from home. My father has visited the Chrysler-Dodge dealership several times, and they told him that this is a large-scale problem with these particular models of vans. They are well aware of the issue, but there has not been a full-scale recall on the vehicles. There is a kit to fix the problem. The kit is over $300, and the onus is on the consumer to purchase the kit and have it installed. My dad spent over $700 to have the kit installed on both vans. This manufacturer defect is dangerous not only to the drivers of the vehicles, but to other motorists. Please consider doing a national recall for this factory defect.

- Abilene, TX, USA

The contact owns a 2000 Chrysler Grand Voyager. The contact stated that the entire instrument panel failed along with the windshield and rear windshield wiper. The vehicle was taken to an independent mechanic who advised that there was an unknown component under the dashboard that would need replacing in order to correct the failure. The vehicle was not repaired. The failure mileage was 79,000 and the approximate current mileage was 109,000. Updated 2/28/11 updated 04/29/11

- Brooklyn Park, MD, USA

I have a 2000 Chrysler van that has a broken clock spring. It was repaired under warranty before the mfg warranty expired once already. The Chrysler website says that there is no recall on this item even though it can affect your horn and airbag safety equipment. I would like to see Chrysler repair this defect at no charge.

- Bellevue, NE, USA

The vehicle will miss or turn off at random. Both when it is stopped or in motion at speed. The tachometer will fluctuate erratically or simply drop to zero. As of yet there has not been an accident (thanks in part to the alertness of other drivers). The dealer has taken numerous readings and exchanged numerous parts, including plugs and wires, control modules, neutral switch and fuel pump and filter etc. Still has the problem.

- Garner, NC, USA

The electrical system failed. However, while driving windshield wipers continuously stayed on, but odometer and speedometer were inoperable. Took vehicle to dealer several times. The inside lights will not go off. Dealer stated that there was a defective part which they had installed in the vehicle. The vehicle had to be taken back again.

- Anoka, MN, USA

While traveling on the highway and without prior warning the vehicle shut down.

- San Mateo, CA, USA

Consumer states vehicle caught on fire while it was parked, insurance said the cause of loss is unknown but the only thing they know is that it was an electrical fire (claim # 40-2413-995).

- Clearwater, SC, USA

Consumer states vehicle caught on fire while it was parked, insurance said the cause of loss is unknown but the only thing they know is that it was an electrical fire (claim # 40-2413-995).

- Clearwater, SC, USA