Brief history, I am 36 with a wife and two boys who are 11 and eight. Both my wife and I graduated from Michigan state university where I also got my mba. I have multiple sclerosis (ms). I went on disability in 1997. I am at about an 8.5 to 9 on the disability scale. Zero being no symptoms 10 being dead. I am in a wheelchair. I have a feeding tube, a supra pubic catheter. I will be trying an intensive chemotherapy in the next two weeks.we are on a fixed income from social security and a long term care contract. I require nearly 24-hour care so my wife canT work. Our annual income is about $34,000.we bought a Plymouth Grand Voyager handicap van in 1998 for about $40,000. This week we had the oil changed. The mechanic said one of the two towers that hold the engine in place was rusted. He said to have a body shop look at it immediately. The body shop said they wouldnT touch it (pres kool). My wife called Chrysler and an arrogant, impatient customer service representative named jay said to take it to maaco (another local body shop). They also told my wife no way would they fix it. Every place my wife took it she was told the van had way more rust all over then a 1998 vehicle should have. Another mechanic said no way should the tower be rusted like it is. My wife called Chrysler again and spoke to erika who said there is nothing Chrysler can or will do. Our warranty is up so we are left with our only transportation being unsafe. She said we should take it to a Chrysler dealer. Why would we trust anything Chrysler says when three independent body shops told us otherwise? I was certain the van would outlast me. I wish I could say I was wrong because I got better not because we bought a lemon.

- Williamston, MI, USA

Brief history, I am 36 with a wife and two boys who are 11 and eight. Both my wife and I graduated from Michigan state university where I also got my mba. I have multiple sclerosis (ms). I went on disability in 1997. I am at about an 8.5 to 9 on the disability scale. Zero being no symptoms 10 being dead. I am in a wheelchair. I have a feeding tube, a supra pubic catheter. I will be trying an intensive chemotherapy in the next two weeks. We are on a fixed income from social security and a long term care contract. I require nearly 24-hour care so my wife canT work. Our annual income is about $34,000. We bought a Plymouth Grand Voyager handicap van in 1998 for about $40,000. This week we had the oil changed. The mechanic said one of the two towers that hold the engine in place was rusted. He said to have a body shop look at it immediately. The body shop said they wouldnT touch it (pres kool). My wife called Chrysler and an arrogant, impatient customer service rep named jay said to take it to maaco (another local body shop). They also told my wife no way would they fix it. Every place my wife took it she was told the van had way more rust all over then a 1998 vehicle should have. Another mechanic said no way should the tower be rusted like it is. My wife called Chrysler again and spoke to erika who said there is nothing Chrysler can or will do. Our warranty is up so we are left with our only transportation being unsafe. She said we should take it to a Chrysler dealer. Why would we trust anything Chrysler says when three independent body shops told us otherwise? I was certain the van would outlast me. I wish I could say I was wrong because I got better not because we bought a lemon. We have called several dealers and they have never heard of that. We have pictures of both towers. The pictures are startling. The van is very unsafe.

- Williamston, MI, USA

When a left turn was made, the steering wheel locked up. Consumer had to jerk to the right to break loose then the turn signals would not cancel. Broken multifunction switch replaced. Air conditioner inoperative. Dealer replaced leaking evaporator. Fascias and rear sliding door damaged, dirty.

- Saint Clair Shores, MI, USA