My son was driving down a road when the engine stopped running. He had no brakes or power steering causing him to leave the roadway and crash into a fence. The crash didn't deploy the airbag, but caused sever damage to the car, resulting in it being totaled. It was towed to a junk yard where it was sold as scrap. Fortunately my son was only slightly injured, and did not require medical attention. I contacted GM after receiving their recall notice in September, 2014. I spoke with a representative there asking just for the replacement cost of the car since the recall notice described exactly what happened when the car crashed. The representative declined the claim stating they could not inspect the car. The claim # is [xxx]. I feel this is unfair as at the time of the crash we were not aware of this recall notice and felt no obligation at the time to report it to GM. I also have a copy of the police report, and can forward that to you if needed. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Cedar Rapids , IA, USA

The contact owns a 2004 Oldsmobile Alero. While driving approximately 35 mph, the engine stalled without warning and the power steering and brakes failed. The vehicle restarted after multiple attempts, but the failure recurred multiple times. The dealer stated that the failure could be due to a faulty ignition switch and/or various engine failures. The vehicle was not repaired. The contact received NHTSA campaign number: 14V40000 (electrical system) and performed the recommendations from the notification, including driving with a single key. The failure recurred numerous times. The manufacturer was notified of the failure. The approximate failure mileage was 35,570.

- Denver, CO, USA