I discovered a whining noise several months ago. It was actually brought to my attention by the dealer's service manager. My 2007 Xterra is well past the warranty at just over 100,000 miles. I did some research and following the advice from the service manager, I contacted Nissan Consumer Affairs and requested maintenance assistance. After nearly a month of unresponsive phone calls, Nissan finally got back to me and denied my request. Nissan told me that they review the repair request on a case by case basis. That simply means it is based on the individual and not the nature of the problem which should not be the case. When I asked them to provide the criteria used for their decision, the representative refused to provide any details.

My research shows that Nissan will cover the repair for many other customers that are past their warranty. By basing their decision on the individual and not the problem itself, demonstrates very prejudicial practices.

One big question I have; if this was a known deficiency in 2004, why has it continued through 2007? I estimate that 70 - 80% of the cost is labor. Why has Nissan decided to cover some customers, while sticking others with a fairly large $1500 to $1800 repair bill? A repair bill they know is almost inevitable with certain models of certain years. Unconscionable!

I have filed a complaint with the BBB and have starting looking at the possibility of a class action lawsuit. I do not know if that's a viable approach, but at the very least, I will file through small claims to, at the very least get Nissan to provide details of the criteria they use for their decision.

After NISSAN took $3000 from me because of the Transmission Radiator issue with contamination, they decide to tell me I need timing Chains. Funny how when my Xterra was brought in it was not making that noise it is now making. They once again inform me the longer I wait I will be in more trouble. I could ruin other parts causing engine issues as well as it would cost more to repair. Now they want another $2000 to replace the Chains. I can't get over the horrible quality NISSAN has. The guy at the service department said "Hyundai give you a 100000 mile warranty for a reason and Nissan doesn;t need a warranty that long." This was after I told him how much I loved my old Hyundai. I then told him "I never had an issue with it for years, yet here I am with a 5 year old Xterra and I am paying $3000 for the Radiator issue and you want another $2000 for timing chains, ha ha ha think about what you say before you say it." I hope NISSAN gets what it deserves. It already failed in AMERICA as Datsun and I hope it goes under as NISSAN as well.