TSB Document:

Affected Component: ELECTRICAL SYSTEM

Summary
SOFTWARE UPDATE FOR INFOTAINMENT ISSUES SERVICE INFORMATION When diagnosing an infotainment issue, always confirm that the latest software is installed in the AV control unit before starting the diagnosis. The software update in the following service procedure is to address the items below:  Stability improvements and “bug” fixes.  Audio playing with the ignition OFF. Refer to steps 1-4 to confirm that this bulletin applies. HINT: The update-software only needs to be downlowded once and can then be used on multiple APPLIED VEHICLES until other infotainment software is loaded onto the USB drive to overwrite the original data.

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Date Published
JAN 28, 2021
NHTSA TSB #
10186853
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