This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Nissan North America has incorrectly defined the condition "brake judder" as steering wheel shake, body vibration or brake pedal pulsation while braking (emphasis mine), especially at highway speeds. My problem manifested itself at highway speeds while no braking was being accomplished, and was extreme after the purchase of new premium tires (toyo open country H/T). While a fix has been offered for "brake judder" as Nissan defines it, I was told at two different Nissan dealers that it would not remedy my problem. My problem surfaced before the 36 month/ unlimited mileage limitation, but I did not utilize the warranty coverage because my situation did not fit the definition. An independent tire dealer mechanic (who used to work for Nissan) indicated that defective rotors were indeed the problem, and internet forums and lemon law websites supported his claim. Since I had exceeded the 36 month limit by 90 days, I elected to let the local independent tire dealer install the Nissan parts. He was correct! problem solved (at least for now). I called Nissan Consumer Affairs line to complain, and to let them know that I felt that a safety recall should have been implemented because of the extreme safety implications involved--and not the company cost saving measures of a couple of tsbs and a feebly modified basic auto warranty. Nissan is acutely aware that they have a problem. She asked me what Nissan na could do for me? I replied, "pay for the parts and labor that it cost me to fix my truck, which total $747.65." She asked if I had the receipts for the repairs and I answered in the affirmative. When I disclosed that and independent tire dealer had installed the Nissan parts (done by a former Nissan technician), reimbursement for parts and labor were resolutely denied because a Nissan dealer didn't do the job (the same folks who told me I no longer had warranty coverage, and that the fix" would not remedy my particular problem). Updated 03/17/08
I have a 2004 Nissan Titan le extend cab with off road package and towing package. I have had to have the brakes looked at about every 20K miles. I currently have 67K on it, and I had it in the shop for 3 day while waiting on Nissan Corp to decide if they would still cover the brake defect. The dealer told us they could only turn the rotors and replace the pads, which they did 2X's. now it needs new rotors and pads, and suddenly the recall is no longer in effect, so I will have to pay over $500 to get this done. I refuse, and I am still waiting on Nissan Corp to call me. I will never buy another Nissan again, their customer service is horrible.
The contact owns a 2004 Nissan Titan. The dealer replaced the pads and rotors due to a recall on the vehicle. While coming to a stop at 5 mph, the vehicle rattled. The dealer replaced the pads and rotors again, however, the failure continued to occur. The recall number was unknown. The current mileage was 42,000 and failure mileage was 15,000. Updated 09/19/07
: the contact stated while applying brake pressure at various speeds, the pedal went all the way to the floor and there was an increased stopping distance. The vehicle was inspected by a dealer who determined the front brake pads needed to be replaced. Afterwards, the problem persisted. The vehicle was taken back to the dealer who determined this was the way the brakes were designed. The manufacturer was alerted.
: the contact stated the brake pedal was soft and when making a sudden stop, the brake had to be pumped in order to stop. The brake light illuminated on the vehicle. The pads and rotors were changed twice, but the problem persisted. There was a vibration in the steering wheel.
- Northridge, CA, USA
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: the contact stated when the brake pedal was applied, the brakes shook, vibrated and stopping power was diminished. The dealership replaced the front rotors and pads five times. The first time the pads and rotors were replaced after 4,000 miles. The fifth time the front pads and rotors were replaced at 27,000 miles. The contact was unsure of the mileage in between. The vehicle was at the dealership awaiting repair.
To whom it concerns, I own a 2004 Nissan Titan truck that has a major flaw in the braking system. I seriously think that I will be causing an accident if this problem is not fixed. I've been back to the dealership 3 times to have this problem fixed. They admitt to the faulty brakes sytem, but do not have a permanent fix. I am very concerned for the safety of my family. Please contact Nissan and force them to recall all the Titans and fix this well known problem. I can't believe in the year 2005 it is ok to have thousands of trucks roaming our highways with faulty brakes?
While applying the brake pedal, the steering wheel vibrated uncontrollably. The vehicle was taken to the dealer for inspection. The mechanic informed the driver that the brake pads and rotors needed to be replace and replaced it three times. However, the problem still occurs at this time.
Consumer complained about a front brake problem. Owner had the rotors and pads replaced after 7,000 miles. When driving, the vehicle shook violently when braking. Owner contacted the manufacturer, and was told that they were aware that the brakes were defective because of a design flaw. The consumer took the vehicle in for service several times but the problem was not fixed.
While applying the brake pedal vehicle vibrated uncontrollably. The driver was able to maintain control of the vehicle, and drove it to the dealer for inspection. Mechanic determined that brake rotors and pads needed to be replaced, and replaced them. However, the problem recurred.
I have a 2004 Nissan Titan SE and it requires new brakes at 5667 miles due to a faulty brake design. The truck shkes excessively every time I step on the brakes. I am concerned this is a potential problem that may cause an accident.
While applying the brake pedal vehicle vibrated uncontrollably. Vehicle was taken to the dealer for inspection, and mechanic determined that the rotors, disc, and brake pads needed to be replaced, and replaced them twice. However, the problem recurred.
Purchased 2004 Nissan Titan SE four door May 23rd for work. I average approximately 3,500 miles per month. The steering wheel started rocking back and forth violently every time I stepped on the brakes after about 4,500 miles. I took it in to the dealer and had the brake disks turned and the pads, bolts, miscellaneous items replaced under warranty. The truck started doing the same thing at 12,000 miles, around September, 2004. This time they replaced the discs, calipers, pads, bolts, everything and made all new again. I drove it and it happened again at 18,000 miles. At this point I was becoming very frustrated and angry at the situation. The Nissan dealer promised me that they had just received the most up to date repair kit from the Nissan factory and that they were being told that this should take care of the problem. The truck was braking fine until I reached 23,000 miles at the end of December, 2004. I spoke to the customer service department at the dealership and lodged a formal complaint. I was asked when was the last time that I had my brakes done and was told that they had a new repair kit since then. I told him that I was told this the last time and yet here I am again with the same problem. I had my brakes done again on Thursday December 30th, 2004. This means that my brakes have been done four times in the past six months since I purchased the vehicle.
While driving vehicle vibrated uncontrollably. Consumer took vehicle to the dealer for inspection, and mechanic determined that brake pads and rotors wore out and needed to be replaced. However, problem recurred.
Steering wheel vibration and brake pedal vibration when braking. Dealer replaced the front pads and resurfaced the rotors. After reading all of the other complaints for the same problem, I'm probably going to be back at the dealer for the same problem in a couple of thousand miles. I still like my truck though!!!
While driving consumer applied the brakes and pedal went to the floor. Vehicle shook uncontrollably. However, consumer was able to maintain control of the vehicle, and drove it to the dealer for inspection. Mechanic determined that brake pads and rotors needed to be replaced. Consumer informed the mechanic that the problem recurred. Drove the vehicle to the dealer again, and mechanic maintained that the brake pads and rotors were not manufactured to comply with this vehicle.
A D V E R T I S E M E N T S
- Headland, AL, USA