Inner Socket (Tie Rod) Inspection
Dealer Inventory
Dealer Announcement:
Nissan is conducting a dealer inventory quality action to inspect the inner socket (Tie Rod) and, if necessary, replace the right and/or left Tie Rods on 4,551 specific 2020 Sentra vehicles identified in Service Comm. The subject vehicles may have inner sockets that were damaged in either the manufacturing or the delivery process.
Affected vehicles are subject to stop sale and are either currently in dealer inventory or assigned and in transit to the dealer.
What Dealers Should Do:
PLEASE FOLLOW THE ATTACHED INSPECTION INSTRUCTIONS:
1. Verify if vehicles are affected by this quality action using Service Comm or DBS National Service History – Open Campaigns I.D. PM973
• New vehicles in dealer inventory can also be identified using DBS (Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to NPSB 15-460 for additional information
• Please continue to check newly arriving inventory for campaign applicability.
2. Use the attached procedure to inspect vehicles affected by this quality action.
• If the inspection results indicate that the tie rods are not bent, “NO=Goodâ€Â, no part replacement is necessary.
 File a claim for the inspection, and release the vehicle for sale.
• If the inspection results indicate that the tie rods are bent, “YES=NGâ€Â, do not submit a warranty claim, provide the requested information in an email to nnafqasupport@nissan-usa.com and HOLD the vehicle until further notice.
 Nissan FQA will review the E-mail submission and provide the dealer with repair and warranty claim instructions within two (2) business days of receipt.
Dealer Responsibility:
It is the dealer’s responsibility to check Service Comm or DBS National Service History – Open Campaign using the appropriate campaign I.D for the inspection status on each affected vehicle currently in new vehicle inventory.
