My complaint is that Clear Lake Nissan failed to properly repair a recall on my 2013 Sentra. The recall is located at: https://www.nhtsa.gov/vehicle/2013/NISSAN/SENTRA/4%252520DR/FWD#recalls. The Recall Campaign Bulletin # NTB13-032b / Campaign ID#: PC213 / NTSA#: 13V-069. It is located at: https://static.nhtsa.gov/odi/rcl/2013/RCRIT-13V069-4312.pdf. The date of initial issue was 8/5/2022. Associate at Clear Lake Nissan committed to run repairs on CVT reprograming & repair of OCS recall to include sensor and seatbelt repair, parts, and labor. Clear Lake Nissan has not attempted to resolve the issue; instead told me they will have to charge me a diagnostic fee of $181 and then parts and labor to do the repair. I asked to speak to a supervisor or manager and was told they will reach out to me via a phone call, but I have yet to receive a call from either a supervisor nor a manager. Please see uploaded files to include a more detailed write up of complaint with specific recall details & explanation of events.

- Deer Park, TX, USA

Recalls for the following: 1) takata recall; 2) mfg. Recall #R1608 ; 3) NHTSA recall #16V-24; and 4) the occupant classification system(OCS) designed to classify the size/weight of front seat passenger, and under certain conditions, automatically turn off the passenger airbag. OCS system is designed ton only deploy front passenger airbag when the front passenger seat is occupied by an adult. The OCS software may incorrectly classify the passenger seat as empty when it's occupied. If child restraint system (crs) is installed in front passenger seat, the seat belt bracket could deform and airbag may not deactivate as designed. Failure of passenger airbag to deploy during a crash could increase the risk of injury to passenger. If seat belt bracket deforms, this may increase risk of injury to child sitting in a crs installed in the front seat.

- Lillington, NC, USA