This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
When I reported that the chirping/squeaking sound had returned (around the engine belts) to the service dept. At sheehy Nissan in annapolis, the service person (mary) said that, if we can't recreate the sound the mechanic can't fix it. I proceeded to tell her to look at her data base for Dec 2001, and she would see that it has been only a month and the sound is back, but intermitent, and the service manager-zeek knew what it was after they had changed out the (2) defective senor recall. She got impatient and repeated the same again to me, about recreating the sound. Not being very educated or patient with customers, but rude, only served to upset me further about this vehicle and the complacent attitude I was up against. I thought, I would hate to think what would happen to me if one of those belts gave out. Its my life, not mary'. I also told her when the belts make that sound, the engine hestitates. This made no difference to this "service expert."
- Glen Burnie, MD, USA
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- Mount Kisco, NY, USA