This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I was driving at around 20 mph when the AEB warning light came on, a MALFUNCTION light came on, and the vehicle brakes locked up. I put the vehicle into neutral and shut it off. I then started it back up. The MALFUNCTION light was still on, the AEB warning light was still on. I was able to put it in drive and move it. I'm terrified if this happens again especially if I am on the highway when it happens. I took the vehicle to the dealer and they said they don't know why it happened and can't explain the warning lights.
Hello: We bought the vehicle in 2021. After a few months, we noticed that the vehicle braked itself: meaning it auto-braked while driving at 25mph on the road. We took the vehicle to the dealer for repair. They said, "the vehicle was absolutely fine and perhaps something in the way of the vehicle triggered braking". I, the driver replied, I didn't have any vehicles either in front of or behind me. And besides, I understand the "safety features" and functionalities. Yet, they gave me the vehicle without repair. After a few months, same thing happened: the vehicle auto-braked or braked itself without me the driver putting my foot on the brakes. This time I also called the company's consumer affairs who said they'd help. The consumer affairs worked with the dealer. The dealer now said, "yes the vehicle indeed had auto-braking issues and it could be fixed, and that they'll fix it". So, I, now assured that the vehicle was a 100% fine when it came to auto-braking had been driving the vehicle until today April 16th, 2024, when while driving out on the city in 25mph the vehicle auto-braked again! I emailed the dealer and also called the company's consumer affairs (at their headquarters) to keep them in the loop today, and expect to hear back from them. In this instance, (3rd in 2-3 years), I'm not sure whether the dealer will brush aside the problem as "nothing" as in the first instance, or purport to "fix the issue" without actually fixing it, as in the second instance. At any rate, it came down to a "matter of principle": meaning since I'm not sure if the vehicle's intrinsic defect will be "resolved completely ever", I have to report it to "governing authorities". I hope you will take it from here and do the needful. Thank you in advance for your support.
I purchase the vehicle at 58,000 or so miles, used at a dealership. The next day I returned the vehicle because while driving out of town, the vehicle said: Warning, Warning -- This vehicle is not safe to drive. Some components may not operator correctly. Do Not Drive this vehicle. This happens when you're on the highway above 50 miles per hour. There was a smoke smell also inside the car and outside. Dealership said it was the breaks and kept the car 45 minutes to repair the breaks. They said this vehicle was never in an accident and past MD Inspection but the last page said, vehicle failed. They never explained why it failed inspection the first time. The dealership cannot fix it and ignores me mostly. they said its a sensor issue, a settings feature issue and to bring in the vehicle to reset the settings. the dealership said in so many unspoken words, its your problem. Ive had the vehicle about 2 weeks now.
In October of 2022, While I was driving my 2020 Rogue on a country road to a school event for my granddaughter, the car made a soft bell sound then it immediately slammed on the brakes for no reason that I can understand. I immediately pulled the car off the road. It showed a triangle with an exclamation point within it in the dash display. I shut the car off and when I restarted it the triangle was gone and it drove ok. I later read online that this could be an AEB issue. It was a clear day with no rain and no cars close in front and, luckily, behind me. It scared the hell out of my wife and I. I no longer feel safe in the car if it can do this for no reason! I brought the car into a Nissan Dealer to have it checked on 10/20/22. They did not find any problems with it. They also did not see any fault codes that something happened within the vehicle's memory. I find it unbelievable that the car did not record the fault. To me this means that Nissan has deliberately disabled this function for this fault. I have done a lot of research and apparently this is a well known issue with Nissan vehicles, not just the rogues. I have also read that there are 2 class action suits against Nissan for this. I brought the vehicle in again in Jan 2023 to get the car checked again for the False Activation of AEB, FEB, or FCW. This time I asked to have it checked per NTB18-041D and reprogrammed to the latest software and/or any required hardware to fix this well known issue. They said this NTB was not for my rogue and did not fix it. I have read that this is normal for this defect shown in the NTB. I am still afraid to drive this car and have only driven it about 400 miles since it was looked at. And now I only drive it with the AEB disabled as I was instructed by a tech in the service dept. I would really like to be able to use the AEB safety feature without fear of it falsely locking up the brakes while I'm driving. This Rogue only has 6835 miles on it.
- Suwanee, GA, USA
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While backing out of the driveway or driving forward, the automatic brake engages without warning and without cause. Because of this, I was practically rear ended when driving forward. When backing out of the driveway, the suddenness and the shock of the incident was particularly alarming to my wife who was a passenger in the car, who has a history of having suffered 2 heart attacks. On the first report of the incident, the dealership replaced the sensors on the car. I recently took the car back to the dealership and they are saying they can't reproduce the problem. The warnings, a beeping noise, come at the same time as the engine shuts off.
Driving during morning hours on 2 lane road approx. 30 mph and breaks fully engaged without warning or being physically applied. A warning light displayed on the dash but then went away after approx 15-30 seconds. No other vehicles were around and no road obstruction. No system updates or outstanding repairs exist for this vehicle. A Nissan service appointment is pending for investigation of sensors.
While driving at 70mph on an empty highway, the car engages the AEB system and violently hits the brakes while no other vehicles or objects are present. Same thing happened on an empty city street a few weeks prior.
AEB light flashes on and off at random driving times. sent in for inspection no code generated but have videos of each one. Safety feature that is no longer a safety feature, but a hazard to self and others while driving. when ur car stops would be my #1 one indicator especially on the freeway and at random times= accident, the possible death of self and others! no, the dealer cant no regenerate the code. no other inspection except the local dealer. No other warnings. light just randomly appeared 2 days after the purchase of the car, a few months later, etc same pattern. was informed weather, then dirt. NOT sure how a person can avoid weather; fog, condensation, moisture. or bugs hitting ur windshield or review mirrors while driving. I would have to bubble wrap my car for that and those things not to possibly effect this sensor.
Pulling into Parking space at the Mall...went to brake and husband's foot got caught under brake pedal between gas pedal and brake. not able to release his foot to get on brake pedal car would not stop, put car into park did not stop we hit the car in front. This is the second Accident because of this issue....
Breaks slammed on without warning with nothing in front of vehicle. There where no vehicles within a mile ahead. There where 4 people in the vehicle and the seat belts did not lock up and passengers where slammed into the dash. The breaks have locked up twice now.
Traveling between 35-40mph AEB comes on out of no where. There was no vehicle or obstructions in front of me in my lane at all. There was no warning lights or tones just instant loud braking. I have had it come on twice while backing down my drive but assumed it was picking up the curb or light post or cars in the driveway. This could have been a catastrophic incident had I been traveling at a higher rate of speed or there had been someone immediately behind me. I have contacted the dealership and we are working on what to do next.
I was driving approximately 40 mph on a road that was unoccupied by anybody else and the light started flashing and my brakes locked up in the middle of the road for about 3 seconds and then released. I reported it to the Nissan dealership they claimed that there was nothing wrong. I went back to the Nissan dealership after contacting Nissan corporation and they told me that there was a sensor that they had to replace but after they replaced said sensor my rear sonar doesn't work so I believe they just disconnected something and then the dealership took back the paperwork claiming that they were going to do more research on the issue.
While driving on an interstate off-ramp going approx. 35 mph, then turning left, my 2020 Nissan Rogue sv AWD, suddenly and automatically came to an almost complete stop. I was able to cruise to the shoulder and avoid being hit by a vehicle behind me.
My emergency braking system engaged as I was driving. I was going approx. 35 miles per hour on a city street when it happened. It made a loud grinding sound as it jerked my vehicle to an immediate stop in traffic, causing all the seat belts to jerk tight as we were thrown against them. It only lasted for a split second and I was able to resume driving.
This vehicle was purchased brand new on June 2020. First incident was in November 2020 I was driving at 55mph on a highway and all of the sudden the emergency brake was turned on and my car came to a complete stop and the car started beeping letting me know of the possible collision. There was clearly nothing in front of me but thanks to this incident I came so close to causing a monstrous chain effect of an accident and could have been fatal if someone would have rear ended me given the speed everyone is traveling and my car suddenly stopping. I took my car to the dealership it was purchased from and they "did a software update" and replaced the electric module of the car. Since that incident I am very fearful that it'll happen again. It's terrible that I'm driving a care I don't even feel safe in and still paying. Also there's this noise coming from the back axel's they sound like if there braking apart very loud and every time I back up they can even be heard and it turns heads and its terrible again I'm embarrassed of the loud noise of it and took it to the dealership all they can say is "cant hear and cant fix issue since its non-existent". also the radio randomly will shut off and power on at any time then speakers start to sound like if someone dropped water inside of them! and again the dealerships response "no issue at the time of service" and there recommendation is to record it on my phone when it happens. Well I cant do that if I'm driving. This car is the definition of a lemon. Not happy of the purchase and wouldn't recommended this vehicle to anyone.
Several ocasions my 2020 Nissan Rogue will unexpectedly break while driving. I took the vehicle to my local dealer for service. They told me they hooked it up to a diagnostic computer and no issues were found. I left in the car with no repair done. Over the next two weeks the vehicle had several unexpected breaking occurrences. I contacted the dealer and spoke to the service manager. He told me he needed the vehicle for two days and when could I bring it in. We agreed on a date and the vehicle was dropped off. During the time between contact and the appoitment I found Nissan technical bulletin tsb ntb18-041C which is a tsb about false activation of the aeb system. I brought this to the service manager attention and he said he would look into it. I dropped the vehicle off and he had his master technician look at the vehicle. I was told that they drove the vehicle and found no issues. The diagnostic computer showed no error codes. When I asked about the tsb I was told that it did not apply to my vehicle. I was told to keep a log of when and where the false activation events happened and there was nothing else they could do. I have attached the tsb to this complaint. With no resolution to this safety issue from the dealer and nowhere else to turn for help I am now very hesitant to drive this vehicle due to the fact that the vehicle may stop at any time and could cause a crash.
The contact owns a 2020 Nissan Rogue. The contact stated that while driving approximately 35 mph, there was a loud buzzing sound with a flashing light coming from the transmission shifter. The contact was momentarily unable to control the vehicle. The contact indicated that the steering wheel would not turn and the brakes would not operate as designed. The vehicle seemed to be stalling before suddenly driving as normal. The failure occurred on two separate occasions. The vehicle was taken to middletown Nissan located at 1153 newfield St, middletown, ct 06457 who was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 2,300.
My 2020 Nissan Rogue I only had about 3 days and I was driving turning out of a church parking lot and it cut off on me. I tried to crank it and it would not crank. The check engine light was also on. Had to have it towed. The second 2020 Nissan Rogue I got from the same dealership, I have been having issues with the Feb/aeb light coming since September. No one, no animals, no fog, no rain, no other cars are near me when this light kept coming on, that I have video of. Had it looked at at two different Nissan dealerships one found past codes in Oct and the other on 11/3 said everything was perfectly fine nothing was wrong. On 11/4 I was driving about 35-40 miles per hour on a city street and my car just braked on me out of no where. And a red/orange light with a car in the middle with a sound wave type symbol blinked on the dashboard and when off before I knew it. It was terrifying and thankfully no one was hurt because our heads flew forward and this could have caused an accident. No cars were in front of me during this time, but there were some behind me that could have hit me and caused a major accident. The dealerships are aware and so is Nissan Consumer Affairs, but I am still being told it is okay to drive this unsafe vehicle because there are no codes that the computer can find.
A D V E R T I S E M E N T S
- Jackson, NJ, USA