Automatic Emergency Braking (AEB)
Voluntary Service Campaign
***** Campaign Summary*****
Nissan is committed to the safety, security and satisfaction of our customers and their passengers. Nissan is upgrading an existing Customer Service Initiative to a Voluntary Service Campaign on certain Model Year 2017-18 Rogue (T32), Rogue Sport (J11), and Rogue Hybrid (T32H) vehicles to reprogram the Radar and Advanced Driver Assistance System (ADAS) components of the Automatic Emergency Braking (AEB) system. Covered vehicles that were not updated under NPSB/18-443 will be reprogrammed with updated software to improve system functionality through reduced false positive AEB activation in certain driving environments.
In rare instances and unique roadway environments such as certain types of railroad crossings and metal overpasses, the AEB system in some vehicles may activate braking when it is not needed. The driver can always override the AEB system by pressing the accelerator.
Nissan previously invited customers that had experienced an issue with their AEB system to come in for updated software before their Limited Vehicle Warranty expired. Now, Nissan is encouraging owners to have this important software update performed without regard to any issues or warranty status.
***** What Dealers Should Do *****
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service Comm or DBS National Service History - Open Campaign I.D. P9327.
2. Dealers should reprogram the Radar and ADAS software on any affected vehicles in retailer new or pre-owned inventory to help ensure customer satisfaction.
3. Dealers should use NTB19-064 to inspect and, if necessary, remedy any vehicles subject to this campaign.
4. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm and release the vehicle.
