Posting my bad experience with Nissan Consumer Affairs regarding a KNOWN issue with engines overheating and the vehicle stopping. This will be posted on as many social media websites as possible to spread the word on how Nissan doesn’t stand behind a KNOWN issue.
Purchased a 2014 Nissan Rogue with 95,000 miles on it back in the summer of 2021. It currently has 102,00 miles. Along with the purchase, I purchased the “extended” warranty for $2400 to cover the drive-train. All was running well until the temperatures starting climbing into the 90’s consistently. While travelling on the turnpike at 75 mph, the engine suddenly shut down and I began coasting until I stopped. I tried restarting the car but to no avail. I called a tow truck to tow me back home 35 miles.
I started doing research as to why this happened. It’s two-sided. The good part was that it shut the engine down before it overheated. The bad part was that I did need a new part for the transmission per the Nissan Dealership. Good-bad there too. Though I had the extended warranty with Protective Asset Protection, I still had to pay the labor difference between what the Dealership charges and what the third-party would cover. That was a $400 difference which I discussed with the warranty company. They are in agreement with the Dealership on the amount of labor they would pay “per hour”. The difference is that “based on a national average”, they say the job would only take 9.7 hours X $150/hr. However, Nissan said it would take 12.3 to complete. The difference in time is where the $400 discrepancy comes in. Not sure how the warranty figures all that out, but that’s a scam in itself. I spoke to someone at Nissan Consumer Affairs and all she could do was escalate. While talking, she sent a message to the two gentlemen working on my case (Richard Garrett & Mark Avery) and they told her to tell me t have the Dealership call one of them and they can help. Sounded very positive. I contacted the Dealership and asked them to call one of the gentlemen. They did and called me back with the great news. Protective asset Protection would give them credit for a whopping half hour of labor ($75.00)! That’s it. As someone who has worked on cars periodically, you never know what kind of issues you may run into. I will revisit this issue again.
The Nissan Dealership then said I needed an “engine cooler” which will eliminate this from happening again. The cost: $1500.00 and it NOT covered by the extended warranty. The engine overheating is a KNOWN issue yet Nissan is doing nothing about it. If it wasn’t for their KNOWN issue, I wouldn’t have to purchase the “engine cooler”. It’s time for a Class-action lawsuit!
I’ve spoken to Nissan Consumer Affairs customer service about my $1500 cost for the engine cooler. They did nothing but escalate it to a Supervisor who escalated it to the “Executive Team” and they all say the same thing: “The cars warranty is only to 60,000 miles” and there’s nothing they can do. Yes there is! How about standing behind a KNOWN issue with your vehicles (it happens to more than just the Rogue) and replace the engine cooler at no charge!
Bottom line is I will NEVER purchase another Nissan vehicle based on them not standing behind their KNOWN issue. Make sure you think twice about purchasing a Nissan vehicle in the future as there may be a KNOWN problem down the road that they refuse to stand up to.
It would cause the vehicle to stop working while traveling 80 miles an hour. Even with foot pressed to the floor. I had to pull over, turn vehicle off then back and sometimes it would kick on. When I took it to the shop they said they tested it and said could not recreate issue. Finally figured out the issue by searching the internet.
Another Nissan Rogue 2013 Lemon Issue. Car totally stopped in the middle of the highway leaving us almost getting killed by a tractor-trailer and a bus. This situation happened to me twice before anyone figured out what the problem was. Shame on Nissan for poor workmanship and not standing behind their product. Unfortunately, it is going to take a tragedy before they realize how to make better quality vehicles.
- cher5,
Gardner, MA, US
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A D V E R T I S E M E N T S
Posting my bad experience with Nissan Consumer Affairs regarding a KNOWN issue with engines overheating and the vehicle stopping. This will be posted on as many social media websites as possible to spread the word on how Nissan doesn’t stand behind a KNOWN issue.
Purchased a 2014 Nissan Rogue with 95,000 miles on it back in the summer of 2021. It currently has 102,00 miles. Along with the purchase, I purchased the “extended” warranty for $2400 to cover the drive-train. All was running well until the temperatures starting climbing into the 90’s consistently. While travelling on the turnpike at 75 mph, the engine suddenly shut down and I began coasting until I stopped. I tried restarting the car but to no avail. I called a tow truck to tow me back home 35 miles.
I started doing research as to why this happened. It’s two-sided. The good part was that it shut the engine down before it overheated. The bad part was that I did need a new part for the transmission per the Nissan Dealership. Good-bad there too. Though I had the extended warranty with Protective Asset Protection, I still had to pay the labor difference between what the Dealership charges and what the third-party would cover. That was a $400 difference which I discussed with the warranty company. They are in agreement with the Dealership on the amount of labor they would pay “per hour”. The difference is that “based on a national average”, they say the job would only take 9.7 hours X $150/hr. However, Nissan said it would take 12.3 to complete. The difference in time is where the $400 discrepancy comes in. Not sure how the warranty figures all that out, but that’s a scam in itself. I spoke to someone at Nissan Consumer Affairs and all she could do was escalate. While talking, she sent a message to the two gentlemen working on my case (Richard Garrett & Mark Avery) and they told her to tell me t have the Dealership call one of them and they can help. Sounded very positive. I contacted the Dealership and asked them to call one of the gentlemen. They did and called me back with the great news. Protective asset Protection would give them credit for a whopping half hour of labor ($75.00)! That’s it. As someone who has worked on cars periodically, you never know what kind of issues you may run into. I will revisit this issue again.
The Nissan Dealership then said I needed an “engine cooler” which will eliminate this from happening again. The cost: $1500.00 and it NOT covered by the extended warranty. The engine overheating is a KNOWN issue yet Nissan is doing nothing about it. If it wasn’t for their KNOWN issue, I wouldn’t have to purchase the “engine cooler”. It’s time for a Class-action lawsuit!
I’ve spoken to Nissan Consumer Affairs customer service about my $1500 cost for the engine cooler. They did nothing but escalate it to a Supervisor who escalated it to the “Executive Team” and they all say the same thing: “The cars warranty is only to 60,000 miles” and there’s nothing they can do. Yes there is! How about standing behind a KNOWN issue with your vehicles (it happens to more than just the Rogue) and replace the engine cooler at no charge!
Bottom line is I will NEVER purchase another Nissan vehicle based on them not standing behind their KNOWN issue. Make sure you think twice about purchasing a Nissan vehicle in the future as there may be a KNOWN problem down the road that they refuse to stand up to.
- Jeff G., TOLEDO, OH, US