This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I purchased a 2009 Nissan Rogue. Approximately 3 weeks ago (1/7/10) the drivers side door handle broke. I was unable to enter my vehicle through the drivers side. The door opens from the inside, but I can't open the vehicle from the outside. I went to kingston Nissan, in kingston, NY 12401 and advised them of the problem. A mechanic looked at my vehicle and advised me that a new handle was needed. I thought this type of part could be easily fixed, but I was wrong. As of today, (1/28/10) my vehicle has not been fixed. Kingston Nissan service department advised me that they can not find a replacement part and that the part(s) are coming from Japan and would arrive until February 7th, 2010. I must wait over a month to get my vehicle fixed. In the meantime, the only way to access my vehicle is by using the passenger side door and climb over the seats. If I were physically unable to climb over the seats, I would not be able to operate my vehicle. Fortunately, I am able, but if a person was not, they would either have to rent a vehicle or use some other means of transportation. I find this problem inexcusable. A simple door handle part must be sent from Japan to fix this problem. Please assist me in finding a better solution. Also, I have recently received several recalls on my vehicle. I feel that Nissan is providing inadequate service to its customers and maybe supplying inadequate vehicles and potentially unsafe vehicles to the american public. Thank you for your time. Tw*
- Saugerties, NY, USA
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- Saugerties, NY, USA