I was sent to post cards at different times to fix the recall one was after thanksgiving about the 28th of November 2018 I went out there they failed to fix the problem they didn't have the parts or the mechanic wasn't available so they sent another postcard saying call back the parts are available now I go there which today December 23rd and she's telling me there's no mechanic people have played games with me I work I don't have time to keep running back and forth if they're not going to fix the car please send me to a Nissan that will fix this recall problem if I get in an accident and something happens to me I'm going to sue major big.

- Newark, NJ, USA

The strut tower repair that was made by Nissan in 09/2011 as part of NHTSA recall campaign #11V24000 (strut tower corrosion recall because of salt in new england states) failed on 8/17/2015. As a direct result of the structural failure in the passenger side strut tower, the break-line severed causing an immediate breaking failure, and also made the car unsafe to drive because of the structural failure which exposed the engine compartment to the interior wheel well. As of 8/26/2015, Nissan usa Consumer Affairs div. Refused to pay for the $1,300 in repairs (parts & labor) stating that they were not responsible to make additional repairs to correct the original recall notice because the vehicle is more than 8 years old, and they already fixed it as as a level 1 repair as required under the recall. They did't care that their repair was only 4 years old and that the vehicle had a visual/safety inspection performed by a Nissan dealer less than a year ago when the vehicle was recalled to replace the air bags.

- Kinnelon, NJ, USA

Paint is peeling off down to bare metal.

- West Chester, PA, USA

To whom it may concern:Nissan is under a federal mandate to warranty the catalytic converter on my vehicle, 2003 Nissan Pathfinder, for 8 years or 80,000 miles.my truck currently (as of today) has under 39,000 miles.I did not find out until after the work had been completed that it should have been covered by Nissan. I am sure it has to do with the emissions and I am sure people would be very interested to know that Nissan is looking for any way they can get out of covering the defective parts that the government has required them to cover.I then contacted Nissan directly.after speaking with a man in india, I was sent to gloria in the us. My file number was 5793503. I was then contacted by ilysa who statedit is our policy to only warranty service done at a Nissan dealership.which makes sense. It would be difficult to warranty any service done at another shop.I am not asking them to cover the service. Only the part that was put on this truck originally in a Nissan plant is what the government has mandated that they cover.after getting no where with ilysa @ X57743 I requested that my concern be passed to her supervisor.I received a very short phone call from kim(615.725.7761) who also said that is our policy.at this point I have had 2 people tell me they will not follow the federal mandate of covering this part.after getting nowhere with kim I asked to be put in touch with her supervisor.she absolutely refused and she was very animate in telling me she would not be escalating my issue.I told her that I, as a consumer and customer, was requesting to speak to a supervisor and she told meand I quote it doesnt matter what you want. And again I quote I dont care if you are a client. After exchanging some frustration and words she said I will not escalate this call and further and hung up on me.I have since heard from ilysa at Nissan (X57743) on September 6, 2007 and she reiterated that they will do absolutely nothing.

- Chanhassen, MN, USA