$8,000 is a true figure of what they charged us to fix the convertible roof. Now it is broken again and they won't do anything about it. Wyler Nissan is a joke. It has low mileage because my husband only drove it in the summer. He loved this car. We bought this car after he recovered from a server stroke. He has dealt with Wyler Nissan and also Nissan Corp. Right now it is not drivable because the roof is half way down. My husband called a tow truck and they refused to tow it because it was not safe with the roof half way down. He called the dealership and asked if some one could send someone out to look at the car since he could not get it towed and they said no. They have our $8,000 and we have a car we cannot use. They also had the car for 8 months and could not figure how to fit it. I will put my email, because this a true complaint. Please feel free to contact me: susanhendel@hotmail.com

I am so screwed by Nissan I can't even begin to tell you. I have the 2011 Nissan CrossCabrolet and the top broke. Apparently it is the hydraulics and the top is stuck in the down position and the top cover wont go all the way closed. The top always had a problem because it would hit the back seat going up, but I would help it and that usually did the trick. Anyhow, I was putting the top up and the whole thing froze. Apparently, the hydraulics froze up. THE COST OF THE REPAIR IS $19,000. I REPEAT $19,000. I am not kidding. Apparently the parts run $16,000 of that repair cost.

On top of that, since the cover is not all the way shut, it makes a constant beep sound whenever the car drives I have tuned it out to White noise.. Fortunately, I live in California so it is not much of a problem in the summer, but I really dont know what to do.

I contacted Nissan consumer services and they would not do anything for me. They were very professional, but ultimately totally worthless when it came to helping me out. They did not even offer a discount on the part. Now I'm trying to find used parts from this car, but of course it is so rare they are very hard to find. Also, of course I would want it warranted, but I cant even find the part. One guy who bought a whole top from the junk yard is selling one on eBay, but he wants $2500 and won't warranty it. IF ANYONE HAS ANY SUGGESTIONS I WOULD LOVE TO HEAR THEM. Thanks.

I purchased my car used, March 2014 from Carmax. The full warranty that was left on it was for only three more weeks. Within a week I went to Glendale Nissan and had them do an inspection to catch anything before the warranty ran out. (Warranty for years out, but not mileage).

At that time I told them that the convertible top had problems opening and closing and getting stuck. I was told by Jose Gudiel that it was 'the sun," causing it from sitting outside. I was unsatisfied with that reason, but they refused to do any repairs on it. A month later, same problem. Brought to Nissan Glendale and they said it was a mistake, a mechanism attached to the defroster had to be replaced. They called a glass rep guy who repaired.

January 5, now the convertible top will not go down or up. I brought back. They now say it's the gear mechanism for the roof has to be replaced at a cost of $3,050.

They did not do a thorough inspection and MISSED the actual issue while under warranty and now say I am out of luck. I want them to cover the repair in full.

Nissan Murano Cross Cabriolet was a poor design on Nissan part. I have had nothing but problems with my drop top and have not been able to comfortably use it for the purpose of its design. I have taken it back to the dealership many times and was told that there is/was a screw loose that they tighted up. This has gone on for about two years.

My convertible top will not go up and down properly and today its again in Sterling McCall Nissans Service Center in Sugar Land, Texas and even I was sold the extended warranty and was told that the extended warranty would cover if I have any problems with my convertible top. Nissan has not ever and to date say they are not going to fix the top and that they are not responsible for the mechanics that makes this top work properly. Although the extended warranty speaks about all of the nuts, bolts, screws that is covered the nuts, bolts, screws in the convertible top is not covered. And they are returning the vehicle to me unfixed and refuse to. Note, I have been told by their employees every time I bring my vehicle in that other owners of this vehicle have the same problem and their was even a recall on this vehicle I never knew anything about. Employee(s) also told me that this is why they stopped making this vehicle.

2nd time not converting.

I confidently took my car in on Tuesday 5/26 before 8am as this was the second time I had an issue with my car not converting, but I just knew they would be able to fix the issue as they had before. I did not have an appt. I was greeted promptly by John who told me I could wait for my car to be diagnosed. The issue with my car is that it would not convert. I waited about 1/2 hour & was told by John that the problem was that there were bent rods in the crate area that housed the hood when converted. John stated that it could be fixed and would cost $399 for three hours of labor.

I received a call from Nissan on my voicemail on Tuesday evening at 8pm stating that they needed to speak to me further about my car. I called back the following morning at about 9am and was placed on hold by two different individuals for more than 15 minutes. I finally spoke to Richie who stated he was taking over for John, as John was going to be out a few days. Richie informed me that my car was still not fixed but they were going to further diagnose and let me know what is wrong. He stated he would be calling me back that same day between 11:30am-1:00pm. I never heard back from Chapman until I went there on Friday morning.

At that time, I was greeted by Richie who stated that my car was still not functioning correctly. He stated that my options were to change out the roof for more than $16,000 or replace the motor that would cost $890, but that they still did not know if either would resolve my issue because they did not know what was wrong. He did inform me that they were able to manually get the roof back up and that I would still have to pay the initial fee of $399 though my car was not fixed. I asked Richie why I had to pay when I was assured that fixing the bent rods would resolve my issue and that my car would be fixed and it was not. Richie told me I had to pay because it was only fair that the technician who worked on my car be compensated. I asked him again why was this fair to me when I was assured that my car would be fixed, but was not. He reiterated what he stated initially and dismissively asked me to wait in the cashier area for my paperwork. I did not feel I would get any resolve with him as he was really rude and crass.

Once he brought my paperwork over to me, he did inform me that the best he could do is give me 15% off of my bill. I was very dissatisfied and felt as if I was getting robbed, but still paid my bill.

I went to work and parked my car. I noticed at that time my windows would not go up or down automatically. Later, when I got off from work, I noticed that my window was open about an inch. I thought it was weird as I know for sure I pulled the window all the way closed. At that time, I inspected the trunk of my car where the roof is stored when converted. I noticed that there were still bent rods in the crate where the roof stores and I also noticed that the two beige flaps on the left and right that sit on the top of the trunk once converted were not even.

I took my car back to Chapman at around 5:00pm where I was not greeted this time and noticed Richie at the counter who looked very disgusted at my presence. I went into the service area and explained what was going on with my windows. Richie stated that no one would be able to service my car at this time. The manager sitting a few feet away in his office heard the conversation and intervened. He told Richie that my windows are as such because of the work that was done early and that they only needed to be re-calibrated.

Richie went out to fix the windows, but not successfully initially. Richie went into the manager’s office and afterwards went back out to my car. Richie came back in and told me that my windows were fixed. I then proceeded to explain what I observed in the trunk of my car. Richie stated that there was no one able to look at it at that time but I could make an appointment to bring it back on Monday 6/1/15. I asked that he go to my car and observe what I did. Richie did so, but reiterated that no one could diagnose it at this time. I explained that I did not expect anyone to because it was late, but that they consider that they did not consider or take into account what I observed in my trunk.

At this time, I must admit that I very disappointed in the service I received from Chapman Nissan and the Nissan Corporation. I purchased my current car new from Chapman Nissan and feel I shouldn't have such issues with only 43,000 miles on the car, and further, should be able to rely on the place where I purchased the car to be able to diagnose and fix properly. I also should not feel as if I was robbed when coming into your place of business.

This is my fourth Nissan and I have never owned any other brand. After this experience I am never doing business with this company again.