This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
On January 22, 2020 around 5:30 am I discovered that my backup camera was not functioning. I turned my car off and on at least three times to try and get it to work but that did not resolve the issue. The backup camera is showing the red, green and yellow guide lines but the screen is black. It is not returning any images from behind the vehicle. The vehicle was at home in a parking spot when this occurred. One week later to today, January 28,2020, the backup camera is still not functioning properly. It did work for a few days on its own without being repaired after January 22,2020 and then stopped working again. It seem to be working off and on and I do not know what is causing it. When I contacted Nissan, my vehicle millage was at 36,099. Nissan of coral springs Florida stated that the warranty expired at 36,000 and will not honor my vehicle. I am a mother of two young children and do not feel comfortable reversing in my Nissan because looking through the back or rear glass of the Nissan Murano is very difficult due to its design.
The car hood has a ridge that slopes toward the driver directly in front of the windshield wipers. The sun reflects directly into the driver when there is morning or afternoon sun and the sun visor cannot be positioned low enough to block the reflection. This reflection can temporarily blind the driver while the car is in motion. I am trading this car in for another vehicle because of this issue.
I have a 2017 Nissan Murano. I was driving on a highway at approximately 12 in the afternoon when we heard a loud explosion on the roof of the car. The sunroof glass and headliner were both closed. I slightly opened the headliner and could see the glass was shattered. I immediately pulled over on the side of the highway and looked on top of the car to find the front section of the panoramic sunroof had completely exploded and was shatter. The glass was actually protruding upward so it was obvious nothing had falling from the sky on top of it. The glass, then gave way and completely fell on the fabric headliner. We then spent the next hour and a half on the side of the highway waiting for a tow truck where the vehicles was then towed to a Nissan dealer. At the time of incident, it was 75 degrees outside and clear day. I was driving 55 miles per hour.
I am concerned about the glare from the hood that blinds me when I'm driving. When the sun shines on the hood it causes a glare that prevents the driver from seeing the road. This has been going on since I purchased the car in March 2018. I have tried adjusting my seat, adjusting the steering wheel, and wearing uv protected sunglasses. None of these solutions help the problem. Now I'm experiencing eye pains that I'm worried may be related. But most importantly I'm worried that the glare will cause me to have a car accident.
- Conyers, GA, USA
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Glare from the chrome area of the side air vents into the side view mirrors both driver and passenger side. The reflection from the chrome around the side air vents into the side view mirrors distorts the drivers vision on both mirrors. This is a definite safety hazard and Nissan should correct the problem. It appears Nissan has failed to correct this problem and that others have complained about this problem as well. I have had 3 other Murano's and never had a problem until this model and year.
A D V E R T I S E M E N T S
- Humble, TX, USA