This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
This car has had electrical issues from 2016 it's all in the carfax and it's caused me 2 accidents in less than 6 months and 1st was the car wouldn't stop like it's supposed to and it seemed like the assisted braking sometimes would kick in and out...then 2nd one air bag deployed with airbag turned off
The sunroof firmware programing failed and did not properly close the sunroof. There was no visible gap or signs of failed sealing. Recently, Southern California was hit with two storms. Unfortunately, the vehicle became flooded due to leaking in the sunroof because it did not close properly. The safety of my passenger and myself were put at risk as the dashboard filled with water, hence compromising airbag safety and electronic components. No error or check lights were illuminated. The vehicle has been inspected by both the dealership and my auto insurance representative. There were zero warning lamps, messages, nor symptoms. Had the sunroof firmware been properly coded, this never would have happened.
The contact owns a 2015 Nissan Murano. The contact stated that the air bag warning light illuminated and remained illuminated. The contact was concerned for his safety that in the event of a crash, the air bags may fail to deploy as designed. The vehicle was taken to sutherlin Nissan service (8125 E colonial dr, orlando, fl 32807) and was repaired however, the air bag warning light remained illuminated. The contact stated that the vehicle was taken to the same dealer multiple times for the same failure. The manufacturer was made aware of the failure and provided a case number. The failure mileage was approximately 39,000.
OCS is showing passenger seat empty even when occupied. As a result, the passenger frontal air bag may be turned off and not deploy in the event of a crash. This problem was listed in NHTSA campaign number 16V-244 dated April 29, 2016.
- Johnstown, CO, USA
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The contact owned a 2015 Nissan Murano. While driving approximately 60 mph, another vehicle crashed into the rear of the contact's vehicle. As a result, the contact crashed into the guardrail. The air bags failed to deploy. The contact sustained head, shoulder, lower back, and neck injuries that required medical attention. In addition, the front and two rear passengers sustained head, shoulder, neck, arm, back, and leg injuries that required medical attention. A police report was filed. The vehicle was destroyed and towed to a towing lot. The vehicle was not taken to a dealer. The VIN was included in NHTSA campaign number: 16V244000 (air bags). The manufacturer was not contacted. The approximate failure mileage was 20,000.
Passenger side airbag stops detecting adult passenger, was recalled by Nissan in 2016 and system was reprogramed, it's now May 2017 and the problem has started again. Will need to contact Nissan for repairs. Also when driving there is an extreme glare from the back side of the hood which blinds and disorients when driving towards the sun, nearly wreaked car because I could not see for a few seconds. This happens all year when sun shines.
Hello I own a 2015 Murano platinum had recall for passenger air bag classification system not recognizing occupant. Had service done now air bag off is indicated all the time. I complained that this is not a real fix was told that's how all cars are now that is a lie. The problem is its not fixed while driving with my wife in passenger seat with her seat belt on dash light said airbag off I have a picture of this which shows this situation Nissan needs to repair this and restore it to its original design specs. Thank you for your time you can contact me at [xxx] [xxx] contact information: Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
Passenger airbag light remains on sporadically when a passenger is in the seat. The vehicle has been taken to the dealer two times but the problem hasn't been resolved. The problem is still occurring sporadically.
Had a recall on passenger side airbag. The light stays on when a passenger is present. We took it in to have it fixed according to the recall.it worked for a while and started doing the same issues. Sometimes it works and sometimes it doesn't. again we asked them to take a look at it. What they told us to wiggle around on the seat, which is stupid. It's still not fixed.this is a safety issue and we want it fix. Not happy about this. Is it a software problem?
We have repeatedly complained to our dealer regarding the passenger side air bag not activating with a passenger in the seat. It does not occur all of the time, and will usually engage within 5 miles of driving. I just had the dealer look at it again and requested that the sensor be replaced. They can't recreate our issue after having the car for 4 days, so they replaced nothing and gave me the car back. I am completely frustrated at their lack of concern over what I consider to be a safety failure. We have had the issue since we bought the car in April 2016.
The contact leased a 2015 Nissan Murano. While driving approximately 55 mph, another vehicle crashed into the front driver's side of the contact's vehicle. All of the air bags deployed except the front passenger side dashboard air bag. A police report was filed. The driver sustained extensive bruising to the left shoulder, bruising from the seat belt restraint, bruises to the right knee, and the right shin. Medical attention was received. The insurance company towed the vehicle to a collision center. The cause of the failure was not determined. The manufacturer was notified of the failure. The contact was waiting on a technical response from the manufacturer. The vehicle was destroyed due to the failure. The VIN was not available. The approximate failure mileage was 22,300.
2015 Nissan Murano customer writes in regards to recall R1609 safety issue with the occupant classification system - OCS. After R1609 field service action performed on 10/30/15 OCS intermittiently incorrectly classifies an adult passenger weighing 150 lbs. As a child for periods of 12 seconds up to 8 minutes as indicated by the center console indicator. Issue occurs while stationary, in motion on city street or highway under all circumstances. Safety issue still remains a unresolved problem.
OCS recall to have the computer reset for the passenger airbag indicator light. I have the exact systems as some others in the complaint section with this recall. Which is the light does not always go off when someone is siting in the passenger seat. It is an intermittent problem. I have notified the dealer about it but they couldn't do anything since it is a firmware issue that Nissan will have to patch again and notify dealers by a tsb plus I did notify Nissan customer service about the issue but they gave the usual run around answer go back to the dealer etc. Because you are dealing with a customer service rep not an engineer who can actually fix the problem. So it will take another recall etc. By NHTSA to force a fix.
I received a recall notice for the front passenger seat OCS (16V244000). The dealer completed the service. Shortly after the vehicle began to exhibit the same symptoms again. The passenger side air bag off indicator light was on even though there was a 160 lb. Person in the seat. This did not happen all the time but periodically. I just had the vehicle in for service again and reported the problem still exists. The dealer had someone sit in the passenger seat and the light did not come on at that time. They simply gave me a sheet of paper telling me how the light works which is no different than what the manual says. They said the person sitting in the seat had probably not been sitting right causing the system to think no one was in it? there is still a problem with the passenger side airbag sensor, despite the initial recall. The problem does not happen all the time but it does happen periodically.
The contact owns a 2015 Nissan Murano. While driving various speeds, the air bag indicator illuminated inconsistently. The vehicle was taken back to the dealer approximately five months ago and repaired per an unknown recall. The technician was unable to duplicate or diagnose the failure. The manufacturer was made aware of the failure and consulted with the dealer. The failure was not remedied. The failure mileage was approximately 7,000.
I noticed that my passenger airbag off indicator light was illuminated when I was sitting in the passenger seat. It would happen intermittently. Nissan issued a recall for the airbag and I took the car in to have it serviced and assumed it was a related issue. After the recall was completed, the same issue of the light occurred intermittently. I returned the car to Nissan who replaced the entire airbag module. After that, I still noticed the light would intermittently be on while there was a passenger in the seat. Specifically, myself or my daughter. Both of us are 110-120 lb adults. I again returned the car to Nissan who admitted that there is no definite weight that will activate the airbag and the 110-120 range is indeterminate. The suggestion was that I pull over and restart the car to reset the system to recognize a passenger in the seat. I am unable to establish any pattern of what causes it to happen. It seems very random. Occasionally when at a stop light, the car will recalculate and activate the airbag. I would estimate 40% of the time a passenger is in the seat, the light illuminates to indicate the airbag is off. I feel this is a faulty and dangerous design. No one disclosed when I bought the car I may not have airbag protection. Initially I was told the weight setting was anything greater than 70lbs would activate the airbag which is reasonable to protect smaller infant passengers that shouldn't be in the front seat to begin with. But adults and teens over 70lbs should have reliable and consistent airbag protection. I do have videos of myself in the passenger seat with the airbag light while we are driving on the highway if needed. I am disappointed and shocked Nissan does not feel this is a safety concern.
2015 Nissan Murano. Consumer writes in regards to recall R1609 safety issue with the occupant classification system- OCS incorrectly classifies an adult passenger as a child/as an empty seat and switches off the passenger airbag. The consumer stated after the recall was performed, the OCS made a wrong determination. The consumer stated the safety issue still remains a problem.
The contact owns a 2015 Nissan Murano. The contact stated that while driving, the passenger air bag warning light illuminated intermittently when the passenger side seat was occupied. The vehicle was taken to a dealer where an unknown part was replaced however, the remedy failed to repair the vehicle. The manufacturer was notified of the failure. The approximate failure mileage was 3,232. The VIN was not provided. Updated 10/26/16
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- Jasper, FL, USA