This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
I bought this Nissan Murano after the owner of Suncoast Quality Cars gives me the NADA - Consumers Report, which states the car was scored as an 82, in "Good Condition" with major repairs needed. After picking the Murano up 1-week after I made the purchase, when driven more than a couple of miles, you could feel the transmission slipping. While the owner of Suncoast said that his mechanic had done a full diagnostic test and had confirmed NADA's scoring, just to make sure I took it to Courtesy Nissan of Tampa and paid for their Certified Nissan Mechanics to do a full diagnostic test. Courtesy Nissan's Diagnostic test revealed that the transmission would need to be replaced, which while I did purchase a used car warranty from Suncoast, the car has been out of commission since roughly a week after receiving delivery from Suncoast. When I contacted [XXX] (Owner) by email on 4-separate occasions, from 2-separate email addresses, and text, he states he never received them. Given the owner's approach, and refusing to own up to his lies, or take any kind of responsibility here, I would like a full refund, as I would have never purchased the car, if I knew it had a major safety issue and would have to have the transmission replaced immediately after delivery, and I most certainly wouldn't have paid the price of a car that NADA stated was in "Good Condition", as the cost of the transmission is actually 65% of the price I paid for the car. With the transmission needing to be replaced, the same measuring tool (NADA) that Suncoast used to sell me the car, actually states the car is worth thousands-less. Attached, you will also find a copy of the results from the Certified Nissan Mechanic at Courtesy Nissan of Tampa. Warm regards, [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
My car would jerk/chug at about 20 mph and it just kept getting worse as time went on. On 11/17/21 it wouldn-??t drive or go over 10 mph. And today 11/19/21 it won-??t even start!! I am now getting it towed to a ln auto place.
The contact owns a 2015 Nissan Murano. The contact stated that while operating the vehicle, the check engine warning light remained illuminated. Additionally, there was oil leaking from engine. The contact stated that while driving at an undisclosed speed, the vehicle stalled and was towed to the local dealer jeff schmitt Nissan located at 725 alpha rd, beavercreek, oh 45434 who diagnosed that the transmission, engine and catalytic converter were faulty and needed to be replaced. The engine, transmission and catalytic converter were replaced however, the failure recurred approximately 3,000 miles later. The engine was replaced a second time. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.
Sluggish acceleration and shuddering at speeds below 35 mph. I am not sure what is causing it but it almost acts like it could die. I release my foot from the gas pedal and then push it again to get the hesitation to stop and continue driving. This has happened more than 4 times since I bought the vehicle in April 2019.
The contact owns a 2015 Nissan Murano. While driving at an unknown speed, an abnormal knocking noise was heard coming from the engine. Also, the check engine and an unknown warning indicator illuminated. The vehicle was taken to Nissan serramonte (located at 1500 a collins ave, colma, ca 94014, (650) 550-7200) where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired. In addition, while driving 25 mph, the instrument panel intermittently failed to illuminate. The contact called Nissan serramonte and an appointment was scheduled. The manufacturer was not notified of the failures. The approximate failure mileage was 40,000.
The contact owns a 2015 Nissan Murano. While driving at any speed, the vehicle shook violently, an abnormal vibration was felt, and the braking was unstable. The failures occurred with no warning. The dealer (granite Nissan, 2626 E mall dr, rapid city, sd 57701, (605) 342-3400) test drove the vehicle and was unable to replicate and diagnose the failures. The failures recurred. The vehicle was not repaired. The manufacturer was notified of the failures and suggested taking the vehicle back to the dealer for further diagnostic testing. The approximate failure mileage was 58,000.
My car that had less than 60,000 miles on it has had to have the antilock brake system replaced, the transmission replaced, the leather seats have tears on both sides of the rear seat, the windshield has over a dozen chips in it and most recently, when driving, my gas gauge went to empty although I had just filled it up less than 16 hours earlier and had not done any driving. I pulled over on the side of the highway, turned my car off and back on and the gauge reset itself. My car is now out of warranty and I'm waiting for the next major thing to happen.
I was driving my wife and daughter yesterday, when all of a sudden the car shuts off. The car behind me almost ran into the back of my car. Another time on the highway, the car shuts off and I almost had a accident. I am scared that this can happen again and I will be putting my life and my family's life in danger.
Cvt shudders at low speeds 20 - 40 mph, the feeling is as if the gears are jamming and banging against each other; immediately releasing accelerator and pressing for harder acceleration temporary suppresses this behavior. Any inclines where car slows down and RPM falls can lead to reoccurrence of the same. Happens 2/3 times when these conditions described above happen. I believe the 'd'-step artificial shifter technology is going out of sync with rest of transmission rotation speed and causing the gears to grind during those D-step adjustments.
At 20K miles in our 2015 Nissan Murano, we experienced the car chugging at speeds under 15mph, turning a corner, accelerating from a stop. The chugging was followed by engine revving. This was followed 2 days later by complete failure while driving at highway speeds. The car would not accelerate at all. It had to be towed to the dealership. The service engine light came on after the engine failed. Nissan cannot determine a cause and is replacing the transmission
The contact owns a 2015 Nissan Murano. The contact stated that while he attempted to start the vehicle, the engine failed to start and the check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that the engine code needed to be reset. The failure recurred several times. The contact also stated that the power windows opened and closed independently. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was 400.
A D V E R T I S E M E N T S
- Tampa, FL, USA