This data is from the NHTSA — the US gov't agency tasked with vehicle safety. Complaints are spread across multiple & redundant categories, & are not organized by problem.
So how do you find out what problems are occurring? For this NHTSA complaint data, the only way is to read through the comments below. Any duplicates or errors? It's not us.
Please note that although this system does not show that the recall repairs were complete, we have documentation from Nissan that we completed the recall work twice. On Tuesday, [XXX] at approximately [XXX]. our Nissan Murano spontaneously caught fire in our driveway. My family, including my [XXX] and a [XXX], woke up to the airbags exploding. We got our family out of the house as we spoke to the 911 dispatcher and the Murano went up in flames. Our doorbell camera caught the incident in its entirety (from the smoke under the hood to the inferno of flames) and the Montgomery County fire and explosive expert agrees that the start of the fire is likely from the ABS actuator issue stemming from Nissan-??s recall in 2019. We are also hearing that it-??s the worst spontaneous vehicle fire anyone has ever seen. After the incident, in good faith, we contacted Nissan North America who referred us to Nissan-??s regional office for our area...they told us we have to hold the wreckage in our driveway for 8 weeks or possibly longer and that they will not help us mitigate it or provide a rental. Had our Nissan been parked in our garage, it would have been next to our mudroom which contains the gas line to our dryer. Our house would have exploded and my entire family would have died. My children cannot sleep and my pediatrician has recommended a psychologist for the entire family. My son and I have coughs from breathing in the fumes and cannot attend doctors-?? appointments because we have no safe transportation. I have missed work, the burned vehicle in our driveway is melted and is a safety and health hazard for us and our neighbors. Our garage door, gutters, and soffits are melted, and there is potential damage to our roof. There is exploded glass everywhere, and my other car is un-drivable, structurally unsound, and melted on the right side, having been parked next to the Murano and torched under 1,500 degree heat for almost 40 minutes. Will provide videos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5
A seal around the taillight was not properly sealed which caused rainwater to leak in the car's side body corroding the body harness and control module. Nissan Consumer Affairs is refusing to address the issue. The trunk hatch now pops open on its own and the car alarm goes off randomly making it extremely unsafe and undrivable.
The sunroof firmware programing failed and did not properly close the sunroof. There was no visible gap or signs of failed sealing. Recently, Southern California was hit with two storms. Unfortunately, the vehicle became flooded due to leaking in the sunroof because it did not close properly. The safety of my passenger and myself were put at risk as the dashboard filled with water, hence compromising airbag safety and electronic components. No error or check lights were illuminated. The vehicle has been inspected by both the dealership and my auto insurance representative. There were zero warning lamps, messages, nor symptoms. Had the sunroof firmware been properly coded, this never would have happened.
The climate control drivers seat does not operate. Nissan is aware of the situation and have issued a technical bulletin 1/17/19 Classification #EL18-035 Reference # NTB19-004. There are at least 1000 cases sited on the internet. I would like to know if there will be a recall issued as this is a safety fire hazard.
- Freehold, NJ, USA
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Unavailable front radar obstruction light comes on and stays on after driving. Problem occurs every time I drive more than a short distance. Light is never on when I start the car.
The liftgate won't open either with the key fob or mannualy every time I have to unhook the battery to reset vehicle was not in motion, opening the hood every time this happens to reset the liftgate is not ideal
As I'm driving down the freeway with my cruise control on, a front collision warning indicator on the dashboard will appear which causes the cruise control to turn off resulting in braking/slowing on the freeway unexpectedly. This is a serious issue and is a concern for me and my family's safety as we are out driving on the roads. When it happens, there is nothing on the road or obstructing the sensor from performing its task.
The contact owns 2015 Nissan Murano. The contact stated that the navigation system remained on when the vehicle was turned off. There was no warning lights illuminated. The contact stated that the failure drained the battery. The contact received a jump start and drove the vehicle to the residence. The vehicle was taken to an unknown dealer for an unrelated repair and the contact was informed that the mechanic was unable to duplicate the failure. The contact was informed that the vehicle operated as designed. The manufacturer was notified of the failure but offered no assistance. The failure mileage was 64,900.
I have had several "electrical" problems with this vechicle- I purchased it Feb. 2016. In July 2018- my xm radio stopped working. Made 12 trips to Nissan-they finally replaced it in Dec. 2018!! now June 2019 my back up camera stopped working and the dash board doesn't show the compass and then the controls on my steering wheels doesn't work when I'm driving. Ugh! this is ridiculous car only has 17,000 miles I should not be having so many electrical problems I'm actually concerned about my safety. Dealing with Nissan is also horrible- now I have Nissan Corp involved as I just found out my "basic warranty" is expired (news to me?) and they expect me to pay for repairs/replacement not fair!! I been through hell with this car- this is only a small part of what I've been through but now this is my new issue. Does it ever stop with this vehicle"??? never, ever buy a Nissan. Can you help?"
Wife was returning home from work at 2330 hours and smelled plastic burning. SUV is equipped with climate controlled heated/cooled seats. The control knob for the driver seat no longer lights up. Seat inoperable. Took vehicle to local Nissan dealer for inspection. Technician stated " left front climate control unit has melted terminals and harness connector". this action never blew a fuse" technician could not explain how this happened. Contacted Nissan on 25 March an 1 April, 2019. Not concerned about it" this could have potentially resulted in an electrical short/fire.
The contact owns a 2015 Nissan Murano. While driving at an unknown speed, an abnormal knocking noise was heard coming from the engine. Also, the check engine and an unknown warning indicator illuminated. The vehicle was taken to Nissan serramonte (located at 1500 a collins ave, colma, ca 94014, (650) 550-7200) where it was diagnosed that the engine failed and needed to be replaced. The vehicle was repaired. In addition, while driving 25 mph, the instrument panel intermittently failed to illuminate. The contact called Nissan serramonte and an appointment was scheduled. The manufacturer was not notified of the failures. The approximate failure mileage was 40,000.
The contact owns a 2015 Nissan Murano. While driving various speeds, the forward braking system warning indicator illuminated. The vehicle was taken to the dealer for routine maintenance. The contact stated to the technician that the forward braking warning indicator illuminated. It was diagnosed that the warning indicator was illuminated due to the vehicle being bumped and that the emergency braking system was turned off. The issue persisted. The vehicle was taken to an independent mechanic where the issue could not be diagnosed. The contact mentioned that the vehicle was previously hit a month prior. The contact also stated that the front driver and passenger sideview mirrors "close vehicle" warning signals no longer illuminated when other vehicles were close. The manufacturer was not made aware of the failures. The failure mileage was 12,000.
The contact owns a 2015 Nissan Murano. The contact stated that the keyless ignition button failed to start the vehicle. The contact stated that the keys were not in the vehicle when the issue occurred. The VIN and failure mileage were unknown.
The contact owns a 2015 Nissan Murano. While the cruise control was activated, the contact increased the speed using the cruise control speed gauge; however, due to the vehicle's forward collision avoidance system, it failed to function. Once the forward collision avoidance system was disengaged, the vehicle experienced unintended acceleration. The vehicle was taken to the dealer where it was diagnosed that the vehicle was performing as designed. The manufacturer was notified of the failure. The VIN was unknown. The failure mileage was approximately 60.
Passenger seat switch that controls air bag would turn off airbag with an adult in the seat. Had recall work done at the dealer I purchased the vehicle from new after work was done dash light say passenger air bag of with no one in seat and stays on all the time. It does go out with an adult in the seat. My complaint is this is a temporary fix at best this is not how this is designed to work what happens when dash light burns out ? no other vehicle I own works this way if there is a problem with the position of the switch in the seat it should be repaired or replaced for free I did not buy this car thinking that Nissan would not stand behind its product a defect is a defect fix it properly.
A D V E R T I S E M E N T S
- Bethesda, MD, USA